Germain Toyota of Columbus

Polite, respectful and kind. My husband had passed away and they understood when I could not drive his Tundra. They handled my tears with grace! and they understood when I could not drive his Tundra. They handled my tears with grace! More

My appointment for my oil change was at 1215 pm which is when I arrived. The man that assisted me told me that it would be an hour and a half wait which seemed excessive since I had an appointment. At 1:51p when I arrived. The man that assisted me told me that it would be an hour and a half wait which seemed excessive since I had an appointment. At 1:51pm I go out and ask the person closest if he could give me an update on my car. The man that initially helped me yelled down "I told her it would be an hour and a half", so clearly he heard me and could have addressed me. I replied that it had been over an hour and a half and he says "actually it's been an hour and twenty-three minutes". So I'm left waiting. At 2:14pm he comes in to tell me that they don't have the filter needed to do the oil change because "this is a Nissan dealership so we just don't keep those things on hand like that". He then asked did I want to wait even longer than the 2 hours I had been waiting. I didn't have time to wait. There was no offer to reschedule me, there was no apology for wasting 2 hours of my day. On top of that, I had to come back. This is not the first time I've experienced horrible customer service by this same man and I really wish I had never purchased the maintenance package so that I would never have to come back here. More

Have always taken my 4Runner to this dealership for service and repairs. Recently they fixed a fender bender I had. They did a great job. When I picked up the car it was spotless inside and out. Every service and repairs. Recently they fixed a fender bender I had. They did a great job. When I picked up the car it was spotless inside and out. Everyone I spoke to was courteous and professional. Only negative was failure to call me back after I made 2 calls inquiring about completion/pick-up time. More

The service was great! I’ve taken my 2014 Tacoma to Germain Service for everything from day 1. At 95K miles it’s still running great. Although they weren’t able to pinpoint where a minor buzz is coming Germain Service for everything from day 1. At 95K miles it’s still running great. Although they weren’t able to pinpoint where a minor buzz is coming from right now, I have no doubt they’ll find it in the future. Brandon was very good with communication and making sure I had a loaner to drive over the holiday weekend. More

Great experience. The dealership was able to bring in a car from another dealership that had the exact options I was looking for. Would buy there again. car from another dealership that had the exact options I was looking for. Would buy there again. More

Wonderful experience will be back to purchase my next vehicle. Service was great very friendly and helpful. They have even checked to make sure I was happy. vehicle. Service was great very friendly and helpful. They have even checked to make sure I was happy. More

Fast turnaround. Teresa made sure I was covered with scheduled maintenance services. Teresa kept me updated via email and phone about status of my vehicle. scheduled maintenance services. Teresa kept me updated via email and phone about status of my vehicle. More

I really had good service at Germaine Toyota. I recommend anybody looking to buy a car to go to them. I was very impressed with the service I got. They are awesome! anybody looking to buy a car to go to them. I was very impressed with the service I got. They are awesome! More

Taneesha was extremely helpful, productive and knowledgeable about what needed to be done and how. I was really impressed with the entire transaction. Thanks again. knowledgeable about what needed to be done and how. I was really impressed with the entire transaction. Thanks again. More

Best dealership experience we have ever had. They offered us a more than fair price for our trade ins and worked with us to make the deal happen. us a more than fair price for our trade ins and worked with us to make the deal happen. More