Dealer Reviews
Service Reviews
Cars for Sale
Dealer Log In
All Salespeople
Sales Department
Germain Toyota of Columbus
Columbus, OH
2,771 Reviews
What makes Germain Toyota Different:
72 Hour Happiness Guarantee
If you’re not completely happy with your vehicle, we encourage you to bring it back and exchange it. Just bring back the vehicle in the same condition as when you purchased it, within 3 days and 150 miles or less from the mileage at delivery. It’s all part of finding the right car for you!
Certified Product Specialists
Our information-rich, Certified Product Specialists are paid on the experience they deliver, not the price you pay. We believe buying a vehicle should be fun for everyone!
Transparent, Upfront Pricing
Every vehicle at our store is clearly priced, with no hidden fees. All Toyota manufacturer rebates and incentives are included upfront. No games. just a fun, pressure-free environment.
Same Day Service
We understand that getting your vehicle serviced is important, and should be convenient for you. That’s why we offer same day service appointments. Click, call, or just drive on in. We are ready to help.
Personalized Purchase Program
We listen to you and find the best payment options that fit you and your family’s needs. No high-pressure sales tactics. Just open, honest dialogue and information sharing. You pick the best program for you, not us.
Additional Perks:
Accessories your way.
One of the clear benefits of buying a new car at our Columbus dealership is that we always give our customers the option to accessorize. Our Toyotas don’t come pre-accessorized, ultimately allowing you to design and package your vehicle the way you want. After all, your car is an extension of your personality, so why buy one that doesn’t fit you to a “T”?
ToyotaCare has you covered.
We’ll buy your car, even if you don’t buy ours.
We don’t just deal with new Toyota models, either! We will gladly purchase your used car whether or not you buy a new set of wheels from us. No hassles-just cash in your pocket. Whether you’re coming from Reynoldsburg, Pickerington, or Westerville, you’ll find our no-haggle purchasing process to be one of the best in Columbus and all of Delaware County.
Dealership amenities.
Don’t take the Germain Toyota of Columbus promise at face value when you can see it in action. Call us at (614) 868-0300 or visit our dealership at 5711 Scarborough Blvd, to take advantage of our amazing services. You’ll even find our showroom to be a treat to your senses, with its offerings of Wi-Fi, beverages, snacks, and comfortable lounge and work area
Read More
This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 7:00 PM
Tuesday 7:00 AM - 7:00 PM
Wednesday 7:00 AM - 7:00 PM
Thursday 7:00 AM - 7:00 PM
Friday 7:00 AM - 6:00 PM
Saturday 7:00 AM - 5:00 PM
Sunday Closed
Parts
Monday 9:00 AM - 7:00 PM
Tuesday 9:00 AM - 7:00 PM
Wednesday 9:00 AM - 7:00 PM
Thursday 9:00 AM - 7:00 PM
Friday 9:00 AM - 6:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Filter Reviews by Keyword
By Type
Showing 2,771 reviews
Verified Customer
December 09, 2020
Words can not begin to express the horrible experience i had with this place! I am still having to pay fees that i am not responsible for , and because they bought the car back , they fee like that has fixe had with this place! I am still having to pay fees that i am not responsible for , and because they bought the car back , they fee like that has fixed all of the issues. Not only was a sold a car with no brake lights , I also was sold a car that had not been inspected since Aug, there were steering issues , bad tires , and i had to take this car back for repairs 6 times! If I wasnt driving home from the hospital that night , i would have never known until later that there were no brake lights. Then they buy the car back , force me out of a rental , and tell me there is nothing we can do help you. Now there saying i made them buy it back , I can force you to do anything , you bought it back because you knew the car was no good. I will let everyone , do not take you hard earn money here! More
by lissalu8
Employees Worked With
Aimme Boone
December 07, 2020
My service and recall service was great but it took a lot longer than I ever expected. My service rep Chris Curtis was wonderful and kept us updated. My appointment was at 10am and I didn’t leave with my van longer than I ever expected. My service rep Chris Curtis was wonderful and kept us updated. My appointment was at 10am and I didn’t leave with my van until 4:45. More
by GLENNCHERYL
Employees Worked With
December 07, 2020
Great team. I absolutely feel completely satisfied with everyone here. They make you feel at home and your their only customer even when they have more. Happy holidays thank you everyone here. They make you feel at home and your their only customer even when they have more. Happy holidays thank you More
by BETH2204
December 05, 2020
Everyone that I had contact with was polite and knowledgeable about my car and what it needed. The Waiting area was pleasant and relatively quiet knowledgeable about my car and what it needed. The Waiting area was pleasant and relatively quiet More
by ELDERPINK4
Employees Worked With
Billy Blanton, Brandon Hood
December 05, 2020
Service representative was rude, and not informative. Rushed us out the door without details of what was done. Had to call back the next day to request paperwork on what was done. Rushed us out the door without details of what was done. Had to call back the next day to request paperwork on what was done. More
by MMUNCIE
Employees Worked With
December 04, 2020
I have used a local dealership to buy all my cars over the years. My 18 year old daughter was in the market for a car and just couldn't find what she wanted here. (Teenagers!) When she found and fell in l the years. My 18 year old daughter was in the market for a car and just couldn't find what she wanted here. (Teenagers!) When she found and fell in love with a car online at Germain, i had my reservations. I thought no way could a large dealership make the deal and make us feel taken care of like my local guys. I was WRONG! I have to say the customer service at Germain was excellent. The sales associates and financing guy were great. Gary, our sales guy, was a big help and explained everything about the vehicle from beginning to end. He didn’t pressure us and was very straight up about everything. Our finance guy, Ryan, was also very helpful and showed extra care to help my daughter understand the process. He worked the numbers and and not only got us the best deal but also made it possible to afford a great extra warranty. The buying experience was great overall and we are both pleased with her new car. We will be repeat customer's. More
by KaseyPie
Employees Worked With
Ryan Laymon, Gary Romine
December 04, 2020
Staff was very friendly and professional, got in and out in roughly an hour. Everyone was following proper covid protocol and wearing masks. Waiting area was nice and had wifi, some hand sanitizer around wo in roughly an hour. Everyone was following proper covid protocol and wearing masks. Waiting area was nice and had wifi, some hand sanitizer around would have been a nice addition. More
by Mautz24
Employees Worked With
Aaron Goodman
