Germain Lexus of Naples

Excellent service manager! Excellent Salesman! Dave has great customer service skills! Relaxing environment in the waiting area for all the clients. Love German! While I was there I purcha Dave has great customer service skills! Relaxing environment in the waiting area for all the clients. Love German! While I was there I purchased a NX 200t. Lu Gani was the salesman I dealt with and this was the best experience I have ever had in a dealership. German, Thank you for providing a great experience! I will recommend you to all my friends and family. More

Remarks about Service Adviser. Richard Estes did an excellent job taking care of my Lexus..He took time to explain to me what was done, in a timely matter. He is very professio Richard Estes did an excellent job taking care of my Lexus..He took time to explain to me what was done, in a timely matter. He is very professional. More

New car purchase-great experience Recently purchased new Lexus from Germain, Naples. This was one of the best sales experiences I have had with car dealers. Hanny Hanein was my Sales C Recently purchased new Lexus from Germain, Naples. This was one of the best sales experiences I have had with car dealers. Hanny Hanein was my Sales Consultant, very good listener, performed extremely well. Not high pressure, etc. Gave him what I wanted and very quickly found right vehicle. Gave him information on what I would do and he got it done, very simple and fair negotiation. I would describe it as a win-win transaction. More

Leased a new car We leased a new RX 350. We had a pleasant experience. We came to agreeable terms. We were not sure we would pull the trigger that day but found a good We leased a new RX 350. We had a pleasant experience. We came to agreeable terms. We were not sure we would pull the trigger that day but found a good car to take home. More

Service Department I am currently on my third Lexus and have always had my vehicles serviced at Germain Lexus. My service writer John McCloskey has been there through a I am currently on my third Lexus and have always had my vehicles serviced at Germain Lexus. My service writer John McCloskey has been there through all three vehicles. He always does an excellent job of arranging and making me aware of service options. More

Great job with minimal hassel. I had an issue with my LS. Spoke with Beverly Coppola who quickly evaluated the problem, advised it was a warranty issue and she would call when the p I had an issue with my LS. Spoke with Beverly Coppola who quickly evaluated the problem, advised it was a warranty issue and she would call when the part arrived. She then set an appointment gave me a loaner vehicle. The next day I picked up my vehicle which was repaired to my complete satisfaction. I left the dealer thinking that buying a Lexus was the best car decision for me and my wife. We each drive one. It is the way the service and sales staff take care of you. I have had a few interactions with Beverly Coppola and they have all been great. Keep up the good work Lexus. More

purchase of 350 rx sal p. was excellent, personality-wise and knowledge-wise. took care of concerns we had about touching up 2014 350 rx and immediately knew all the upg sal p. was excellent, personality-wise and knowledge-wise. took care of concerns we had about touching up 2014 350 rx and immediately knew all the upgrades it had compared to our 2011 rx. low-key and honest. a pleasure to do business with. More

Excellent Buyer Experience Frank Smith is a very personable and professional sales representative who got results for me as I traded in my car for a new model. He is straight fo Frank Smith is a very personable and professional sales representative who got results for me as I traded in my car for a new model. He is straight forward and never hesitated to act in my best interest. No heavy handed sales pitch. He is very knowledgeable of the vehicle as was demonstrated during a road test. This is the second car he has represented me in its purchase. Germain Lexus IS a reputable and quality dealership. More

Dominic Greco Sal did an excellent job helping us with a trade in and new purchase. We are thrilled with our car. We were very pleased that awe bought and traded c Sal did an excellent job helping us with a trade in and new purchase. We are thrilled with our car. We were very pleased that awe bought and traded car in same day and drove off the lot with our new car. Thank you Dom Greco More

Great Experience!!! Everything was very positive, from the moment I pulled up to the service area until the completion of the work (a 10,000 mile check-up) when my s Everything was very positive, from the moment I pulled up to the service area until the completion of the work (a 10,000 mile check-up) when my service rep (Dave McKinney) actually brought the car to me. It all took just over an hour. LEXUS DOES IT RIGHT!!! More