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Gervais Ford

Ayer, MA

4.7
459 Reviews
We have a strong and committed sales staff with many years of experience satisfying our customers' needs. Feel free to browse our inventory online, request more information about vehicles, set up a test drive or inquire about financing! If you don't see what you are looking for, click on CarFinder, fill out the form, and we will let you know when vehicles arrive that match your search! Or if you would rather discuss your options with our friendly sales staff, click on Directions for interactive driving directions and other contact information. We look forward to serving you!
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5 Littleton Rd

Ayer, MA

01432

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Showing 459 reviews

July 11, 2017

Quick lane oil change Stopped in with no appointment, took my vehicle right in and performed requested service. Price was less than expected, friendly courteous knowledgeab More

by needbeernow7
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Jul 11, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service, We do our best to get you and your car back on the road quickly and safely. Thank you once again for choosing Gervais Ford.

July 04, 2017

Precise and punctual service. Lou at the Quick Lane has always been reliable and knowledgeable. I would like to thank Gervais Ford for their excellent service to my car. More

by JMACHARIA_HAGAN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2017 -

Gervais Ford responded

You are Welcome, and Thank you for choosing Gervais Ford for your service. we do our best to make sure we get you and your vehicle back on the road safely. Thank you once again for choosing Gervais Ford, we are glad we could be your automotive guide.

July 03, 2017

Always there for me.. I always have a great experience every time I need service. All the employees are friendly and very helpful. I always tell my friends of the great e More

by Dave Hoff
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Adamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 05, 2017 -

Gervais Ford responded

Thank you for choosing Gervias Ford for your service, we do our best to make every clients experience with us is top notch. it is our job to get you and your vehicle back on the road safely. Thank you once again for choosing Gervais Ford.

July 03, 2017

Really efficient system The Quicklane system is great. Very fast and a great price for everything that gets done. I've recommended it to a few people already. More

by mthomas8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
I don't know the persons name who checked me in.
Jul 05, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford and thank you for recommending us as well. We do our best to make sure we clearly communicate and help people find the right options for them and their budget. We are here to be your automotive guide. Thank you again for choosing Gervais Ford.

July 03, 2017

Friendly and Relaxing I looked around at a variety of dealers' inventory. I found Gervais had a bit more variety in colors and styles for F150 than others (at the time of More

by mubaldino
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
John Gervais
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gloria Coffin, Mathew Rosenlund
Jul 05, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford, we are really proud of our Truck selection and being able to offer our diverse community something for everyone. I am so glad we could help you find the right Truck and at the right Price. Thank you again for choosing Gervais Ford and best of luck with your new Truck.

June 29, 2017

Highest quality of service Everyone we encountered was was professional and knowledgeable The staff we encountered were friendly, they all inquired if we needed help or if w More

by Na
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Gloria Coffin, John Toomey, Mathew Rosenlund
Jun 30, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford, we truly have an amazing fun team who genuinely want to get to know our clients. Our goal is to help guide you through the automotive world and help you find the right car for the right price, and to make it a fun no pressure experience. Thank you again for choosing Gervais Ford.

June 29, 2017

An efficient, pleasant experience I received a recall from Ford on the seatbelts in my 2014 Ford Fusion Hybrid. I called for service to fix the problem and the Gervais service desk w More

by PATRICKMCCARTIN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dean Farnum
5.0
This rating includes all reviews, with more weight given to recent reviews.
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 30, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service, We do our best to make sure you stay informed as we work on your car, Lou and Dean are awesome, and glad they were able to get you and your car safely back on the road.

June 28, 2017

Great experience. This purchase was a pleasant change from the dealers I've dealt with in the past. The salesman was Great no pressure and very pleasant to work with. More

by svillineau
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bill Adamson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mathew Rosenlund
Jun 30, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford, it was a pleasure to help you find the right car for you. Billy and Matt make a great team to help you get what you need. Best of luck with your New F-150 and thank you again for choosing Gervais Ford.

June 26, 2017

service review . I was satisfied and will be back. I appreciated the phone quote and heads up to ask if I wanted to proceed with replacing the strut spring. More

by Ccurley1
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
not sure who assisted me at the service desk. (not quick lane). didn't catch his name. I did find it odd that while I stood directly at the desk, and he was at his desk, not on phone.. it took awhile for him to acknowledge my presence., Lisa Mullins
Jun 30, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your Service, We do our best to make sure you stay informed as we work on your car, Lisa is awesome and glad she was able to help Keep you and your car safely on the road.

June 26, 2017

Quick Lane Service Always in and Out fast !!! Lou knows his stuff -- Great guy, very knowledgeable about my F 250 Very pleasant and kind and values my time too. e More

by genaro.paen
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Lou Cummings
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jun 27, 2017 -

Gervais Ford responded

Thank you for choosing Gervais Ford for your service, We do our best to get you and your vehicle back on the road safely. Lou is a fantastic service manager and does a really awesome job of keeping things working for us. Thank you again for choosing Gervais Ford for your service.

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