Germain Toyota of Columbus - Service Center

Service at Germain is Top Notch We own 3 Toyota vehicles that we have purchased through this dealership currently and we always take them back for any kind of service they might need We own 3 Toyota vehicles that we have purchased through this dealership currently and we always take them back for any kind of service they might need because it is always easy to get an appointment and the service is done professionally. Also, Chris will inform us of any service that might be needed soon and lets us know if we should get it done right then or if it can wait for later. He never pressures us to get something done if it can wait. More

Staff can work on internal communication This is the fourth request for feedback from 4 different sources that we've received over 4 days for the same visit. Abbie was first and we responded This is the fourth request for feedback from 4 different sources that we've received over 4 days for the same visit. Abbie was first and we responded. Thanks. More

Helpful and friendly staff and good service, car was serviced in a timely manner and done when they said it would be done. Also clean garage bay to receive the car. serviced in a timely manner and done when they said it would be done. Also clean garage bay to receive the car. More

Overall I feel that the service department at Germain Toyota has a good process when customers arrive. Generally they do a nice job of getting repairs done in a timely manner. However, I did enjoy my tim Toyota has a good process when customers arrive. Generally they do a nice job of getting repairs done in a timely manner. However, I did enjoy my time dealing with the women at the checkout counter. Poor communication skills and some confusion processing my rental car. More

Everyone was very nice and knowledgeable with what I needed done on my car. They told me how long and how much it would cost me needed done on my car. They told me how long and how much it would cost me More

Very customer friendly I love being able to make an appointment online, and have the service department get busy right after I arrive. The customer waiting room is very com I love being able to make an appointment online, and have the service department get busy right after I arrive. The customer waiting room is very comfortable, free WIFI, very good coffee, and plenty to read if you didn't bring your laptop. Everyone I came in contact with was friendly and capable. More

Friendly, thorough and look for solutions Like working with Asher as he gets right after searching for a solution then once he finds one he looks for a better. Service is great, I can set up Like working with Asher as he gets right after searching for a solution then once he finds one he looks for a better. Service is great, I can set up an appointment online or call and come in and wait. Waiting area is comfortable. More

I arrived for my service appointment at 10:15 am and was met by Mark. Great smile, by the way, as he opened my car door he said I will meet you inside. He got me checked in and told me he would meet me in met by Mark. Great smile, by the way, as he opened my car door he said I will meet you inside. He got me checked in and told me he would meet me inside as soon as the car was finished. I must tell you I was quite surprised when he came back in after maybe 45 minutes or so and told me the car was finished. The tires were rotated they did a visual inspection topped off the fluids and I was ready to hit the road again. Thank you for such great service. More

Mark Pastre is the Best! Very Trustworthy and a Great asset to Germain Toyota. Can always depend on him for Honesty and the Facts. Thank you Mark! asset to Germain Toyota. Can always depend on him for Honesty and the Facts. Thank you Mark! More

Very quick, friendly service. They took care of my car efficiently and I did not have to wait long at all. Very impressed. 5 stars. efficiently and I did not have to wait long at all. Very impressed. 5 stars. More