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Glen Toyota

Fair Lawn, NJ

Overview
Employees
Reviews
Vehicles
4.6
4,133 Reviews
Glen Toyota is a family owned and family run business. Here ~ the dealer is in!! Everyday. Our reputation for customer service before, during and after the sale is important to us, and we value your opinion. Thank you for coming to DealerRater and reviewing our page. If you came here to leave a review, THANK YOU. If you came here to check our reviews, THANK YOU also. We understand the value of our customer's opinion and we are determinded to make our reputation, one of the best in the country. If you have questions, please feel free to reach out to one of our store managers for assistance.
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23-07 Maple Ave

Fair Lawn, NJ

07410

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Showing 4,133 reviews

September 11, 2020

I was ok with the service! Not happy picking up my car and it smelled like gas in the whole inside ! Brand new car ! Not happy More

by dgoree
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Ryan Christensen
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September 11, 2020

Bruce is always on top of things Notifying me on status Bruce is always on top of things Notifying me on status of the car And what needs to be done Very easy to talk to, and accommodating. As a custo More

by ANAMORNO
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 10, 2020

The salesman Jonny Cruz was very helpful. At the end I was charged for 1 payment for the car and I was told that the first payment will be in 30 days. More

by GIOVANNI.GASCOT
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Michael Finn
4.0
This rating includes all reviews, with more weight given to recent reviews.
Genaro Rosario
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jonathan Handelsman, Ryan Christensen, Johnny Cruz
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Sep 14, 2020 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

September 10, 2020

You have a good team work and always Bruce Rosales give us the best, he is an honest and kind guy. We are confident about Glen Toyota Service More

by Lidia Meiggs
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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September 10, 2020

Excellent sales team! Niel and Mike were very helpful, informative and friendly. Also, this dealership prides itself on selling high quality vehicles and their prices are reasonable. More

by Sil
Recommend Dealer
Yes
Employees Worked With
Michael Finn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neil Dimaso
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September 08, 2020

John Doyle #1 sales person.Co operative knowledgeable John Doyle #1 sales person. Co operative knowledgeable efficient👏🏼👏🏼👏🏼 Pleasant personality We needed little more breakin the price.this was o More

by THEBRIDGENEWS
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
John Doyle
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Sep 14, 2020 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

September 07, 2020

I was very happy with my experience at Glen Toyota. My sales representative was very helpful and knowledgeable. The location was clean, the employees all wore masks, and hand sanitizer was available. More

by PAUL
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bob Baran
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jayson Mota-Herrera
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Sep 14, 2020 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

September 06, 2020

Arduous experience. Took 5+ hours. Kept changing price, adding charges. Had to agree to service plan just to get out. 8th car, worst dealer ever. More

by Dissatisfied
Recommend Dealer
No
Employees Worked With
Michael Finn
1.0
This rating includes all reviews, with more weight given to recent reviews.
Bob Baran
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 15, 2020 -

Glen Toyota responded

Hi, Thanks for your feedback. However I can not pull information based on the username used here to ascertain what transpired. Our records show that its is not plausible that both Bob Baran and Mike Finn were involved in the same transaction. .I understand you had a negative experience with the dealership and we would like to work to correct that., but even if we can not, I would appreciate it if you removed the tags for the mentioned employees so they are not impacted. When an employee is tagged in a negative review or reviews for situations they were not involved in it has a major impact on their ability to build trust with new customers, even when they move on to other dealerships or other careers. You can simply reply to this message to acknowledge the change, you can log into your DealerRater account and make the edit yourself, or you can contact DealerRater directly with the request by emailing help@dealerrater.com. Thanks for your time. Rob D GM

September 04, 2020

All went well as expected.the workers were friendly and efficient. They ordered a new steering wheel as the one in my car is defective More

by CAROLKLING
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Richard Jennings
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Sep 07, 2020 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

September 04, 2020

Friendly and helpful Service staff.Very clean service drive. I was greeted promptly. My car was ready when promised and they washed it Highly recommend. More

by RSACHER7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 14, 2020 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

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