Goodson Acura of Dallas

I have been an Acura fan for a long time, but this was my first Acura purchase. We live in Tyler, so a lot of contact with Goodson was done by phone, text and email. From the initial dealership contact to ha first Acura purchase. We live in Tyler, so a lot of contact with Goodson was done by phone, text and email. From the initial dealership contact to handing the keys over to our new car, my wife and I could not have been more pleased with the purchase experience. Mikala made first contact with me and texted pictures of the model in which we were interested. I had some questions about differences between FWD and AWD , so Mikala referred me to Ashleigh Rawson. She answered all of my questions by phone, text and email. We then got serious about purchase and filled out the online credit app. Wade West contacted me by phone and email to confirm the dealership had received the app and to tell me we qualified for Acura special financing. Then Ashleigh really went to work. She secured the color combination we wanted from another dealership and went there herself to get it. She kept me completely appraised of each step along the way including a rough estimate of our trade value. I cannot say enough about Ashleigh's hard work. She really helped us immensely from beginning to end. Once we got to the dealership, Mikala introduced us to the dealership and then to Ashleigh. We test drove the 2014 Graphite Luster MDX and were sold! The purchase process in Finance with Paul Roberts went very smoothly and low key-no pressure-and the vehicle was ours. A note about integrity here. I used AAA buying service to price the vehicle which was very good. This price only pertains to vehicles in stock and since Goodson had to find a vehicle from another dealership, there was no obligation or requirement to honor it. However, they did just that. I really feel like we got a good deal on great vehicle from a premier dealership. Now we get to enjoy the advantages of being an Acura owner! Thank you Goodson! More

I went here to test drive and purchase a 2012 Acura. Found a car I liked and entered into negotiations. Allen was very friendly and nice to work with. We negotiated on a price and landed on a deal. T Found a car I liked and entered into negotiations. Allen was very friendly and nice to work with. We negotiated on a price and landed on a deal. This part took a while. He went back and forth with his boss, he even came out twice to confirm with what was written on the sheet. We also had an issue, even though the car was labeled as "Certified Preowned" on the website and on the carfax, they had not done the certification and then tried to upsell me to get it. They car was going to need new brakes as well to meet the standard. This is very deceptive! I was then handed off to financing. The finance guy tried to sell me on financing. I already had this pre-arranged so I declined. After that, he confirmed the pricing with me without showing me any documents and all of the sudden it was $2000 higher than we agreed with the Sales Rep and Manager. He then went to get the sales manager. He came in and told me he did the math wrong, he thought that the price he was now claiming he offered, $26000 sale minus $8000 trade in he miscalculated as at a $16000 differential and just now realized it was $18000. I feel like after they realized I was not buying any part upgrades, required them to follow through on their advertised "Certrified pre-owned" title, and didnt finance with them, they changed their mind and decided to deny me the deal. Mind you, this process wasted 3 hours of my time they could have saved me by being up front and honest. More

Customer service here is great and they get you at the payment for exactly what they tell you they are and is they are not able to they will provide and honest answer as to why they cannot. I was able to payment for exactly what they tell you they are and is they are not able to they will provide and honest answer as to why they cannot. I was able to find out what I was approved for and how much my payments would be. They put me in a wonder car at car payments that are very resonable. Other dealerships kept giving me different prices and not telling me why are anything. They where wonderful and truthful and process was very fast. I was in and out withing 30 minutes. Purchase was a 2012 Acura TL. More

Bought a new 2014 Acura RDX AWD with the technology package. Car runs very good. David Rivera was a very nice guy and very helpful. I am very thankful for all the help he gave. package. Car runs very good. David Rivera was a very nice guy and very helpful. I am very thankful for all the help he gave. More

David was very friendly from the time I arrived at the dealership. Had the car I had asked about waiting for me to jump in and test drive. Even took extra time after the sale to show me how to work and se dealership. Had the car I had asked about waiting for me to jump in and test drive. Even took extra time after the sale to show me how to work and set-up some of the features. A very good experience. More

We came in from out of town and David had everything prepared for us when we arrived. He was truly amazing and worked so hard! prepared for us when we arrived. He was truly amazing and worked so hard! More

After a long hiatus of not having a new vehicle and an informative conversation with a friend who gave rave reviews about Acura, I checked it out.. I was greeted very quickly outside by David Rivera while informative conversation with a friend who gave rave reviews about Acura, I checked it out.. I was greeted very quickly outside by David Rivera while I was scoping out the cars in the lot. I wanted to change from a SUV to a 4 door sedan. David was extremely knowledgeable about the products and features of all the cars I asked about. I gave him my parameters of what was important to me in a car, budget, timeframe and he was very patient and not overbearing with me. We test drove an ILX and it was great. I was limited on my time and told David I had to leave but would be back later in the afternoon and he was cool with that. I returned later that afternoon to see if the numbers would work out, both with and without my trade in. We negotiated the price on a lease without the game playing that typically happens when purchasing cars, and got the ball rolling. Was then turned over to Chris in Finance while they prepped my car to drive home. Chris was also great in explaining the programs and paperwork- a real professional. I then came back two days later so that David could go over the features, controls (mostly the Bluetooth) as I couldn't stay the day I purchased the car. Again, spending almost an hour with me to answer the my questions developed after driving the car for two days. I can't say enough about the great experience I had at Goodson Acura and will recommend them to my friends and contacts. As an owner of my business, I appreciate the businesses that go above and beyond with customer service and exceed my expectations. More

Went to this dealership to purchase a used vehicle. Was met with a very friendly staff. Was able to negotiate a good deal and received a better financing option than what I was already preapproved for. met with a very friendly staff. Was able to negotiate a good deal and received a better financing option than what I was already preapproved for. More

This is the 2nd car we've bought from Goodson in less than a year and once again it was a very positive experience. We pretty much knew what we wanted when we came in, but David helped us evaluate the d than a year and once again it was a very positive experience. We pretty much knew what we wanted when we came in, but David helped us evaluate the different options to meet our needs. No pressure sales approach and outstanding service are what made this a great car buying experience. More