Germain Toyota of Columbus

I love Germain I have purchased 3 vehicles from them. I feel their service department is awesome regardless if you are there for an oil change or touch up paint they are very friendly! feel their service department is awesome regardless if you are there for an oil change or touch up paint they are very friendly! More

Amanda is the best if you ever think of letting her go you be making a big mistake !!! I don’t know why but I knew I would end up buying from her. She is very patient not pushy very helpful and ready to g you be making a big mistake !!! I don’t know why but I knew I would end up buying from her. She is very patient not pushy very helpful and ready to go out out her way to answer all my needs questions or concerns..I would highly recommend her to friends and family and I am completely satisfied with her work. Finance team needs to learn from Amanda. More

Tanesha was extremely helpful and informative from beginning to end! And thank you to Germain Toyota of Columbus for everything and making the deal happen! beginning to end! And thank you to Germain Toyota of Columbus for everything and making the deal happen! More

Very happy and glad of your hospitality and is nice doing business with you. I encouragee you all keep your good work up. Thanks, Felix. business with you. I encouragee you all keep your good work up. Thanks, Felix. More

I love the way my car looks. Great job. Courteous and professional associates. I will let my family and friends know about the great service I got. professional associates. I will let my family and friends know about the great service I got. More

Jared was amazing to work with!!! Listened to what I wanted and stuck to my wishes! I would gladly recommend him to anyone and will use again! wanted and stuck to my wishes! I would gladly recommend him to anyone and will use again! More

Great until the finance department screwed things up and didn’t have us sign the correct paperwork. I had to pay an additional payment on the vehicle traded to avoid late fees because of this. Nothing like didn’t have us sign the correct paperwork. I had to pay an additional payment on the vehicle traded to avoid late fees because of this. Nothing like paying $500 for a car you no longer own. We were also given inaccurate information about the Toyota credit card and he didn’t wear his mask while we were in his office. I also had a credit check done even though the car was not put in my name that I was unaware of. We are very satisfied with the car and our sales lady. She was great! More

Everything was perfect. I didn't have to wait long for my oil change. The bonus was the cat wash. Definitely would recomeend this service dept oil change. The bonus was the cat wash. Definitely would recomeend this service dept More

I came in for oil change in the morning I left more than two hours after. I tried to leave first time a warning light were still on so I had to go back in and they took it back. Second time I left got to th two hours after. I tried to leave first time a warning light were still on so I had to go back in and they took it back. Second time I left got to the highway and they called and asked me to bring it back. Turns out they cracked the cap when putting everything back and I was leaking oil. I also didn't appreciate when I made the apt. The oil change said 49.95 and didn't specify what type of oil. And when I get there I'm told I couldn't have that price. That was conventional only. I shoes her nowhere did it say conventional. I also told her how I had been trying to get in for over a week and the website said they would call but noone did. I tried three times that way. I also told her of the coupons I had seen. 25%off oil change, $10 off... Just to name a few. She didn't acknowledge I said it. They may have expired when I finally got the appointment but toyota always took expired coupons in the past. More

I have purchased a new vehicle with Germain every year for the last 5 years. This year was my absolute worst experience and it has me doubting whether or not I will return. The sales process (Amanda) wa for the last 5 years. This year was my absolute worst experience and it has me doubting whether or not I will return. The sales process (Amanda) was extremely smooth as always. She goes out of her way to make things happen. The Finance department and Sales Manager are where the trouble resides. The deal on my vehicle was done weeks before I took delivery. Payment and options were worked out and having top tier credit guaranteed me the best rate. However, when delivery day came, this is when they decided to try and change the terms. First off, I was pushed on buying GAP insurance, which I repeatedly said I didn’t want. This can be purchased through your personal insurance for about $7 a year be $7 per month additional. The finance individual would not take NO for an answer. At one point he offered me a lower car payment that included GAP vs a payment that was higher without (however both of these options were higher than the original payment promised). Initially during my interrogation I was told I only qualified for a certain higher percentage rate and after an hour of sitting there and deciding to walk away from the deal, I finally received the payment and miraculously the lower interest rate. Most likely next year I will be weighing my options on where to purchase my next vehicle. More