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Glen Toyota - Service Center

Fair Lawn, NJ

4.5
2,780 Reviews

2,780 Reviews of Glen Toyota - Service Center

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April 07, 2021

Always a pleasant experience at this dealership for service. Staff is friendly and knowledgeable. Never pushy. Service appointments are usually quick and staff keeps you updated along the way More

by Lw250
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Handelsman, Nick Lahr
Jun 22, 2021 -

Glen Toyota responded

Thank you so much for the great feedback. We look forward to seeing you in the future! Rob D GM

April 07, 2021

For the second time in a row, you guys do not fill my windshield washer fluid during an oil change. I had to buy the fluid and do it myself. More

by shai.attas1
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
William Hughes
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 04, 2021 -

Glen Toyota responded

Hi I am unable pull your information based on the username here. Please contact Jay Forkins at jforkins@glentoyota.com so we can rectify the situation. Thanks Rob D GM

April 07, 2021

Nice customer service, the atmosphere was nice and clean .Answer questions, and was able to deliver in a timely manner. Over all great service. Thank you! More

by karenjames329 w
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jason Forkins
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : I think I have the right person. Not sure.
April 05, 2021

I visit dealer for Oil Change . But Your agent did not give me any suggestion to take care future maintenance like tyre rotation , brake ,oils , any leakages , no detail inspection report made to run t More

by Gurvinder Khaneja
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Other Employees : Ryan Christensen
April 05, 2021

I always bring my car to Glen for service. The work is always done right and cheaper then I could do it myself. Best dealer I believe. More

by so27288
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Apr 07, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

April 03, 2021

Had an appointment to check why my check engine light was on, wait was long but Richard was very communicative especially since I was there with my young child. We’ve recently had awful experiences at Toyot More

by KA
Recommend Dealer
Yes
Employees Worked With
Richard Jennings
Apr 24, 2021 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

April 02, 2021

The Service department is always friendly and do quality work within reasonable time. I enjoyed talking with Jay. He and Freddy gave me VIP treatment! More

by KDILOREN
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Freddy - 5 Star
Apr 27, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

April 01, 2021

Service department excellent, although they always “find something else to fix” whenever I bring my car in. Sales department could be MYCH better/ nicer/ informed about the different Toyota models More

by HELVANDENBE
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
May 19, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

April 01, 2021

Pretty ok always take care of issue with timely fashion. Can't complain well maybe about total price 🤠 but do quality work an no follow up issues More

by sandersw100
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Richard Jennings
May 12, 2021 -

Glen Toyota responded

Thanks so much for the positive feedback! Glen Toyota certainly appreciates your business! Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

April 01, 2021

I’ve only dealt with service dpt. They are knowledgeable and don’t try to upsell unnecessary work. Appointments are easily set and work done in the timely manner. No complaints. More

by gooner
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Bruce Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Jason
Apr 07, 2021 -

Glen Toyota responded

Thank you! We are humbled by your awesome feedback and appreciate your business. Our staff is pushing to provide a positive and safe experience for all of our customers during these hard times. We look forward to seeing you in the future! Stay safe! Rob D GM

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