Germain Toyota of Columbus

Horrible service experience! They forgot to replace my battery and rotate tires. The forgot to do the invoice. I had to come back the next day for battery. They forgot to replace my battery and rotate tires. The forgot to do the invoice. I had to come back the next day for battery. More

Excellent The service was very professional and friendly my car is running better than before and now I actually have a reliable car. The only dealership I will The service was very professional and friendly my car is running better than before and now I actually have a reliable car. The only dealership I will go through from now on. More

Exceptional. I bought a car from this dealer in 2012 and have had zero problems since. Great quality cars with quality care. Couldn't have asked for better. I bought a car from this dealer in 2012 and have had zero problems since. Great quality cars with quality care. Couldn't have asked for better. More

Fast, Easy, Accomadating My husband and I had been searching for a 2007 - 2008 Jeep Wrangler Unlimited for a couple of weeks. We were very specific about what we wanted. We My husband and I had been searching for a 2007 - 2008 Jeep Wrangler Unlimited for a couple of weeks. We were very specific about what we wanted. We were unable to find one in our home state of Indiana within our price range so we began looking in Ohio. That's when we found the PERFECT one at Germain Toyota of Columbus. We immediately called. My husband spoke to someone (Marlon I think) that said he would call him right back.. but he didn't. My husband decided to call again in the morning. He spoke with Luci Greene. It was still available!! One down side was that they were not able to take a deposit over the phone to hold it for us. So after reviewing the Carfax and photos we decided to jump on it and purchase it over the phone. The process was very simple and they gave us a great deal on our trade in. The next day they DELIVERED it to our home, savings us the 3 hour drive. We realized after they left with our old car that we forgot our daughters favorite CD in the car. A quick email to Luci and she put it into the mail for us! More

Exceptional Service I was very happy with the service I received today, especially from Robert Meade. When I noticed an oil spot on my floor mat after my oil change, he I was very happy with the service I received today, especially from Robert Meade. When I noticed an oil spot on my floor mat after my oil change, he took it to the detail shop and had it cleaned for me. When the detail person brought it back to me, it looked like brand new. My entire experience was was exceptional. Thanks to all concerned. More

A better Experience My Salesman is a young man Chris Davis. I found him to be very helpful in listening to what I wanted and working to find the Tacoma that would fit my My Salesman is a young man Chris Davis. I found him to be very helpful in listening to what I wanted and working to find the Tacoma that would fit my needs. He knew when to be assertive and when to back off and let the situation develop. We had a minor problem develop after the deal was finalized on an option, but due to the relationship we had formed, we were able to resolve the issue with minimal financial pain to either party. I also had a good chuckle as my new work truck, being in the Nursery Business and the truck less than a week old, returned to the dealership to pick up a personal item left in my trade in. The truck was filthy and covered in mud and dirt. Chris just laughed as he handed me the returned item and said, "That's the way they should look, not all waxed and pretty!" As to the vehicle, I have 1500 miles on it so far without a single issue. I would highly recommend Germain Toyota, Chris Davis, and the Toyota Tacoma. It should also be noted that in visiting 2 separate Chevy Dealerships to test drive a Chevy Colorado, 2 separate sales associates either completely failed to respond to me or responded 2 days after a promise to get with me "before the end of the business day." If they worked on my sales staff at my company I would have a serious discussion with them about the definition of respecting the customer. More

Great experience at Germain Toyota Very impressed. Everything about our situation has created a denial anywhere else we have gone in the past year to try and trade our negative equity w Very impressed. Everything about our situation has created a denial anywhere else we have gone in the past year to try and trade our negative equity with bad credit. But our awesome funny nice salesman Kyle and our finance guy made it happen quickly, and Kyle was sincere and helpful from the start. Even the nice receptionist entertained my little ones for a long time. will gladly recommend them to anyone who needs help with financing and or wants a toyota. More

I was very pleased I was very pleased with the support, information and customer service I received today. Mr. Robert Meade was very helpful. I would recommend to othe I was very pleased with the support, information and customer service I received today. Mr. Robert Meade was very helpful. I would recommend to others. More

Fast response when needed We were on a trip from Maryland to Ohio and needed a quick fix to a minor problem with our Prius. Clayton Freeman was very helpful with getting our pr We were on a trip from Maryland to Ohio and needed a quick fix to a minor problem with our Prius. Clayton Freeman was very helpful with getting our problem fixed and we were quickly on our way. No judgments, no red tape, just friendly efficient service. Thanks, Clayton, for a great start to our vacation! More