Germain Toyota of Columbus

Great service, scheduled ahead of time on the app. They were and kind and did a great job with providing a safe environment while I waited for my car. were and kind and did a great job with providing a safe environment while I waited for my car. More

Very helpful and friendly staff with no pressure to buy. They got us in a brand new car for the same monthly payment as our old car with no money down. Thanks! They got us in a brand new car for the same monthly payment as our old car with no money down. Thanks! More

Excellent car buying experience Tanesha is wonderful to work with in buying a vehicle. She is very knowledgeable about the vehicles that Germain Toyota has to offer. Her no-pressur Tanesha is wonderful to work with in buying a vehicle. She is very knowledgeable about the vehicles that Germain Toyota has to offer. Her no-pressure sales approach was a large deciding factor in purchasing our vehicle. My wife and expected a high pressure salesperson to work with based on previous negative experiences with local dealerships, but Tanesha quickly put us at ease. We are very pleased with our vehicle and with Tanesha and the team at Germain Toyota. More

Tanesha was great from the phone call that I may to set up the test drive. Everybody around was really nice .She made the experience really easy which I appreciate after starting to become burned out with up the test drive. Everybody around was really nice .She made the experience really easy which I appreciate after starting to become burned out with the buying a new vehicle process. She was even my at the end of it when I had already close the deal and they already had my money. More

Kaleb was a pleasure to work with. As always I can count on Toyota and it’s representatives to take care of me. Kaleb was on point, fast pace but attentive to my needs. Further helped me pick out upgrades t on Toyota and it’s representatives to take care of me. Kaleb was on point, fast pace but attentive to my needs. Further helped me pick out upgrades that made my car even more enjoyable. I’m forever loyal to Germain Toyota and thanks to all the staff in every department that played a part in my new car purchase...! More

Rocky start but then Cody and his manager took excellent care of my business. I have never had a good experience buying a car from a dealership so this truly a first. Thank you so much. care of my business. I have never had a good experience buying a car from a dealership so this truly a first. Thank you so much. More

Worst customer service I’ve ever dealt with. As far as whoever is answering the phones today instead of actually asking what my concern was she repeatedly transferred my call to a different department bec whoever is answering the phones today instead of actually asking what my concern was she repeatedly transferred my call to a different department because I had to call back. I had to call from a different phone number just for her to answer the phone and get me to the correct department on top of that I came in put 6k down my salesman seen that the backup camera was acting up and failed to mention it prior to me purchasing my vehicle also the door speakers do not work on the car and when I advised the dealership of this they said my vehicles warranty hadn’t kicked in yet because it hasn’t even been 30 days since purchase so they advised I come back in 6 days so that my repairs can go under warranty mind you these are problems the car had before purchase so honestly the dealership should be the ones to fix it at there cost but now they want me to pay a $200 deductible and diagnostic fees why should I be responsible for issues that should’ve been fixed prior to purchase not to mention I purchased a $1400 dollar package to make sure my car stays clean that my salesman pitched to me and they charged me but didn’t even apply it to the vehicle 😂😂 More

Kaleb was extremely friendly and very helpful. He was able to answer all the questions I had, and made my car buying experience simple and easy. able to answer all the questions I had, and made my car buying experience simple and easy. More

Recently bought a certified pre-owned Toyota RAV-4 All of the staff at Germain Toyota were knowledgeable and quite personable. This is a top-notch dealership that I would have no problem recommending t All of the staff at Germain Toyota were knowledgeable and quite personable. This is a top-notch dealership that I would have no problem recommending to a friend or colleague. The only reason I did not give 5 stars in every category is that the small mechanical issue with the vehicle was not fixed by the deadline I was told by the dealer, however they attended to it shortly after I pointed this out. More

Recently stopped by Germain Toyota to look at a used Ford F-150 and had a great experience there. I worked with Kaleb Williams who got me a solid deal on the truck and made sure it was spotless out the door. F-150 and had a great experience there. I worked with Kaleb Williams who got me a solid deal on the truck and made sure it was spotless out the door. Definitely recommend working with him for anyone who stops by there. -Jacob More