Germain Toyota of Columbus

I'd give 0 starts if possible. Partially my fault for not noticing but they installed the wrong oil filter/cartridge on every oil change. This was on a Lexus which is just a Toyota with a different badg not noticing but they installed the wrong oil filter/cartridge on every oil change. This was on a Lexus which is just a Toyota with a different badge (Toyota 2GR-FSE engine). With cartridge oil filters, if the filter is the incorrect size, it will not filter the oil correctly. A filter that is too short will allow the oil to bypass the filter, essentially the same as no filter installed. This will lead to oil contamination issues and eventually lead to premature engine wear and early failure. This is unacceptable when paying "professionals" for a service. They used the YZZA1 filter and not the YZZA2 filter (that also comes in the YZZA5 filter kit). Due to a third party warranty I unfortunately must take my car to a certified SAE mechanic for oil changes so I thought taking it to the parent company (Toyota) would be a no-brainer. Turns out this is not the case. I have spent half my day attempting to contact Germain and finally sent an email to Toyota of North America in an attempt to discuss what to do from here. Germain was friendly and had good service deals..... but that's where anything positive about my experience ends. Lastly, EVERY TIME it takes at least an hour and the last time almost two hours to perform a "simple" oil change. I arrived 15 minutes prior to my scheduled time as well.... this wasn't a walk in. More

Tanesha Dixon @ Germain Toyota of Columbus is fantastic. She made everything easy and facilitated everything so quickly. I highly recommend her for your next purchase! Call her. She made everything easy and facilitated everything so quickly. I highly recommend her for your next purchase! Call her. More

Up front; professional; caring and actually listened to our product needs coupled with our financial boundaries, we found a car with Chaz and his manager Aimee went beyond customer service and that is why our product needs coupled with our financial boundaries, we found a car with Chaz and his manager Aimee went beyond customer service and that is why i have been a Toyota customer for over 30 years! I have not only the car I needed but I finally got my favorite color. Definitely check them out be purchasing from them always. More

Great service experience and super nice staff. Mahogany Nolen went over and beyond to help me twice in the last couple of months to process my service fee payments. I did not have my Toyota Credit Card wit Nolen went over and beyond to help me twice in the last couple of months to process my service fee payments. I did not have my Toyota Credit Card with me but she called the company to help process my payment. Very dedicated customer service •. More

5 stars,Brandon Hood and Billy Blanton went above and 5 stars, Brandon Hood and Billy Blanton went above and beyond to make sure my vehicle was fixed properly and I will now be purchasing my next vehicle 5 stars, Brandon Hood and Billy Blanton went above and beyond to make sure my vehicle was fixed properly and I will now be purchasing my next vehicle with them! More

I had a very good experience. Tanesha was great to work with and so was Tom Lombardo. Only reason I dropped a star was the KBB trade in amount was incorrect (low) and I actually had to show it to them on m with and so was Tom Lombardo. Only reason I dropped a star was the KBB trade in amount was incorrect (low) and I actually had to show it to them on my phone and request the amount be corrected. The 4Runner I bought was just what I was looking for! Thanks to all who helped in this process. More

Just Wow..made buying my car so easy! Even delivered to my house. Gary, Heather and Dan were great to work with. Amazing dealership not pushy at all, customized deal around customer. my house. Gary, Heather and Dan were great to work with. Amazing dealership not pushy at all, customized deal around customer. More

I sent an email to this dealership expressing interest in an SUV that I located online, and the sales representative (Brian S.) reached out to me quickly and was very, very easy to work with! He accommodated an SUV that I located online, and the sales representative (Brian S.) reached out to me quickly and was very, very easy to work with! He accommodated my schedule by coming in on his day off to allow me to inspect and test drive the vehicle. He did not place any pressure on me to buy, although that is what I ended up doing. I would absolutely recommend his services and this dealership in general. More

Our sales agent was great to work with but after being taken to Finance everything changed. I told him we were paying with cash. I was deceived into putting a down payment on a credit card. $1000 when I taken to Finance everything changed. I told him we were paying with cash. I was deceived into putting a down payment on a credit card. $1000 when I said we already had cash. He NEVER asked my permission. We had been talking about the warranty NOT a down payment. And when i told him I didn’t want that, he said it was too late. I am Very upset! I called to speak with a manager but of course they weren’t in. More

My husband said you guys were the best dealership he'd ever dealt with in over 40 years of purchasing vehicles. Thanks for all the help I absolutely love my new outback limited 😀 ever dealt with in over 40 years of purchasing vehicles. Thanks for all the help I absolutely love my new outback limited 😀 More