Germain Toyota of Columbus

very rude customer service over the phone. i had to call 4 times to get through to the dept. i needed. i called about something i read on their website, and no one knew what i ws talking about. i left a mes 4 times to get through to the dept. i needed. i called about something i read on their website, and no one knew what i ws talking about. i left a message and no one returned it. i will make my purchase at another dealership. More

Great buying experience, will definitely purchase from Germain again. Our salesman was very friendly and took the time to show us several different vehicles that we were interested in. When it came down Germain again. Our salesman was very friendly and took the time to show us several different vehicles that we were interested in. When it came down to what we wanted they didn't have one in stock but immediately located one at another dealer for us, then they took care of all of the arrangements to get it transferred and delivered all in the same day. More

Being loyal customer of Germain when my Tundra lease was coming due I returned to Germain for help in getting another vechile. However this time I was going in to have a total hip replacement and I would no coming due I returned to Germain for help in getting another vechile. However this time I was going in to have a total hip replacement and I would not be able to get in and out of the Tundra. Also with the economy suffering we were forced to file bankrupty. After getting everything taken care of financially we then came back to Germain to find a car I could get in and out of with my hip. We decided on getting the Scion XB I did not like the color but I was assured many times by the sales person that in a year I could come back and get something I did like I believed this person because I trusted the name Germain. I have kept the Scion for 1 year and 2 months and only put on a little over 10,000.00 miles the car, it is still under warranty. In March of 2011 I came back to Germain to trade the Scion in on either a Corrolla or a Camary but with the understanding I was looking for possibly a 2010 model with low miles and try to lower my payments and get a better interest rate. Upon my arrival with my daughter Sare who was also looking for a car we were meet by Robert who reassured us both that he would be able to help us both no problem. Sara was working with Robert who came back after Sara decided on a car and said he would not be able to help her. At that point Robert had Marvin help me so I feeled out the paperwork and Marvin AGAIN assured he would be able to help me but he would give me a call at the beginning of the wee. My daughter and I left Germain sad that neither one of us could get a car. As the week went by I never got a call from Marvin, so on Thursday I called to see what the problem was and was told AGAIN that he was still working on it but now the cars he promised me were now all sold. So I waited again for a phone call and NO ONE called. This time when I called back to follow up with Marvin I was referred to Lucy Green. Lucy seemed to be in the dark so we started from the beginning and did all the information AGAIN. I waited for a call and this time I didn't wait for a call back I called Germain and Robert happened to answer the phone I told him who I was and Robert promised to get back with me in 30 minutes which he did to get MORE information then told me he would call be right back. I did NOT get a call back from Marvin or Robert but I did get a call from Lucy who delivered the news that Marvin could not fullfill what he said. I do not understand why neither one of these men could not pick up a phone and deliver the new themself. Instead put me off on another female to deliver the news. I have never been so disappointed in a dealship as I was for Germain. I was lied to from the very beginning when I bought the Scion and now I have a car I DO NOT like but since I believed in my dealership I'm stuck with this car. Lucy Green however was very professional and even though she knew she was not going to make a sale she put in the effort to call me back and let me know where I was on the Scion which I was very greatful and I would like to work with Lucy in the future when I hope I will be able to buy another car without tell me I need to put down $4000.00. I have one goal which is to buy a car I enjoy driving and is good on gas and the Scion is not for me. Germain should really find more people like Lucy Green who is truely and asset to your company and Marvin and Robert should be man enough to call and deliver the bad news themselves and not push your customers off on someone else. I love the Toyota's and would like to remain a loyal Toyota customer. If anyone who cares about the reputation of Germain and would like to contact me you should get my information from Lucy Green. Thank you for taking the time to read this if you did. More

Absolutely by far one of the greatest car buying experience's I think I have ever had.We were fortunate to have a salesman of Steve's caliber.Very polite no pressure sales went back to the boss seve experience's I think I have ever had.We were fortunate to have a salesman of Steve's caliber.Very polite no pressure sales went back to the boss several diffrent times letting them know where we stood with what we wanted to pay. The dealership closed at 7:00pm and we didn't get into finance until almost 8:00 p.m before we went over to finance Steve told us that he would be there when we finished and he was.We ended up leaving the dealership at about 9:30 p.m. Steve went that extra mile to ensure we were happy with our purchase and I commend him on a job well done. All in all we got what we wanted for what we wanted to pay so it turned out to be a win-win for both of us. Germain Toyota is my choice of dealerships. Thank You Mark Lyons More

I purchased a toyota tacoma in the end of jan 2011. I had the best experience at germain toyota of columbus. I did Not have any saleman run out to me and make me nervous or overwhelmed. I actually went insid the best experience at germain toyota of columbus. I did Not have any saleman run out to me and make me nervous or overwhelmed. I actually went inside and asked for a saleman, I loved that! Greg White was my salesman I told him what I wanted and how much I wanted to pay and he said ok I can do that ( when I had been told before at another dealership that it was not). He was friendly and got me an even better price than what I had asked for !I am a current owner of a toyota rav 4 as well and he took my rav thru thier car wash and checked my tires when he noticed that my indicator light of a low tire was on. I will never buy anywhere else. I felt as if I was treated as a frind not just a buyer ! More

