Gervais Ford

2015 F150 SuperCrew My purchase experience was very good. John Delaney was very helpful with no pressure at all. He answered all of my questions throughout the sale pro My purchase experience was very good. John Delaney was very helpful with no pressure at all. He answered all of my questions throughout the sale process and was very responsive when I had a minor problem with the truck; contacting service and setting up an appointment for me. The service department was very helpful although they didn't have the necessary part in stock on my first visit. When I wen back, they took care of me right away and I was in and out of there very quickly. More

Excellent service Have always had a positive relationship with this dealer. Good customer relations are important to them. Getvais has a good reputation and makes custo Have always had a positive relationship with this dealer. Good customer relations are important to them. Getvais has a good reputation and makes customers feel welcome. More

Free of Complications Day 1 I walked in and said what I wanted. Day 5 I drove home in my new car! I was expecting a long and confusing process, but was blown away by the fr Day 1 I walked in and said what I wanted. Day 5 I drove home in my new car! I was expecting a long and confusing process, but was blown away by the friendly atmosphere and encouragement in asking any questions I had. It was unfortunate that, after I drove away with it, I was charged to pay an additional 5 cents per mile above the previously negotiated price per mile over the set number of milage within the 3-year lease. It was absurd. The only reason I did not cancel everything right then and there is because of the courteous salesman I had assisting me in my purchase, Bill Adamson. More

A Fair Deal Identified what was needed and potential extra work. Unfortunately the extra work had to be done with the accompanying added expense. I feel that I go Identified what was needed and potential extra work. Unfortunately the extra work had to be done with the accompanying added expense. I feel that I got a good explanation and can trust the work that is done here. We cannot always anticipate what a repair may entail or if it is actually needed, so a degree of trust is necessary. Trust is very important. I feel that I can trust Gervais More

As always, great service In ad out in less than an hour for an oil change and tire rotation, they fixed a vibration that showed up over the winter. Very happy with Gervais Sa In ad out in less than an hour for an oil change and tire rotation, they fixed a vibration that showed up over the winter. Very happy with Gervais Sales and Service... More

Nice people to work with. I always feel confident when I bring in my truck for service now. People are courteous and good at what they do. It's nice to have a good maintenance I always feel confident when I bring in my truck for service now. People are courteous and good at what they do. It's nice to have a good maintenance place to go. More

Best Ford Dealership! I recently bought a new car from Gervais in Ayer and it couldn't have been any easier! I worked with John Delaney who was very helpful, professional I recently bought a new car from Gervais in Ayer and it couldn't have been any easier! I worked with John Delaney who was very helpful, professional and a pleasure. No pressure at all, just a dealership that wants their customers to get what they want at a fair price. Would recommend Gervais to anyone looking for a vehicle. More

Quick Lane visit Arrived at 9:20, car was in within 15 minutes and all work complete by 11:30 and it was fairly extensive. Bill less than $150 for everything. Arrived at 9:20, car was in within 15 minutes and all work complete by 11:30 and it was fairly extensive. Bill less than $150 for everything. More

Fair Dealer I did my research, found the car I wanted and the best deal I found online was at Gervais. Ford in Ayer. I made an appointment with Ryan and went in w I did my research, found the car I wanted and the best deal I found online was at Gervais. Ford in Ayer. I made an appointment with Ryan and went in with my trade to be evaluated. by John I believe For the first time in my history of dealing with car dealerships I got a valuation that was right in the middle of the range I had found from my research, I made an offer on the car I had test driven and shortly after meeting with their finance guy Matt, who presented me with a myriad of well-explained options I had a deal all inked, agreed, and signed.A short time after that , all the Insurance and RMV stuff had been handled, and a new inspection sticker was on my newly acquired vehicle and I was driving it home. All in all I felt respectfully and fairly treated, kept well honestly informed along the way. Highly recommend this dealership base on my personal experience. More

Lou - Outstanding Service Manager I brought my "new/used" Ford Explorer in for an oil change and mentioned to Lou that I heard a vibration in the rear. He said he heard a vibration - I brought my "new/used" Ford Explorer in for an oil change and mentioned to Lou that I heard a vibration in the rear. He said he heard a vibration - possibly coming from the muffler - and recommended that I schedule an appointment to have it checked. More