Glen Toyota

Excellent Service again ! Keeping Betsy running well ! Betsy is the name I affectionately call my 2005 Tacoma. I love this car ! Took her in for service this week and found that there was a brake pedal Betsy is the name I affectionately call my 2005 Tacoma. I love this car ! Took her in for service this week and found that there was a brake pedal assembly problem. Once again the service folks (this time Bill (service advisor) and Jason (service manager) worked with me. Jason and Bill know Betsy well since I talk about her all the time when I'm in for service for my wife or son's Toyota vehicles. They know how much this truck means to me and they treat her and I with respect. Jason came right over to the truck when it pulled in and took her personally to the technician to work on her. This is the kind of personal service I'm talking about, and I really like. When Bill was filling out the paperwork for me, he explained that they had to order the part and it would be a few days. He had a loaner car ready for me before I asked, and I really appreciate his excellent customer service and attention to detail for this service visit. I must say that excellent service like this goes a long way in keeping customers coming back to Glen Toyota. Not only for service, but for when I need to buy another cat, which probably will be this summer for me. Thank to Glen Toyota Service for everything. Keep up the great work ! More

Great. Period. Went into the dealership with an idea to purchase a very specific Toyota Tundra. Rich was the first one to greet me and my family at the door. Rich wa Went into the dealership with an idea to purchase a very specific Toyota Tundra. Rich was the first one to greet me and my family at the door. Rich was very pleasant to work with and very straight to the point. He is a very knowledgeable employee. Answered all of our questions honestly and to the point. We were able to work out a very good deal. Left very satisfied that day (and with the car of my choice). Strongly recommend this specific dealership and Rich as a sales associate to anybody who is looking to buy a Toyota. Will be definitely coming back in the future, if the need will arise. More

Repeat customer This dealership was very professional. Tom D help me take care of all of my needs and remembered me as a repeat customer from over three years ago and This dealership was very professional. Tom D help me take care of all of my needs and remembered me as a repeat customer from over three years ago and provided an overall great experience. More

Loving toyota helpful staff I have slwsys loved all my Toyota’s but more thdn that is the staff and service Cory and shenia were great very patient to explain details at 82 the t I have slwsys loved all my Toyota’s but more thdn that is the staff and service Cory and shenia were great very patient to explain details at 82 the technology can be a lot to learn but they did not mind to respeat them they were very courteous and respectful Also the manager gentro. ? I love Nicole very much in the service. Fir many years. I have been to many toyota dealers in Bergen county. This is my 7 Th toyota. ( my 2nd lease one) Glen is my favorite of all the dealerships fir sure. Your new service facility is awesome thank you Sylvia sands RNMS More

Mini van was sold at a decent price. Darius was very helpful Good service provided by Darius and Mike. Helpful and worked with us to find the vehicle that accommodates our family. Thank you or your service! Good service provided by Darius and Mike. Helpful and worked with us to find the vehicle that accommodates our family. Thank you or your service! More

Purchasing a new car As a consumer, first do your homework. Decide what is very important to you. Secondly, when chosing a sales rep, feel comfortable with he/she. Make su As a consumer, first do your homework. Decide what is very important to you. Secondly, when chosing a sales rep, feel comfortable with he/she. Make sure the rep understands your criteria. More

Great 5 star service Great service department. Appointment on time. Staff is friendly and professional. Everyone we have dealt with at this location is great. That is why Great service department. Appointment on time. Staff is friendly and professional. Everyone we have dealt with at this location is great. That is why we switched from another dealer to Glen Toyota. Sales, service and finance are 5 star. More

Professional and Friendly My salesperson, Johnny was great. He wasn’t pushy and took the time to explain everything. There were no hidden fees and he was upfront about all cost My salesperson, Johnny was great. He wasn’t pushy and took the time to explain everything. There were no hidden fees and he was upfront about all costs. More

First service I was pleasantly surprised by the friendliness of the service mgr. Also the waiting area was clean, well stocked, and comfortable. The service took le I was pleasantly surprised by the friendliness of the service mgr. Also the waiting area was clean, well stocked, and comfortable. The service took less time than anticipated and my car came back CLEAN! Not much more I could ask for. More

Great Service, Longer Wait Than Promised, Unsolvable Problem I have to start by saying that the service I received was excellent. Staff was attentive and explained my car's issues clearly. On the downside, I w I have to start by saying that the service I received was excellent. Staff was attentive and explained my car's issues clearly. On the downside, I was told via telephone that everything would take approximately a half hour. It took an hour and a half. The time was not a big deal, but I'd have preferred to have a more realistic time estimate. My biggest area of disappointment honestly reflects on my vehicle, not on the service center. I brought my car in twice for the same problem, which could not be solved. This was not the fault of the dealership, but it is nonetheless, an ongoing problem with my Toyota vehicle that makes me question whether my next car will be a Toyota (after having owned 4). So in short, the service was excellent, but I feel that to write an honest review I do have to express my frustration with the lack of resolution to a problem, even though the problem has far more to do with the vehicle design than with the service. More