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Germain Lexus of Naples

Naples, FL

4.9
2,071 Reviews

13491 N. Tamiami Trail

Naples, FL

34110

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Showing 2,071 reviews

January 18, 2020

unexpected emergency Lori Nilsen, my service rep, treated me like family, even when I didn't have an appointment, she addressed my car issue immediately with no reservatio More

by mel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Lori Nilsen
Jan 21, 2020 -

Germain Lexus of Naples responded

Mel, thank you for your very kind review! We are always happy to hear that our customers are 100% satisfied with service they received from us! We look forward to seeing you again when your car is ready for its next service.

January 15, 2020

Danny is great. He is very professional and makes you feel like family. Always on time and helpful with the service to my car. He is an asset to Germain. More

by JMB
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jan 15, 2020 -

Germain Lexus of Naples responded

Thank you for taking the time to post this review. We are glad to hear that our service department made you feel like family. Our team works very hard to ensure that each guest feels comfortable and satisfied with their visit.

January 13, 2020

I have been working with Danny Rusinik for several years and three different cars- he is the absolute best and the reason I come back! More

by paigeeber
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik
Jan 15, 2020 -

Germain Lexus of Naples responded

Thank you for your time and for your loyalty over the years. We are delighted to hear that we provided you with exceptional, trusted service! Please let us know when your vehicle is ready for its next service. We look forward to seeing you again!

January 13, 2020

Beverly Coppola our service representative is always pleasant, extremely efficient and shows that she not only cares about getting quick service for her customers but treats my wife and I as if we’re me More

by vrestivo
Recommend Dealer
Yes
Employees Worked With
Beverly Coppola
Jan 15, 2020 -

Germain Lexus of Naples responded

Thank you for taking the time to share your experience. We are pleased to know that Beverly has taken such great care of you. Our aim is to give every guest the highest level of customer service and quality.

January 12, 2020

Thanks to Zach and Jeff for the excellent car buying experience. We are enjoying our new LC and will definitely recommend you to everyone who is in the market for a Lexus. More

by sbagz
Recommend Dealer
Yes
Employees Worked With
Steve Duran, Zach Germain, Jeff Smith
Jan 15, 2020 -

Germain Lexus of Naples responded

On behalf of everyone here, thank you for your feedback in this 5-Star review! We are glad your needs were met and that Zach and Jeff were such a great help.

January 10, 2020

Excellent service Danny does a very professional job.I was in and out with my complete 40k service in about an hour. Excellent dealership and I highly recommend him. More

by kim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Danny Rusinik, Jeff Smith
Jan 15, 2020 -

Germain Lexus of Naples responded

Kim, thank you for your time and feedback. We are pleased to hear that Danny was able to fix your vehicle, quickly and conveniently. Please contact us again should you have any further issues.

January 08, 2020

John has been my service representative since I bought my Lexus from Germain. He is very knowledgeable and always a pleasure to work with. Thank you John~ More

by Jim
Recommend Dealer
Yes
Employees Worked With
John McCloskey, Chuck Koenig
Jan 09, 2020 -

Germain Lexus of Naples responded

Jim, Thank you for leaving John 5-star review! We are delighted to know that he has your confidence, and that he always takes great care of you throughout your visits. It is our pleasure to serve you in any way possible, and we hope to do so for years to come.

January 08, 2020

Brett is a true professional. He is a no pressure type of sales person. Brett cares and listens to your concerns. If your looking to purchase a vehicle from Germain Lexus I would highly recommend Brett as yo More

by Tannerson
Recommend Dealer
Yes
Employees Worked With
Brett Shields, JD Bube
Jan 15, 2020 -

Germain Lexus of Naples responded

Thank you for your time and feedback. It's always a pleasure hearing from our wonderful customers! We are very happy to hear that your vehicle service needs are met with convenience and great results! Please let us know if we can be of assistance in the future.

January 07, 2020

I drove from Ft. Lauderdale to buy my car at Lexus of Naples. Great experience. This was due to sales person Krystel and finance manager Robert Collier. Krystel shot a video of the car and emailed to me. More

by David and Angie
Recommend Dealer
Yes
Employees Worked With
Robert Collier, Krystel Rutland
Jan 07, 2020 -

Germain Lexus of Naples responded

Thank you for your time and feedback. We are delighted to hear that your shopping experience with us was so positive! We strive to offer exceptional customer service and it sounds like we achieved our goal! We look forward to serving your automotive needs in the future.

January 02, 2020

The entire purchase process went very well. Took two test drives to make sure the model was exactly what I wanted and to decide what options to take. The people at the dealership were patient, knowledg More

by NaplesApple
Recommend Dealer
Yes
Employees Worked With
Shawn Chapman, Steve Duran, Eddie Vasco, Matthew Christen, Tiffany Cox
Jan 06, 2020 -

Germain Lexus of Naples responded

Thank you for your time and feedback. We are delighted to hear that we were able to work with you to get exactly what you wanted! Congratulations on being a new car owner!

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