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265 Reviews of Gervais Ford - Service Center
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October 01, 2019
COULD NOT BE BETTER THIS DEALER IS OVER THE TOP ALLWAYS GREAT SERVICE ALWAYS DONE ON TIME CALLS TO BE SURE I AM HAPPY GIVES ME CUPCAKES FOR MY BIRTHDAY SOMETIMES AND MY S THIS DEALER IS OVER THE TOP ALLWAYS GREAT SERVICE ALWAYS DONE ON TIME CALLS TO BE SURE I AM HAPPY GIVES ME CUPCAKES FOR MY BIRTHDAY SOMETIMES AND MY SALES REP MR ADAMSON ALLWAYS CHECKS TO BE SURE I AM PLEASED THEY ARE THE BEST More
by PHIL21
Employees Worked With
Other Employees :
Tracy Rust, Kevin McNamara
September 29, 2019
Extended Warranty. Well, at only 30K on my 2013 Explorer Sport, the PTU seems to be leaking. I have a Premium extended warrantee that I got from Gervais which approved Well, at only 30K on my 2013 Explorer Sport, the PTU seems to be leaking. I have a Premium extended warrantee that I got from Gervais which approved the repair at no cost to me. Part is on order and when it comes in--we do the fix.. I encourage everyone that plans to keep a vehicle past the original warrantee to get an extended warrantee as some repairs can cost you big bucks otherwise. I buy vehicles, drive them off the lot, keep them for 15--20 years (until they are worn out) then have the junkyard come over and take them away.. I still have 31K and/or 4 years left on my warrantee. More
by CFLOYD720
September 25, 2019
Quick Lane Service Lou and his team always take very good care of me !!! he knows what he is doing and what the job takes to do !!!! He is always truthful on the tim Lou and his team always take very good care of me !!! he knows what he is doing and what the job takes to do !!!! He is always truthful on the time and the cost !!! Great team he at Quick Lane !!!! always a pleasure !!!! More
by genaro.paen
Employees Worked With
September 19, 2019
repair jib Quick repair work without an appointment.. Service department kept me updated and informed of repairs. Pleasant service personnel. Very happy with s Quick repair work without an appointment.. Service department kept me updated and informed of repairs. Pleasant service personnel. Very happy with service received @Gervais Ford. More
by cjc
September 05, 2019
Nice place to buy a vehicle Nice place to buy a vehicle. Over the top when it comes to selling. Exceptional pressure free atmosphere. Service not so much. Kinda Meh. Needs improv Nice place to buy a vehicle. Over the top when it comes to selling. Exceptional pressure free atmosphere. Service not so much. Kinda Meh. Needs improvement. More
by Brian
August 29, 2019
Speedy and pleasant. Brought my moms Focus in for a recall and oil change. Very nice people and the work was done in short order. I will go back again for future needs. Brought my moms Focus in for a recall and oil change. Very nice people and the work was done in short order. I will go back again for future needs. More
by paul
August 19, 2019
Oil Change and Electrical Troubleshooting You can always trust your oil change to be done by expert technicians and at a very competitive price. Why trust your car to the oil change "parlors"? You can always trust your oil change to be done by expert technicians and at a very competitive price. Why trust your car to the oil change "parlors"? Tire rotation is part of "The Works" package and is a valuable extra. They troubleshooted an inoperative headlight and replaced the headlight socket that was the cause of the malfunction at a small, very reasonable service and parts charge. Very refreshing after I was soaked at another (not Ford) dealer for $60 to replace an ordinary tail light bulb. More
by Ford Owner
Employees Worked With
August 12, 2019
Excellent customer service ! The wait times are good and the rewards program is great. I would recommend Gervais for sales and service, Thanks The wait times are good and the The wait times are good and the rewards program is great. I would recommend Gervais for sales and service, Thanks The wait times are good and the rewards program is great. I would recommend Gervais for sales and service, Thanks More
by FORRESTLMF
Employees Worked With
August 11, 2019
Didn't get what I asked for and they blamed me for it. Asked for an oil change and a tire rotation. Just got an oil change. Service claimed, 'I didn't ask for tire rotation.' Then i said isn't it recomm Asked for an oil change and a tire rotation. Just got an oil change. Service claimed, 'I didn't ask for tire rotation.' Then i said isn't it recommended to rotate tires with oil changes anyway? He said,' we only do what our customers ask for'. I want my car serviced by someone who takes an interest in my car to ensure it is maintained properly. I'm not the expert. I expect my dealer to be. I will be going elsewhere for service and my next purchase. More
by sdandini
Employees Worked With
August 06, 2019
Mike SAVED the (Scary) Day for me! We were 5 hrs from home and 3 hrs from our destination when the icon for "Service Engine Soon" light came on! We learned we were about 15 minutes fro We were 5 hrs from home and 3 hrs from our destination when the icon for "Service Engine Soon" light came on! We learned we were about 15 minutes from Gervais Ford in Ayer, MA. When I called, Mike, in the Service Department encouraged us to come on in, and he'd take care of us. That he did! He immediately put the instrument on my 2014 Fusion, determined the problem, solved the problem, and sent us on our SAFE way to our destination. It had been a scary situation for me, not knowing if I should even drive w/that iron illuminated! Mike (Gould) was professional, knew his business, and very calming! I commended Mike to Dean, the Service Manager, and we were so very appreciative of how well we were treated! In NO time, we were safely on our way. Exceptional Service!! THANK YOU VERY MUCH! marsha/dick More
by keukabin
Employees Worked With
