Germain Lexus of Naples

Best consultant I have had at Lexus. I have been very pleased to have Beverly Capolla as my service advisor over the past few years. She has always been very helpful, knowledgeable and pl I have been very pleased to have Beverly Capolla as my service advisor over the past few years. She has always been very helpful, knowledgeable and plesasant to me. It's been a real pleasure to work with her and is a real asset to the Lexus organization! I have had a few service consultants in the past at Lexus and Beverly is by far the best. More

Alyson Chatham is a star. She couldn't be more helpful,courteous and pleasant. We will be sure to recommend her to all our friends. is a star. She couldn't be more helpful,courteous and pleasant. We will be sure to recommend her to all our friends. More

No one better than John McCloskey It has been my pleasure to have John as my service consultant for the past 8 years. He is exceptionally knowledgeable. John is warm, caring and yet v It has been my pleasure to have John as my service consultant for the past 8 years. He is exceptionally knowledgeable. John is warm, caring and yet very professional. I trust him inplicitly. On this most recent visit, I went I for a routine 40,000 mile checkup and service found two warranty items that needed to be addressed. My car was ready exactly when John said it would be. To me, John is the "face" of Gernain Lexus. Management is fortunate to have John as an employe, in my opinion. More

Super Service I came to the dealership with a problem! My break calipers were failing and I had guests in town so needed transportation. Despite requiring unschedu I came to the dealership with a problem! My break calipers were failing and I had guests in town so needed transportation. Despite requiring unscheduled service, Beverly Coppola made me feel very welcome and did an outstanding job of solving my problem. I have been using Germain Lexus for five years and enjoyed excellent service but this experience earned a ten star rating on a five star scale. Thanks Beverly! More

Dave McKinney - Superior Service Dave has been my service manager for years. He is always polite, efficient, honest and accommodating. I always feel like he treats me like family wh Dave has been my service manager for years. He is always polite, efficient, honest and accommodating. I always feel like he treats me like family when I come in; and I know how busy it is in season. Dave is by far one of your best employees. More

Recall service Beverly Coppola greeted us in a very friendly fashion, answered our questions, assured us of her help, if needed. She shortly returned with the close Beverly Coppola greeted us in a very friendly fashion, answered our questions, assured us of her help, if needed. She shortly returned with the close out papers, visited with us briefly and directed us to our car. Very friendly and helpful. More

oil change, check engine dany Rusinik was very helpful and i felt comfortable with his information, i need to get a new car and services is making me to choose lexus dany Rusinik was very helpful and i felt comfortable with his information, i need to get a new car and services is making me to choose lexus More

Excellent Service Consultant Beverly Coppola is an excellent Service Consultant! She is dedicated to helping her clients receive the needed services at their convenience. She Beverly Coppola is an excellent Service Consultant! She is dedicated to helping her clients receive the needed services at their convenience. She is very personable and attentive to details. Being a client of hers at Germain Lexus has been a positive and pleasant experience. More

Options Clearly Outlined My lease recently matured. Joe Caso was able to explain in just a few moments what my options were. He made it easy to spot my best option. My lease recently matured. Joe Caso was able to explain in just a few moments what my options were. He made it easy to spot my best option. More

Recommended 35,000 mile service I deal with Carrie Lorenz and she always does a wonderful job of setting up the proper services. Never pushy or selling un-needed items. In fact, they I deal with Carrie Lorenz and she always does a wonderful job of setting up the proper services. Never pushy or selling un-needed items. In fact, they changed the battery for me under warranty as they tested it and it failed the test. I appreciate the preventive nature of this so I'm not stuck on the road somewhere. Well done service department. Thanks! More