Germain Lexus of Naples

Great Service Had an issue on the way home with a Lexus ES350 that I purchased on 2/13/2017. Wayne McLeod set up service with Scott first thing the next morning and Had an issue on the way home with a Lexus ES350 that I purchased on 2/13/2017. Wayne McLeod set up service with Scott first thing the next morning and everything was taken care of. Life is all about issues, and issues are what separates the men from the boys. Many thanks for a job well done to Wayne and Scott. Larry and Lana Miller More

Great Service I was received and treated like I really was an important client. The only problem was the torture inflicted by having to watch "The View" on the wa I was received and treated like I really was an important client. The only problem was the torture inflicted by having to watch "The View" on the waiting room TV!!! More

Fixed the sincer on my bumper Great service. Carrie Lorenz was very helpful in getting my car fixed. The sincer on my bumper was loose. A new one was ordered and put into place. Great service. Carrie Lorenz was very helpful in getting my car fixed. The sincer on my bumper was loose. A new one was ordered and put into place. More

Very satisfied The communication, coordination and service was carried out with friendly , informative and detailed perfection. The inspection was detailed and preve The communication, coordination and service was carried out with friendly , informative and detailed perfection. The inspection was detailed and preventive maintenance resulted in clear results that will pay dividends. More

20 K service visit. Very professional service. Beverly Coppola went above and beyond to make sure my car was taken care of and we were comfortable while we waited. Very professional service. Beverly Coppola went above and beyond to make sure my car was taken care of and we were comfortable while we waited. More

car runs like new I brought the car in with some specific issues, but in addition they noted that it had missed a major service milestone. The filters & some fluids we I brought the car in with some specific issues, but in addition they noted that it had missed a major service milestone. The filters & some fluids were replaced & I can actually tell the difference driving the car. More

I love Germain I am on my third Lexus from Germain and I have been very happy with the sales and service teams. Shawn Chapman handles my service concerns quickly I am on my third Lexus from Germain and I have been very happy with the sales and service teams. Shawn Chapman handles my service concerns quickly and professionally. The waiting area has a little bit of everything for everyone - snacks, drinks, TV's, newspapers, charging station for electronic devices. When it is time to trade my current Lexus, I will be back at Germain for the deal. More

Germain Lexus Naples, FL It was a pleasant experience. The ladies in service department were considerate and Dan Rusinik Service Consultant was very professional. Estimated wa It was a pleasant experience. The ladies in service department were considerate and Dan Rusinik Service Consultant was very professional. Estimated wait time given was accurate. More

Very pleasant service experience! From the "Ray of sunshine", Beverly Coppola, to the attentive Shawn Chapman, we felt special and cared for. Having a loaner vehicle also made the expe From the "Ray of sunshine", Beverly Coppola, to the attentive Shawn Chapman, we felt special and cared for. Having a loaner vehicle also made the experience less tedious. More

Excellent personalized service Dave McKinney is always friendly, always on top of things, keeps me apprised of what is going on, and makes me feel welcome and well taken care of. I Dave McKinney is always friendly, always on top of things, keeps me apprised of what is going on, and makes me feel welcome and well taken care of. I know that when I leave there, he has done everything he can do for me without trying to run up the bill. More