Germain Toyota of Columbus

They have done well for me in the past with general service, but this last visit to them was inexcusably awful. 1. At my 60,000 mile service (which included an oil change) they tightened the filter service, but this last visit to them was inexcusably awful. 1. At my 60,000 mile service (which included an oil change) they tightened the filter case so tight that 2 different oil change places refused to remove it for fear of breaking it. This apparently means that I can ONLY get oil changes at the dealership now - if they overtightened it last time, how am I supposed to trust that they didn’t over-tighten it this time? 2. From check-in to leaving the lot was 2 hours 15 minutes. No oil change takes that long, and that was literally the only service I was getting. Either their technicians are working incredibly slowly or, more likely, they haven’t hired enough technicians to cover their needs and they have techs working on multiple cars at the same time. I might be more inclined to accept this, if there weren’t only five people in the waiting room when I arrived, and if I had not scheduled the service beforehand. If you can’t do the service in a reasonable time, don’t say on the website that service is available to schedule at that time. 3. My service representative did apologize when I arrived about having to wait 5 minutes to even speak to her, and said “It’s one of our craziest weeks.” Later, when she offered me additional service I asked if things would be more calm if I scheduled in a month or two. “No - it’s been this busy as long as I can remember.” Sounds like either mismanagement or a lack of staff, no? How can it be “one of your craziest weeks” and also “always like this”? 4. The TV in the waiting room was BLARING and kept showing every 20 minutes a video of someone turning a vase out of clay - meaning the mechanical grinding of the motor ECHOED through the waiting room, making it impossible to concentrate on anything other than the stupid TV. 5. At least twice, I heard staff members loudly complaining to the cashiers at the desk (in the same room as the customers) that they either hadn’t had a day off in a long time (27 days, one of the techs said) or that the Service Manager, Mr. Blanton, was openly favoring employees by granting them extra time off. I really couldn’t care less about the office politics of Germain Toyota, but having it loudly explained as I tried to answer emails on my phone made it clear that there’s a toxic work environment there , which I’m not particularly interested in supporting. 6. This is fairly minor, but I have brought my car to this dealership at LEAST 5 times since I purchased it. Yet, every single time they claim to not be able to find it under my name and phone number and I have to dig through my email for the phone number of the person who sold it to me. Like…is it just impossible for their system to imagine that a non-leased vehicle might possibly belong to someone different than who purchased it from the dealership? It’s incredibly irritating and further shows a work culture of just not caring about the customer. Anyway, to be fair I can’t really complain about the service itself, but literally everything else about the experience of bringing my car here is annoying, uncomfortable, and does it’s best to let me know that the techs and service advisors are unhappy with their work conditions. I wish I could say I’ll never return but, as I said earlier, apparently I can’t get service done anywhere else. Sigh. More

I had a great experience at the used car division of Germain Toyota. I went in inquiring about 1 particular vehicle on the lot. Preston, along with the rest of the staff, was extremely helpful a a plea Germain Toyota. I went in inquiring about 1 particular vehicle on the lot. Preston, along with the rest of the staff, was extremely helpful a a pleasure to work with. I ended up purchasing the vehicle, and am happy with the service I received. More

I have purchased my last 3 cars here because Kaleb Murray is amazing. I love that he is not pushy, he is fair, follows thru on what he says with a smile on his face, pays attention to detail, easy to work wi is amazing. I love that he is not pushy, he is fair, follows thru on what he says with a smile on his face, pays attention to detail, easy to work with, and goes above and beyond to make sure I’m happy. I have had many great experiences with all of their employees thru servicing my cars for the last few years as well. It’s easy to schedule car maintenance and it’s quality work. I highly recommend this dealership for everything. More

Pray you don't have to get your car serviced. They left my car unlocked and items were stolen and my car damaged. Billy Blanton did nothing to help me. He's the so called service manager. They left my car unlocked and items were stolen and my car damaged. Billy Blanton did nothing to help me. He's the so called service manager. More

Malcom was super helpful. He showed us 4 different vehicles and we bought one! We’ve been dealing with Germain Toyota for decades and always have a great experience. He showed us 4 different vehicles and we bought one! We’ve been dealing with Germain Toyota for decades and always have a great experience. More

Chaz showed us the vehicles we were asking about. Did a good job finding us what we wanted. He was very good at explaining what the payment options were. I would go back again. Did a good job finding us what we wanted. He was very good at explaining what the payment options were. I would go back again. More

They sold my minivan to another customer after I had put a deposit down. It was being made at factory. Called when van was in and the price was $3000 more than originally said. Price gouging. After confirmi a deposit down. It was being made at factory. Called when van was in and the price was $3000 more than originally said. Price gouging. After confirming all details with husband, I text and get no response. Salesman texts if we are moving forward with purchase. Tell him our questions, and no response. For three hours. Finally get a response. They sold the van to another customer. Completely unethical. No integrity. Completely shocked and disappointed. More

We bought a Toyota Rav 4 and we worked with Paul our salesman. What a pleasant car buying experience he made it!!! Paul answered all our questions and concerns. He spent time with us and didn't pressure salesman. What a pleasant car buying experience he made it!!! Paul answered all our questions and concerns. He spent time with us and didn't pressure or rush us:) I would definitely recommend working with Paul if you are looking to buy a car at Germain Toyota!!! Paul is truly a wonderful, caring salesman!!!! More

Estoy muy contento por el buen servicio y buen trato de kaleb Murray fue muy bueno al ayudar a elegir nuestro segundo vehículo, lo recomiendo mucho por el buen trato y amabilidad 👍🏻👍🏻 kaleb Murray fue muy bueno al ayudar a elegir nuestro segundo vehículo, lo recomiendo mucho por el buen trato y amabilidad 👍🏻👍🏻 More

I sold my Honda Accord to them, they made this process quick and easy. Everyone was very helpful and friendly. quick and easy. Everyone was very helpful and friendly. More