Germain Toyota of Columbus

Excellent My experience with Germaine Toyota was exceptional. My sales associate Marlin Black went above and beyond to ensure that I had a positive buying exper My experience with Germaine Toyota was exceptional. My sales associate Marlin Black went above and beyond to ensure that I had a positive buying experience. I had a list of questions for Mr. Black about everything you could think of when buying a car. He patiently answered all of my questions. I still call and ask questions about the vehicle I purchased and he is always pleasant and honest. I left the dealership that evening feeling excited and wondering if I had made the right decision. I am so pleased with my decision to have purchased my vehicle from Germaine and I can say that anyone looking to purchase from this dealer should make sure they speak with Mr. Black. He is all about building a relationship with his customers and went above the call of duty to ensure that I was happy with my purchase. I would like to say Kudos to Shawn DuBose and Robert McClurkin for help making it happen. More

An Outstanding Saleman On the evening of November 14, 2014 had the pleasure of working with the phenomenal salesman by the name of Shawn Dubue. I had previously received On the evening of November 14, 2014 had the pleasure of working with the phenomenal salesman by the name of Shawn Dubue. I had previously received a few phone calls from Germain Toyota of Columbus offering me a trade on my vehicle. At first I was very apprehensive about even going into the dealership to discuss the options. I was aware of my current credit obligations and felt like it would be a waste of my time and theirs to even come in. Mr. Dubue was able to review my credit and advise me on possible options. Once he discussed the options I was still skeptical that I may not be making the best decision. Mr. Dubue took his time informing me on each of my concerns. Providing me with an excellent analogy regarding my then existing Corolla versus my new 2015 Corolla. I left the dealership that evening feeling excited and reassured that I had made the right decision based upon my conversation with Mr. Dubue. More

Best Car Buying Experience Ever! My experience with Germain Toyota was exceptional. My sales person was Adam Castin and we worked everything out over email before I made the trip fro My experience with Germain Toyota was exceptional. My sales person was Adam Castin and we worked everything out over email before I made the trip from Cincinnati to Columbus. Of course, I was worried that after driving 100 miles north I would arrive at the dealership and the numbers would change, but that was not the case. This dealership doesn't hide any tricks up their sleeves. Living in Cincinnati, there are several Toyota dealerships to choose from, but none would match the pricing Adam gave me, so the trip north was well worth it. He had the vehicle ready as well as all the paperwork, which was great because with 3 small children we didn't have to sit around the dealership all day trying to keep them content. The process was simple and fast. We couldn't be more pleased and we'll not only consider going back for future purchases, but will also be telling our friends and family to head north if they're looking for a good deal and great service. More

Very Satisfied Customers Shawn DuBoe is an excellent Business Manager. He helped my husband and I with purchasing our first car! He's all about building business relationshi Shawn DuBoe is an excellent Business Manager. He helped my husband and I with purchasing our first car! He's all about building business relationships! More

Great experience This was a very painless and even enjoyable process. Shawn Duboe went above and beyond in helping us. I would recommend others to this dealership just This was a very painless and even enjoyable process. Shawn Duboe went above and beyond in helping us. I would recommend others to this dealership just because of how Shawn Duboe made the experience. More

Exception Service. A++++ Hello, I purchased a 2014 Tundra from your outstanding dealership, the customer service and sales person Chris Davis was exceptionally skilled to prov Hello, I purchased a 2014 Tundra from your outstanding dealership, the customer service and sales person Chris Davis was exceptionally skilled to provide me with all possible information regarding the vehicles I had in mind. Every question asked by me was answered in such knowledgeable detail, Chris Davis is very proficient and an expert at sales. Chris scheduled all my appointments and made certain that my truck was perfect. If I could as a favor to me, please acknowledge Chris for his exceptional work, this is a compliment that he deserves. I will definitely contact Chris Davis for my next vehicle purchase. A++++ Best regards, Steve Schultz More

Assistant Service Manager Exceptional Customer Service This review is regarding Assistant Service Manager, Teresa Wilson. Ms. Wilson, in my opinion is a highly skilled customer service manager consistentl This review is regarding Assistant Service Manager, Teresa Wilson. Ms. Wilson, in my opinion is a highly skilled customer service manager consistently greeting me in a warm and courteous manner with that special smile in her voice attitude! I will not accept another service manager to assist me whenever I have a regular or urgent service requirement for my two Toyota vehicles. On an extremely busy week, she will find an opening for me without putting me off for an extended period as was done there by another service manager recently. I am a retired naval officer and business franchisee knowing that Teresa is an exception to the norm and if I were still in business would consider offering her a position on my management team! Keep her happy as she will guarantee your company repeat customer visits!! More

Years of Loyalty Rewarded My latest vehicle acquisition is the seventh vehicle that I have purchased from Germain Toyota. Their outstanding customer service and hassle free tr My latest vehicle acquisition is the seventh vehicle that I have purchased from Germain Toyota. Their outstanding customer service and hassle free transactions keep bringing me back. This is the second vehicle I have bought from Adam Castin. His efforts to make the deal go smoothly are greatly appreciated, and I would not hesitate to buy from him again or recommend him to friends and family. More

Great service Went to Germain to take a look at a car I had seen online. It ended up being the perfect fit so I bought it. The associates I worked with were very he Went to Germain to take a look at a car I had seen online. It ended up being the perfect fit so I bought it. The associates I worked with were very helpful and super nice. More

Went to look, ended up buying My wife and I were looking for something a bit better on fuel than our 4Runner had. We looked at a 2014 Prius and Austin cut us a deal we couldn't re My wife and I were looking for something a bit better on fuel than our 4Runner had. We looked at a 2014 Prius and Austin cut us a deal we couldn't refuse. We were hesitant, and Austin let us take the home overnight to let us sleep on it. We came in the next day and sealed the deal. Couldn't have asked for a better experience. More