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Germain Toyota of Columbus

Columbus, OH

4.7
2,784 Reviews
What makes Germain Toyota Different: 72 Hour Happiness Guarantee If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you! Certified Product Specialists Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone! Transparent, Upfront Pricing Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment. Same Day Service We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help. Personalized Purchase Program We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us. Additional Perks: Accessories your way. One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”? ToyotaCare has you covered. We’ll buy your car, even if you don’t buy ours. We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County. Dealership amenities. Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
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5711 Scarborough Blvd

Columbus, OH

43232

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Showing 2,784 reviews

September 27, 2019

Very friendly Very nice place to deal with and my sale lady was very nice her name was Lucy green so if you what new or use vehicle give her a call More

by Tom
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luci Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 30, 2019 -

Germain Toyota of Columbus responded

We thank you for your business and the kind recommendation of Lucy. Best Regards, Rich Newsome General Manager

September 26, 2019

car sales They had great customer service. my sales person was very knowledgeable about the vehicle i purchased.it was an overall good experience ! I would hi More

by jerry
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luci Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2019 -

Germain Toyota of Columbus responded

Thank you for your business and kind recommendation. Best Regards, Rich Newsome General Manager

September 25, 2019

Used Subaru Purchase I wanted a Subaru Crosstrek and they had one. I wanted to have it checked out by my mechanic and that was no problem. 2018 Cool Charcoal Grey or lig More

by julrunner
Recommend Dealer
Yes
Employees Worked With
Luci Green
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 26, 2019 -

Germain Toyota of Columbus responded

We thank you for allowing Luci and our team the opportunity to earn your business. Here at Germain, we want our guests to be comfortable with their purchase and support having the vehicle checked by your trusted mechanic. We know you will continue to love your previously loved Crosstrek. Best Regards, Rich Newsome General Manager

September 25, 2019

Buying new car Great experience buying new car. Right place to get new car. I feel so comfortable buying car great help nice people. One of the recommended dealershi More

by Ram
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Asher Puri
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Amanda Lobach
Sep 26, 2019 -

Germain Toyota of Columbus responded

Thank you for taking the time to share your experience with Amanda and Asher. Please let us know if you need anything further. Best Regards, Rich Newsome General Manager

September 25, 2019

Very efficient and knowledgeable Was treated with great care and respect right when I walked in. Everything was prepared in a timely manner and wasn’t much wait time. Highly recommend More

by Elflein65
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 25, 2019 -

Germain Toyota of Columbus responded

Thank you for choosing Germain Toyota for your recent automotive needs. We are thrilled you enjoyed working with our team. Best Regards, Craig Ferguson General Manager

September 23, 2019

Pleasure Cody was my salesman, everything went very smooth. The dealership was very fare on pricing my trade in. I will look to do my car shopping again with G More

by Rich D
Recommend Dealer
Yes
Employees Worked With
Cody Close
Sep 24, 2019 -

Germain Toyota of Columbus responded

Thank you for your business and kind words. We look forward to working with you again. Best Regards, Rich Newsome General Manager

September 23, 2019

Great experience Tanesha and the rest of the staff that I dealt with were great to work with. I came in at the end of the day to purchase a car, she was very pleasant More

by Michgree
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Luke Eastwood, Tanesha Dixon
Sep 24, 2019 -

Germain Toyota of Columbus responded

Thank you for allowing Tanesha the opportunity to earn your business as well as provide you with the quality experience you deserve. Best Regards, Rich Newsome General Manager

September 20, 2019

Terrible experience. I'll never go back. Just bought a used 4Runner and was looking for a dealer to service. Took it in for the airbag recall. Scheduling and service was as expected, until I More

by Joel Chaney
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
No
Employees Worked With
Billy Blanton
Sep 24, 2019 -

Germain Toyota of Columbus responded

We are sorry to learn of your experience with our service department. Please contact Veronica Carr at 614-868-0300 and allow her the opportunity to address your concerns. Best Regards, Rich Newsome General Manager

Oct 23, 2019 -

Joel Chaney responded

I can't express how disappointed I am that I brought my vehicle to Germain Toyota and almost bought a new car there as well. I did call the number above and asked for Veronica. I called in the afternoon a few days after the post, the young lady who answered the phone advised me that Veronica had already left for the day and would take a message to have her call me back. Nobody called me back. Again and again, Germain Toyota says they care, they're sorry and want to hear what happened to make it right. I follow through and nobody comes to the phone and then they don't return the call. Again and again. Apparently the work they did wasn't very good since I now have noise coming from a loose fan in the dash where to tech replaced the airbag. Don't ever take a vehicle here for service!

September 18, 2019

A++ Experience AJ was extremely knowledgeable and a breeze to work with. My new Toyota Tacoma is a beauty, and unlike some places, it feels great to buy from people More

by jb81
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sep 19, 2019 -

Germain Toyota of Columbus responded

Congratulations on your new Tacoma. We know you will enjoy the ownership of your new Toyota. Please know that AJ and our team will always be here to assist. Please let us know if you need anything. Best Regards, Rich Newsome General Manager

September 18, 2019

Excelente!!! Traded both my cars and got new ones in matter of hours.!!! Excellent service from Aj Casting and Tom Lombardo great working with those two. I recomme More

by Alvarez1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
AJ Castin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tom Lombardo
Sep 19, 2019 -

Germain Toyota of Columbus responded

Your complete satisfaction at every touchpoint is our ultimate goal. We appreciate your business and thank you for the kind recommendation for AJ. Best Regards, Rich Newsome General Manager

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