Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Germain Lexus of Naples
Naples, FL
2,082 Reviews
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Filter Reviews by Keyword
By Type
Showing 2,082 reviews
January 20, 2017
OUTSTANDINGLY SUPERIOR SERVICE ALYSON WENT WAY BEYOND HELPING ME. I HAVE NEVER EXPERIENCED SUCH A CARING AND HELPFUL SERVICE ADVISOR. AT 75 YEARS OF AGE, I HAVE HAD MANY OVER ALYSON WENT WAY BEYOND HELPING ME. I HAVE NEVER EXPERIENCED SUCH A CARING AND HELPFUL SERVICE ADVISOR. AT 75 YEARS OF AGE, I HAVE HAD MANY OVER THE YEARS . CUDOS TO ALYSON THANK YOU ART REABUCK More
by rea
Employees Worked With
Alyson Chatham
Helpful January 19, 2017
BEST service advisor in Naples is Alyson Chatham Alyson is always attentive to my requests and time. Always explains and makes recommendations when needed to keep my car in top performance. I would h Alyson is always attentive to my requests and time. Always explains and makes recommendations when needed to keep my car in top performance. I would highly recommend anyone to buy or lease for here and to request Alyson for their personal service advisor. More
by lexusdriver
Employees Worked With
Michael Diaz, Alyson Chatham
January 19, 2017
Service Center I have been going to Germain for service for the last 2 1/2 years and I am totally satisfied with the professional service. My adviser for the last t I have been going to Germain for service for the last 2 1/2 years and I am totally satisfied with the professional service. My adviser for the last two years has been Beverly Coppola who I feel is the best person there. She is knowledgeable, courteous and a true professional. There is no rush with Beverly who takes the time to give you a complete breakdown of the service and whatever issue are going on with your car. I highly recommend setting up your service appointment with Beverly. More
by G Aufiero
Employees Worked With
Beverly Coppola
January 18, 2017
Dawie service experience We are snowbirds and I always am happy to return to Germain Lexus for service. Alyson Chatham is our service advisor and she is so pleasant, always h We are snowbirds and I always am happy to return to Germain Lexus for service. Alyson Chatham is our service advisor and she is so pleasant, always happy to see us again and explains what will be done and the time it will be done. She is so good! I appreciate the great service experience! More
by Davie
Employees Worked With
Alyson Chatham
January 17, 2017
Everton Webley was very knowledgable and patient. Great experience, not my first Lexus, but first from Germain and Everton Webley made this journey perfect! Thank you all- Ron, Fred, Tom! And service Great experience, not my first Lexus, but first from Germain and Everton Webley made this journey perfect! Thank you all- Ron, Fred, Tom! And service rep Carie, who congratulated me with big hug:)! More
by NaplesDolphin
Employees Worked With
Ron King, Fred Webley, Tom Dennis
January 14, 2017
Go Tigers 🐯 Lou was very patient with me. He took time and let me figure out which vehicle was for me with no pressure to buy. I will use this dealership again Lou was very patient with me. He took time and let me figure out which vehicle was for me with no pressure to buy. I will use this dealership again More
by Go Tigers 🐯
Employees Worked With
Lu Gani
January 14, 2017
Scheduled Maintenance Friendly and professional service! Dave took the time to explain my service and made sure only the work necessary was performed. Work was performed in Friendly and professional service! Dave took the time to explain my service and made sure only the work necessary was performed. Work was performed in a timely manner. Thanks! More
by Fast Eddie
Employees Worked With
Dave McKinney
January 12, 2017
Professional environment As a seasonal visitor, I have used other Germain dealerships in the past. This was my first experience with the Lexus dealership. Dan Rusinik handled As a seasonal visitor, I have used other Germain dealerships in the past. This was my first experience with the Lexus dealership. Dan Rusinik handled my service requirements in a friendly and professional manner. The work was done as promised, and on time. I'll be sure to ask for Dan when I need service in the area. More
by dhb66
Employees Worked With
Danny Rusinik
January 11, 2017
Professional service John McCloskey was very professional and efficient. He processed work on my ES 350 promptly and courteously. He provided a courtesy car and called pro John McCloskey was very professional and efficient. He processed work on my ES 350 promptly and courteously. He provided a courtesy car and called promptly when service was completed. He explained clearly what work was to be done and what was done. He is an asset to Germain Lexus. More
by Chas1968
Employees Worked With
John McCloskey
January 10, 2017
friendly staff Mr.Greg Libutti is very friendly, nice,helpful and responsible.He tried his best and helped me to buy the car which met my desires .This was an excell Mr.Greg Libutti is very friendly, nice,helpful and responsible.He tried his best and helped me to buy the car which met my desires .This was an excellent experience which I had with Germain Lexus Naples. More
by moji
Employees Worked With
Greg Libutti
