Goodson Acura of Dallas - Service Center

They are friendly they keep me posted as to what’s going on with my car they will answer all my questions that I ask with no hesitation. on with my car they will answer all my questions that I ask with no hesitation. More

Eric is my service guy! Always friendly, finds repairs that can be covered by warranty, and returns the car in better (and cleaner!!) condition. Always friendly, finds repairs that can be covered by warranty, and returns the car in better (and cleaner!!) condition. More

Always a pleasant experience. Advisors always take the time to explain in details work done, work that might need to be addressed on next visit. Advisors always take the time to explain in details work done, work that might need to be addressed on next visit. More

Excellent service no complaint 10 plus years of owning Acura’s. Car is checked thoroughly to uncover issues. Acura’s. Car is checked thoroughly to uncover issues. More

I always get great service from the dealership. Brent is very helpful. It is a good experience. Brent is very helpful. It is a good experience. More

Used to receive a good service but not anymore. I bought 2 MDX SUV’s from this dealership and the delivery experience on both were not that good. Both had some paint issues and the service advisor I bought 2 MDX SUV’s from this dealership and the delivery experience on both were not that good. Both had some paint issues and the service advisor Khang is so great and helped me with those issues both the times. But my recent experience with Bobby was not so good. I have issues with my 2023 MDX Type S, 1) making high pitch whining sound above 45mph speed which is making the driving experience so irritating and uncomfortable. Bobby refused to diagnose the issue, by just test driving another car in his lot which is making same sound but not as loud as mine. Basic diagnosis was also not performed. And the GM simply said we are the middle man and could not do anything without even attempting to diagnose the issue. 2) leather on the seats are having issues. Wrinkles in multiple places where a person do not sit. I was taking a look at the pictures that were shared by the sales person prior to car delivery and I could see the wrinkles and piping not being straight. Again, Bobby simply turned me away saying those are normal. On a 75k car with just 4k miles, have wrinkles on the side thigh bolster where my log does not touch. He didn’t even try to think practically before making a statement that it is normal. Bad experiences both times. I would not recommend this dealership to any of my friends and in my community either because they are not putting minimum effort to try and diagnose the issue. Khang is a great service advisor but Bobby the service manager is simply not. More

Goodson Acura has never disappointed me when I’ve used them for service for my car. They are professional and courteous . Bret is an excellent Service Advisor. them for service for my car. They are professional and courteous . Bret is an excellent Service Advisor. More

Clean, concise, courteous and timely. Very pleased with the service. No issues and washed my car. Very pleased with the service. No issues and washed my car. More

Thank you for always taking great care of me and my RDX! !! Eric Johnson is such a pleasure to work with during the repair process!!! !! Eric Johnson is such a pleasure to work with during the repair process!!! More

I am writing to thank you for the quality of service provided by your Acura Service Department. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability provided by your Acura Service Department. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability you have demonstrated and the way you conduct business as a whole. More