I worked with Omar on the sales floor and Tony in financing. You talk about no pressure...this was no pressure. All my questions were answered (with great detail and knowledge) and I never felt any financing. You talk about no pressure...this was no pressure. All my questions were answered (with great detail and knowledge) and I never felt any push to add or look at anything I had no interest in having. By contrast, my old dealership (not Toyota)...after having the car for 10 years and servicing it with the dealer for almost all that time, nothing but the full court press to push me into a buy. No "love" on my trade-in after hearing what good shape it was from the guys in the shop. By contrast, Omar came thru with everything he promised, anything I wanted to take out he immediately pulled one up front for me to drive. Financing was quick and easy and Tony made me feel very comfortable going thru each detail until he was certain I understood it all. The purchase day I also received a nice thank you from the manager. The next day when I picked it up I also received a nice thank you for purchasing from two other supervisors. Now two more days later I received yet another call just to see if I was enjoying the car and if I had any questions. I think I am going to sell my house and just move in to Germain Toyota. Seriously, a very pleasant experience. A couple of friends had recommended Germain due to regular auto service, and I am looking forward to that, but the buying experience was just excellent. Thanks gents. More

Loved the customer service everyone was friendly and willing to help. I especially love the warranty. Enjoyed viewing all my options for a new vehicle. Spent almost my entire day there to make a decisio willing to help. I especially love the warranty. Enjoyed viewing all my options for a new vehicle. Spent almost my entire day there to make a decision but the sales associate was very patient and very knowledgeable on his products. More

This is the 3rd new vehicle I have purchased from Germain but this was the best experience by far. The salesman was very knowledgeable and friendly - not pushy. He was in the used car department but we end but this was the best experience by far. The salesman was very knowledgeable and friendly - not pushy. He was in the used car department but we ended up purchasing a new vehicle. Overall a very good experience. More

I have dealt with Germain Toyota of Columbus on Scarborough Rd for years. Not necessarily for the closness, but because of how I'm treated each time I visit. This particular visit was the cause of Scarborough Rd for years. Not necessarily for the closness, but because of how I'm treated each time I visit. This particular visit was the cause of an accident that totaled my 1999 Camry. So I searched online, but for me face-to-face is where the true customer service skills come into play, and Perry Meyers had the entire customer service package working on Valentine's Day Feb 14th. When I walked in, everyone appeared to be busy, even Perry, but another gentleman stepped in to assist until Perry was free. Yes, that gentleman was very nice as well. Once with Perry, the car purchase began. My intent was to purchase another Toyota Camry of course, but a Lexus was waiting my arrival, and the rest is history. Perry was well informed and knowledgeable of the vehicle and the documents before him. He talked to me with documents facing me and upside down to him, that's knowledge!! I understood everything he spoke of, and for what I didn't understand he explained thoroughly, all the while with a smile on his face. He made my experience a relaxed one. Because the vehicle came without a manual, Perry left a message for me to return his call so he could give me as much info as possible to be able to perform the simple techniques to drive the vehicle, with that smile on his face even on the phone. The price was unbelievable!! Yes, I would recommend Toyota for both service and puchases. Because my overall experience is worth telling someone!! Thanks and keep up the good works!! More

I had a very pleasant experience with Germain Toyota Used Vehicle sales. Perry Meyers met me before I even had a parking place and was exceptionally helpful in locating my vehicle. It was only by chance that Vehicle sales. Perry Meyers met me before I even had a parking place and was exceptionally helpful in locating my vehicle. It was only by chance that I had stopped as I had a meeting in Columbus that was canceled. I live in Zanesville and had been working with the local dealers to locate the vehicle. Though I had been searching for nearly six months Perry was able to locate the exact vehicle that I was looking for and amazingly enough is was already on their lot although unknown by Perry at the time. We had looked at every used vehicle and even at new ones on the lot and they just did not seem to be exactly what I was looking for so Perry took me inside and we searched all of the other Germain used vehicles. It ended up that my Highlander had just come onto the lot the day before and Perry was able to find it and I knew it was exactly what I wanted the moment that I saw it. The only negative experience that I had was with Toyota Financing. Though I have perfect credit there was an error on my credit report and instead of getting close to 1.9 financing through Toyota Credit, Toyota credit tried to take advantage of the 650 credit score and tried to charge me 12% interest which is to say the least usery. Though I could have proved that the credit rating was false Toyota Credit said that they would have to wait until the credit rating changed in order the give me the loan at a reasonable rate. This is a VERY bad policy on Toyota Credits part. I have always driven Toyota's because they are wonderfully reliable cars but when such a good company attempts to take advantage of their loyal customers they give themselves a bad name. I hope someone at the dealership will forward this to Toyota Credit for a reevaluation of their loan criteria. Thankfully I was able to get financing through my bank at 7% which is still outrageously high. I would expect this type of treatment from a bank, after all they are the ones that set up the credit rating bureaus in order to screw people over. Toyota is not a bank however, and should have higher standards than the thieves in the Banking system where usery is the status quo. More