Germain Lexus of Naples

Service Excellent, Back-Office Good As always, Dave McKinney provided me excellent service last Saturday. I do want to share a few points with which I was not too happy: - When se As always, Dave McKinney provided me excellent service last Saturday. I do want to share a few points with which I was not too happy: - When setting up the appointment, I asked the young lady about available Service Coupons. She suggested that I go to the web site to find any coupons. I told her that she was making me do the work, and that she should look for me. She did look, but said she could not find them on the site. She transferred me to another lady who was more familiar with the web site. I think the Scheduler should be better trained, and should not ask the customer to do the searching. - Consider revising the Germain web site so that after a Google for Service, the page that comes up should prominently display the Service Dept. telephone number. I could not easily see a Service telephone number. Again, make it easier for the customer to work with Germain. - On March 1, 2017 at 10:22 AM I got an email from sevice@germainlexusofnaples.com stating that my appointment for 03/04/2017 was CANCELLED. I called, and a lady told me my appointment showed on her screen, and that she had no idea how/why I got the Cancelled email. I suggest someone research the origin of my “phantom” cancellation email. Not a good thing to have customers cancelled and confused. Based on my experience, it seems that the Shop is GREAT, but the “back-office” performance can be improved. More

Great Service Carrie Lorenz is my service contact at Germain Lexus. She is friendly and very knowledgeable about what she does. It is evident that Carrie truly ca Carrie Lorenz is my service contact at Germain Lexus. She is friendly and very knowledgeable about what she does. It is evident that Carrie truly cares about the customer. I always know I will have a great service experience when I bring my car in because of Carrie. Joyce Weinberg March 3, 2017 More

Regular Service Schedule We were early for service and Danny took care of us right away. Service was finished ahead of time and we were on our way. We were early for service and Danny took care of us right away. Service was finished ahead of time and we were on our way. More

Review of car buying experience Recently, we went shopping for SUV's. My husband and I visited 7-8 dealerships and test drove a variety of vehicles. At Germain Lexus we were assist Recently, we went shopping for SUV's. My husband and I visited 7-8 dealerships and test drove a variety of vehicles. At Germain Lexus we were assisted by John Azarow. From the beginning we could tell that he wanted us to find a car that would meet our needs and that we would love to drive. We drove new and pre-owned vehicles. The one which we ultimately selected had the equipment we needed and fit within our budget. John Azarow was knowledgeable, patient, and helpful. During the process, he spent time explaining and demonstrating the features of the car. We test drove a number of cars. By the time we drove the vehicle off the lot, I felt very comfortable. John Azarow made our buying experience a pleasure. Thanks to John, I love my new car! Elizabeth Brenner More

Great Service What can you say about one great experience after another with Beverly Coppola as our service advisor. You might ask how does a service advisor make a What can you say about one great experience after another with Beverly Coppola as our service advisor. You might ask how does a service advisor make auto service great. If you have to ask then you don't know her. She is great to work with and does not recommend unwanted or questionable services and is quick to point out what is necessary. She goes out of her way to expedite the service. Highly recommended! More

Awesome New Lexus RX Sal, my salesperson from Germain Lexus, was a pleasure to work with. The purchase experience was friendly, fun and no hassles. I believe that I bought Sal, my salesperson from Germain Lexus, was a pleasure to work with. The purchase experience was friendly, fun and no hassles. I believe that I bought an incredible car, at a great price. All the people at Germaine were wonderful.....including the receptionist Molly, who made sure that my wife had all the Tootsie Rolls she wanted! Truly a Five Star eperience! More

Superior Service Thanks to Beverly Coppola, my recent service was excellent. She was prompt and thorough in solving a cosmetic issue on the fender as well as making a Thanks to Beverly Coppola, my recent service was excellent. She was prompt and thorough in solving a cosmetic issue on the fender as well as making a safety recommendation regarding tire rotation. More

5 Star Plus Service!! Spend our winters down here in Naples. Found Germain to be outstanding with Beverly Coppola providing 5 Star plus service for all our Lexus needs!! Spend our winters down here in Naples. Found Germain to be outstanding with Beverly Coppola providing 5 Star plus service for all our Lexus needs!! John & Karin More

Amazing Service as Always Beverly Coppola is the person I go through for all my service needs here at Lexus. All I can say is that she is amazing! I have never felt more comfor Beverly Coppola is the person I go through for all my service needs here at Lexus. All I can say is that she is amazing! I have never felt more comfortable working with a service department at any other car dealership. Beverly is kind, courteous, extremely knowledgeable, and always responds quickly and professionally to any questions asked. I have told many people that the customer service is like no other at Lexus, and Beverly deserves all the credit. She is the reason I will continue to be a Lexus owner in the years to come. More

Excellent Service, 5-Star every time! Have been a Germain Lexus owner for over 15 years and have consistently had A+ Service. Alyson Chatham is extremely accommodating and extends a pers Have been a Germain Lexus owner for over 15 years and have consistently had A+ Service. Alyson Chatham is extremely accommodating and extends a personal touch that is both reassuring that she has your best interests at heart and a pleasure to do business with! She is an asset to Germain Lexus - 5-Star Service! More