Giant Recreation World RV of Palm Bay

2007 Fleetwood Westlake Tent Trailer I visited this dealership in September 2016 and purchased a popup tent trailer. The staff were very friendly and the camper was in good shape. Ther I visited this dealership in September 2016 and purchased a popup tent trailer. The staff were very friendly and the camper was in good shape. There were 3 issues that were to be addressed before I took delivery, tire replacement, awning repair, and A/C installation. One hour before the scheduled delivery time which was to occur a few day later I called to confirm pickup. At that time I was told the awning repair had not been performed but could be accomplished after delivery. When I arrived at the dealership to take delivery the A/C had been installed but instead of using the wiring circuit installed at the factory for an A/C an additional new hole was drilled in the side of the camper top and a bulkhead power connector installed. This configuration requires 2 power cables to be connected at the campsite in order to provide all power to the camper. This is inconvenient and total unnecessary if the installation had been done correctly. The tires were replaced but with the wrong load range. The correct load range was identified before the tires were ordered but the mistake still happened. A new problem was identified with the toilet operation which, according to the checkoff delivery list, had been inspected and verified as operational. Delivery was rescheduled to occur 3 days later in order to reorder the tires, repair the awning and order a part for the toilet. To my surprise the salesman asked that I complete the paperwork and make final payment before taking delivery of the camper. This did not happen. When I arrived for the second delivery a few days later I discovered the awning could not be repaired and a new awning had been installed which was fantastic. I was very grateful for that. The tires had been reordered and installed but again the same wrong load range. I had called the day before delivery again and asked that the tire load range be verified and I was assured the same mistake would not be made twice, but that is exactly what happened. I took delivery with the understanding I would take the camper to a local tire shop and have the correct tires installed and the dealership would pick up the bill. That did take place within the next few days with no issue. The toilet part came in within 10 days however, it was the wrong part. I have since ordered the part myself at my cost. Within a week we had the first big rain storm and the roof where the A/C was installed leaked badly. The A/C unit was installed over the old center trim strip instead of a flat surface causing the leak. I notified the dealership of this situation and they offer no form of resolution. I intend on correcting the A/C installation issue myself. The dealership did go over the camper and check all systems for proper operation. That is a big plus. The LP tank was filled and the battery was replaced. The improper A/C installation (wiring and leaks) and the inability to obtain the correct tires is hard to understand. Ordering the wrong toilet part for the Thetford toilet and they are a Thetford dealer is just another sore point. If it were not for these glaring issues this purchase would have been very pleasant. If there were just one major issue that could possible be overlooked. But unfortunately that was not the case for my experience. More

Always ready to get the parts that we need, or to assist us. Very friendly people, usually deal with the parts department. Always ready to help us find the parts that we need, or able to get them. Very nice plac Very friendly people, usually deal with the parts department. Always ready to help us find the parts that we need, or able to get them. Very nice place to view all kind of Trailers, Toyhaulers, and Class A Coaches. Thank you for your help! Great job! More

Fun, and exciting experience. Fast, Friendly, Courteous, most of all Professional. I was never rushed, or pushed to buy more than I needed, or rushed to make a decision. The RV I b Fast, Friendly, Courteous, most of all Professional. I was never rushed, or pushed to buy more than I needed, or rushed to make a decision. The RV I bought was ready when they said it would be. More

Couldn't be better. I can't imagine a better experience purchasing our new Travel Trailer. The sales staff were beyond helpful and if we came up with a question they did I can't imagine a better experience purchasing our new Travel Trailer. The sales staff were beyond helpful and if we came up with a question they didn't know the answer to, they found the answer for us. One thing we really liked was they were not 'pushy'. We were reminded by Dave and Dewayne that this would be a purchase that we would literally be living with so make sure to ask all the questions we could. As far as service is concerned, what service we needed so far was awesome. Like I said before, I can't imagine a better place to do business with. I said they weren't pushy; that didn't mean they didn't follow up. We have had several mailings and a couple phone calls to ask if we were happy or if we needed anything. These were in no way pushy. It is as though they really cared that we had a good experience. I have only two regrets with my dealings with Giant Recreation World, 1) I won't be seeing them as much as while shopping for our travel trailer 2) there are only 5 stars to rate my satisfaction, they needed more. More

Just looking We came to Giant Recreation World to look and compare Travel Trailers from other dealers. We thought we had an idea about TT's until we met Jim Temple We came to Giant Recreation World to look and compare Travel Trailers from other dealers. We thought we had an idea about TT's until we met Jim Templeton. Jim was not only personable but he was knowledgeable. He showed us different units and explained the reason for different features and options and the real education came when he described the construction and materials used in the units. Once Jim answered our questions and continued to point out the quality of the name brand "Coachmen by Forest River" we decided to purchase a unit. Jim went so far as to bring a unit from another of their dealers GRW, with the features we wanted. This was impressive and another reason for us to purchase here. To each of the other employees we had contact with, Jim Turner, Skip Davis,David Atkins, Chad Celvenger, we say THANK YOU. More

Awesome....Again We are repeat customers of GRW and have dealt with Ormond and Melborne divisions and they were both great. We had no pressure, and chose the camper we We are repeat customers of GRW and have dealt with Ormond and Melborne divisions and they were both great. We had no pressure, and chose the camper we wanted. Our trade in was fair and honest. Dewayne and Jimmy did a great job from start to finish. They are true professionals. Thank you all for a great experience! Sincerely, Dave and Louise Johnson More

Happy Camper We had a great experience at GRW Melbourne. Believe we had a good and reasonable trade and purchase price for all concerned. Jimmy is the most profess We had a great experience at GRW Melbourne. Believe we had a good and reasonable trade and purchase price for all concerned. Jimmy is the most professional delivery and walk thru person you could ask for. Wealth of knowledge. More

Happy Customers We had a great experience at GRW Melbourne. We were able to get a good deal on our trade in and were able to find exactly what we were looking for at We had a great experience at GRW Melbourne. We were able to get a good deal on our trade in and were able to find exactly what we were looking for at a great price. The entire process was hassle free. Ed Marusa and Brian Frein in Sales and Skip Davis in the finance department were extremely patient and helpful. Our trailer was ready to go on time as promised. Jimmy Turner did a great job on our walk through, explaining everything thoroughly. We look forward to doing business with GRW Melbourne in the future. More

Nice to do business with them. Buying our travel trailer was made pleasurable, hassle free, and no stress, and fun by the guys at Giant Recreation World of Melbourne, I will defiant Buying our travel trailer was made pleasurable, hassle free, and no stress, and fun by the guys at Giant Recreation World of Melbourne, I will defiantly recommend them to my friends. Thank you Ed, Jimmy and Skip, for you kindness and professionalism. More

Very Professional sales and service staff We had a great experience in Melbourne and Winter Garden stores. Very friendly and not pushy at all ( a big plus in our book) We saw a Forest River at We had a great experience in Melbourne and Winter Garden stores. Very friendly and not pushy at all ( a big plus in our book) We saw a Forest River at the Palm Bay RV show and scouted out a couple of different models. Although the Trailer we wanted was already sold Jim Templeton found one at another locations and shipped it to Melbourne at no charge. The price worked out great and it was delivered on time for us to go camping. Will definitely come back here for our next up grade. Great work from the whole crew. Kudos More