Girard Ford

My wife and I came to buy a used Ford Edge. Scott was awesome. He made us feel very comfortable through the whole process and really did make the transaction go through smoothly. Car buying experiences a awesome. He made us feel very comfortable through the whole process and really did make the transaction go through smoothly. Car buying experiences are usually painful and full of haggling, but this one was very easy and painless. Thanks so much! More

evryone was very friendly and the process was very smoth thanks to all. they listen to me and understood my budget and did the best to find me car thats fit my budjet even though i think the price was littl thanks to all. they listen to me and understood my budget and did the best to find me car thats fit my budjet even though i think the price was little to high. More

Very helpful after losing our previous vehicle in providing the one we were interested in buying instead of the rental vehicle provided by the insurance company. providing the one we were interested in buying instead of the rental vehicle provided by the insurance company. More

The service was great. The service department was in touch with me and when it took longer to do the repair they provided me with a loner car. I was very satisfied with the service. touch with me and when it took longer to do the repair they provided me with a loner car. I was very satisfied with the service. More

My old Ranger truck (1994) had not been run for 6 months and as a result it had front break and engine issues. Both problems were fixed and because the truck only has 80k miles it is good to go. The Girar and as a result it had front break and engine issues. Both problems were fixed and because the truck only has 80k miles it is good to go. The Girard people kept me informed on the work status and were easy to interface with. I like the way they keep all the history in their computer files. I am not happy with the shop material charge they add to the bill ($15),but it seems to be a common pratice. More

The auto bodyshop manager did all she could to repair and return my car. But the repair took longer than we had planned for costing me and my business valuable time. My rear facing sensors, relaced by the sh return my car. But the repair took longer than we had planned for costing me and my business valuable time. My rear facing sensors, relaced by the shop do not work properly, but I cannot trust the time I may need. Again not the managers fault. I also asked for my car to be detailed BY THE DEALRESHIP before I returned and I was told they had the time to do it. Gave me a price which I agreed to. It was my first request to do this in 48 years. They did not have the time to do what I asked. I was told that my car would be kept inside the shop every night, when I went to pick the car up 10 minutes before they opened, the car was outside, covered in bird crap. I am truley aware that it is very frustrating to attempt to manage when your support system fails. The dealship and the bodyshop are located together but coordinate poorly. If Allstate Insurance did not suggest this place I would not have considered bringing my Cadillac to a Ford dealership. Ironically enough, the bodyshop manager should be given more athority to take over the entire operation. She is business savy and on-the-ball. More

i want to thank Al Fisher and all the staff who worked so hard to get me the deal on my new truck they went over and above the expectation to do everything they could to work with the banks to get me the dea hard to get me the deal on my new truck they went over and above the expectation to do everything they could to work with the banks to get me the deal i wanted. so a special thanks goes out to Al and the whole staff at Girard Ford in Norwich Ct for all they did and i will be coming back to see Al for my future cars Thanks again More

Darren in service desk was rude snotty not helpfull at all. Everyone else was polite helpfull willing togo the extra mile,this is one reason I would go elsewhere for any service work. The sales team is se all. Everyone else was polite helpfull willing togo the extra mile,this is one reason I would go elsewhere for any service work. The sales team is second to none. More

The only reason, my ratings were not lower was because of the excellent service from their sales consultants. Joseph, Carl & Brandon were the most wonderful people I have every dealt with in buying a car. Th the excellent service from their sales consultants. Joseph, Carl & Brandon were the most wonderful people I have every dealt with in buying a car. Then enters Keith & George the finance guy and manager.They are the most rude,obnoxious, deceitful people I have ever encountered. I was going to make Girard Ford my new plac to purchase cars until I had to deal with them regarding VIN ETCH Service (Optional) Make sure you know they are sliding that in your paperwork, and don't discuss it like they do when they ask if you want GAP insurance or an extended warrenty. Then when you call and Chris on the phone syas you can get it refunded, but Keith and George ridicule you and George taps on the sigature place, like you signed it you pay for it. That man should be fired for the way he treats people. I think Joe and Carl & Brandon should look for another bos they are way TO GOOD TO BE WORKING THERE. More

I was very happy with the service I received from start to finish. My sister and her husband used this dealership in August to purchase thier car and were completely satisfied as well. I will definitely t to finish. My sister and her husband used this dealership in August to purchase thier car and were completely satisfied as well. I will definitely talk up both the dealership and Miguel with friends, family and anyone I know that is interested in purchasing a vehicle. More