Germain Lexus of Naples
Naples, FL
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Amazing Service as Always Beverly Coppola is the person I go through for all my service needs here at Lexus. All I can say is that she is amazing! I have never felt more comfor Beverly Coppola is the person I go through for all my service needs here at Lexus. All I can say is that she is amazing! I have never felt more comfortable working with a service department at any other car dealership. Beverly is kind, courteous, extremely knowledgeable, and always responds quickly and professionally to any questions asked. I have told many people that the customer service is like no other at Lexus, and Beverly deserves all the credit. She is the reason I will continue to be a Lexus owner in the years to come. More
Excellent Service, 5-Star every time! Have been a Germain Lexus owner for over 15 years and have consistently had A+ Service. Alyson Chatham is extremely accommodating and extends a pers Have been a Germain Lexus owner for over 15 years and have consistently had A+ Service. Alyson Chatham is extremely accommodating and extends a personal touch that is both reassuring that she has your best interests at heart and a pleasure to do business with! She is an asset to Germain Lexus - 5-Star Service! More
Great Service Had an issue on the way home with a Lexus ES350 that I purchased on 2/13/2017. Wayne McLeod set up service with Scott first thing the next morning and Had an issue on the way home with a Lexus ES350 that I purchased on 2/13/2017. Wayne McLeod set up service with Scott first thing the next morning and everything was taken care of. Life is all about issues, and issues are what separates the men from the boys. Many thanks for a job well done to Wayne and Scott. Larry and Lana Miller More
Great Service I was received and treated like I really was an important client. The only problem was the torture inflicted by having to watch "The View" on the wa I was received and treated like I really was an important client. The only problem was the torture inflicted by having to watch "The View" on the waiting room TV!!! More
Fixed the sincer on my bumper Great service. Carrie Lorenz was very helpful in getting my car fixed. The sincer on my bumper was loose. A new one was ordered and put into place. Great service. Carrie Lorenz was very helpful in getting my car fixed. The sincer on my bumper was loose. A new one was ordered and put into place. More
Very satisfied The communication, coordination and service was carried out with friendly , informative and detailed perfection. The inspection was detailed and preve The communication, coordination and service was carried out with friendly , informative and detailed perfection. The inspection was detailed and preventive maintenance resulted in clear results that will pay dividends. More
20 K service visit. Very professional service. Beverly Coppola went above and beyond to make sure my car was taken care of and we were comfortable while we waited. Very professional service. Beverly Coppola went above and beyond to make sure my car was taken care of and we were comfortable while we waited. More
car runs like new I brought the car in with some specific issues, but in addition they noted that it had missed a major service milestone. The filters & some fluids we I brought the car in with some specific issues, but in addition they noted that it had missed a major service milestone. The filters & some fluids were replaced & I can actually tell the difference driving the car. More
I love Germain I am on my third Lexus from Germain and I have been very happy with the sales and service teams. Shawn Chapman handles my service concerns quickly I am on my third Lexus from Germain and I have been very happy with the sales and service teams. Shawn Chapman handles my service concerns quickly and professionally. The waiting area has a little bit of everything for everyone - snacks, drinks, TV's, newspapers, charging station for electronic devices. When it is time to trade my current Lexus, I will be back at Germain for the deal. More
Germain Lexus Naples, FL It was a pleasant experience. The ladies in service department were considerate and Dan Rusinik Service Consultant was very professional. Estimated wa It was a pleasant experience. The ladies in service department were considerate and Dan Rusinik Service Consultant was very professional. Estimated wait time given was accurate. More