Germain Lexus of Naples

long distance purchase I had the opportunity to purchase a certified used Lexus from Germain in Naples from a 3 hour drive away. The entire deal was handled thru email and p I had the opportunity to purchase a certified used Lexus from Germain in Naples from a 3 hour drive away. The entire deal was handled thru email and phone without a hitch and the car was as nice as expected. The experience buying a car sight unseen was easy and the sales associate accommodated each of my requests in a timely manner. Knowing I had a 6 hour round trip to come get the car, they had all the paper work FedEx delivered to me the day before and once there, I was in and out in one hour without any issues. Not a problem with any of the deal. More

Overall, it was a great car buying experience. Everton(Fred) Webley was our sales consultant. We had previously set up an appointment and he met us exactly at the agreed upon time. We discussed w Everton(Fred) Webley was our sales consultant. We had previously set up an appointment and he met us exactly at the agreed upon time. We discussed what we were looking for and he showed us a few vehicles that we considered. After we narrowed in on a particular model, we discussed finances. There were multiple options to choose from and we ultimately settled on one. While signing a myriad of documents, our car was being cleaned and fueled. Fred then walked us through a "how to" of the most often used features of the vehicle. He was thorough and made sure to make us feel we were welcome to return at any time for further instructions on how to use the many features of the car. Overall, it was a great car buying experience. More

Efficient. Courteous. Just a simple regular service but Danny Rusinick greeted me with a smile and took control without fuss. No pressure, courteous and professional. A ple Just a simple regular service but Danny Rusinick greeted me with a smile and took control without fuss. No pressure, courteous and professional. A pleasant experience. More

Service Appointment Anytime I need anything at Lexus they always goes above and beyond the call of just a regular service. Beverly Coppola is my service rep and she is a Anytime I need anything at Lexus they always goes above and beyond the call of just a regular service. Beverly Coppola is my service rep and she is always sweet and super efficient. Giovanni Blasi has also gone out of his way to help me with my car and understand all the bells and whistles that it comes with. I would highly recommend anyone to this Lexus dealership. They treat you as if you are part of their big Lexus family. More

90K mile maintenance. We have serviced our Lexus here since we moved to Fl as they have awesome customer service, mechanics, and deliver what they promise. Dave McKinney is We have serviced our Lexus here since we moved to Fl as they have awesome customer service, mechanics, and deliver what they promise. Dave McKinney is very personable and professional. A winning combo! More

Fantastic Service I brought the car in for a routine maintenance appointment. I was promptly met by the valet who then turned me over to Dan Rusinik in the service de I brought the car in for a routine maintenance appointment. I was promptly met by the valet who then turned me over to Dan Rusinik in the service department. Dan was very professional, very prompt with his service and genuinely appreciative of our business. He also extended the courtesy of a loaner car for us to use so that I could take my mother to lunch (I was there only for the weekend so hated to spend it in the dealer waiting lounge). When we returned - everything was complete. Dan met us as we walked through the door - explained the car was in "tip-top shape" and walked us to the finished car and thanked us again for visiting. I would highly recommend this dealership based on our experience. More

Outstanding sales experience John Azarow made the entire experience pleasurable for us and did an outstanding job. His product knowledge and enthusiasm helped cinch the deal for u John Azarow made the entire experience pleasurable for us and did an outstanding job. His product knowledge and enthusiasm helped cinch the deal for us. More

Our sales person Sean Kearney did a very good job working wi We have heard some pros and cons regarding this dealership. But we were pleased with our experience. Sean I feel did a good job. We had other optio We have heard some pros and cons regarding this dealership. But we were pleased with our experience. Sean I feel did a good job. We had other options but we are closer to Germaine. More

The best!!! Shawn Chapman was very informative and provided the best service I could expect. All employees were professional and Bent over backwards to help. I Shawn Chapman was very informative and provided the best service I could expect. All employees were professional and Bent over backwards to help. I would recommend this dealership. More

Chrome Wheels Shawn Chapman was very instrumental in helping me get new chrome wheels for my 2016 ES 350 Lexus. My Lexus looks so much more elegant with these whee Shawn Chapman was very instrumental in helping me get new chrome wheels for my 2016 ES 350 Lexus. My Lexus looks so much more elegant with these wheels and changes the whole appearance of the car. Tank You, Shawn, Lee Novak More