Germain Toyota of Columbus

Gary, the salesman, was professional and knowledgeable. He wasnt "pushy"! The only thing is that he didnt show me all the gadgets inside the car. Maybe I should have asked him, but I didnt What i didnt l He wasnt "pushy"! The only thing is that he didnt show me all the gadgets inside the car. Maybe I should have asked him, but I didnt What i didnt like was his boss pushed for me to buy other warrantees, even after I told him NO. I repeated myself until I was ready to get up and leave!! More

Made an early am appt for a tire rotation (per maintenance schedule) and a recall on my 2020 Tundra. I watched several people come in for service after me and finish before me. My 8:15 appt turned maintenance schedule) and a recall on my 2020 Tundra. I watched several people come in for service after me and finish before me. My 8:15 appt turned into a 3+ hour service. I am contemplating doing service at this dealership again and may chose another Toyota dealer. The person that checked me in was fabulous and apologetic. However, it wasn’t the service I expected. More

My experience with Germain Toyota has always been (in years gone by) & now a pleasure to (have been) & will always be a Germain Toyota customer. I've always been treated with respect, kindness, and the u years gone by) & now a pleasure to (have been) & will always be a Germain Toyota customer. I've always been treated with respect, kindness, and the utmost of satisfaction when dealing with the Service Dept. .As far as the New Sales Dept.,I have never, or ever been treated as good as the salesman who helped me pick out my vehicle. A. J. was the most patient man that I have ever worked with. He was so helpful, listened to my questions, (& I had a lot of them) answered them & explained why or what they meant. It was a whole new "ball game" for me with all the new features, gadgets, & the luxuries that the new Corolla has come up with. My husband, now deceased, & I have been Toyoyta customers since 1987 & will continue in the future. Thank You again for being there for me. Sincerely, Joan Larkins More

I always receive "Excellent Customer Service:Manager I always receive "Excellent Customer Service: Manager Theresa was very friendly and knowledgeable she explained what needed to be fixed asap like my I always receive "Excellent Customer Service: Manager Theresa was very friendly and knowledgeable she explained what needed to be fixed asap like my brakes Very honest. More

Amanda Lobach was outstanding working with me. She took the time to show all the features on the vehicles I was interested in. My second lease with her. Thank You the time to show all the features on the vehicles I was interested in. My second lease with her. Thank You More

That was The Most unprofessional and disrespectful experience I received at Toyota Germain. They disrespected me as a person and as a client. Billy and his staffs didn’t respect my time at all. I felt experience I received at Toyota Germain. They disrespected me as a person and as a client. Billy and his staffs didn’t respect my time at all. I felt insulted, they gave different diagnostics for the same car and they changed their diagnostics each time. I pay $600+ for a service that they didn’t do. They let my car opened never care about it. They communicate was so poor and full of leis. Billy and. Staffs promised to contact me for all that time they never, and when a finally have them they promise to call me back a specific time and they never did. I’m taking my car in a worse condition I brought it in. It’s a big shame for Toyota!!!! Even my information were not taking when I dropped my vehicle. They didn’t have my name or email, nothing. They didn’t care. Never they reached out to me for an update on my car. My car stayed there for 2months, I was the one calling without, never they even apologized after all. I have to warn they yesterday to finally have the bills. I was so bad that I went to Billy office and screamed at him. I was very humiliated and a human been and clients. I regretted bringing my car they. That would never happen. Now even the light doesn’t turn off. I’m a human being like all others clients. Just to let you guys know. More

I was disappointed that I made an appointment that was supposed to take about 60 mins but was actually 90 mins. My tire pressure light was on that morning but no one checked my tire pressure or adjusted t supposed to take about 60 mins but was actually 90 mins. My tire pressure light was on that morning but no one checked my tire pressure or adjusted them. I was also hoping for a car wash but didn’t ask for one, thank goodness since it already took longer than expected. The service guy told me that the cashier would explain my bill but she did not and barely spoke to me. I did purchase the “Care plan” that day which will hopefully save me money in the long run. Hopefully this was just an off day at the dealership. More

Everyone was so helpful and I didn't feel like I was being an inconvenience even though I asked to see, what felt like, every car on the lot. being an inconvenience even though I asked to see, what felt like, every car on the lot. More

Gary was great to deal with. He worked with us to make the deal work for our budget. My son is very happy with the car the deal work for our budget. My son is very happy with the car More

I very pleased with Brandon. He was professional and friendly. I will recommend your service to my friends. Estimate was well with end the amount I budgeted for appointment. friendly. I will recommend your service to my friends. Estimate was well with end the amount I budgeted for appointment. More