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Goodson Acura of Dallas - Service Center

Dallas, TX

4.9
986 Reviews

986 Reviews of Goodson Acura of Dallas - Service Center

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March 30, 2023

Used to receive a good service but not anymore. I bought 2 MDX SUV’s from this dealership and the delivery experience on both were not that good. Both had some paint issues and the service advisor More

by Ravi M
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Carroll
1.0
This rating includes all reviews, with more weight given to recent reviews.
Ankur Javia
1.0
This rating includes all reviews, with more weight given to recent reviews.
Brandon Johnson
2.0
This rating includes all reviews, with more weight given to recent reviews.
Kevin Aquino
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 30, 2023 -

Goodson Acura of Dallas responded

RC M, we are so sorry to hear that your experiences with service lately have been sub-par and we appreciate your feedback. We can empathize with your frustrations, but we want to reiterate that the issues you’re noting are normal on an MDX Type S. The turbo on the Type S is by default, a bit louder than the non “S” model MDX and the leather issue you note is typical wear for leather seats in an MDX. We can reference other pre-owned models in stock that display similar wear as they get driven. We wish there was more that could be done to resolve these issues but unfortunately, these are not items that Acura will warranty. If you need to contact our management additionally, you may always do so at social@GoodsonAcura.com. We are always here to support you to the best of our ability. Take care!

Mar 30, 2023 -

Ravi M responded

That is not true. It’s not the turbo spooling nor the loud noise I’m talking about. It’s the high pitch whining/whistling noise that many other MDX owners are experiencing. Even on non Type-S models too. Since you did not even attempt to diagnose, you would not know. Just google about 2022+ MDX making whining noise and you find a lot of blogs where some dealers are putting efforts to identify the issue. Wrinkles on leather seats, again, I can show you the pictures of the car before delivery which has wrinkles and waves on the piping. Again, my car has just 4k miles on it. It’s funny you are saying it’s normal while it’s not. Yes, it is normal on a 3-4yrs old car. But not on 2023 with 4k Miles. Again, other MDX owners are having similar issues and their dealers are taking care of them. I’m really disappointed by the responses and excuses I’m hearing from Goodson Acura. Basic diagnosis is not being done.

March 27, 2023

Thank you for always taking great care of me and my RDX! !! Eric Johnson is such a pleasure to work with during the repair process!!! More

by kmg865
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Johnson
Mar 27, 2023 -

Goodson Acura of Dallas responded

kmg865, thank you for sharing praise regarding the great service you received and noting your experience working with Eric. We appreciate your feedback and look forward to serving you again on future visits. Best wishes!

March 27, 2023

Clean, concise, courteous and timely. Very pleased with the service. No issues and washed my car. More

by wilmavallery
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Veronica Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Johnson
Mar 27, 2023 -

Goodson Acura of Dallas responded

wilmavallery, thank you for your 5-stars! We're pleased to hear our team is concise, courteous and timely! We look forward to serving you additionally in the future. Best wishes!

March 26, 2023

I am writing to thank you for the quality of service provided by your Acura Service Department. We sincerely appreciate your efficient, gracious customer service, the level of detail and accountability More

by lisa.d.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michelle Serrato
Mar 27, 2023 -

Goodson Acura of Dallas responded

lisa.d, thanks for sharing kind words and noting the quality of the service you received. We appreciate your praise and pleased to hear that our team was efficient, gracious and provided a high level of detail! See you next time. Thanks again!

March 26, 2023

Service was great. Definitely going back. Good value for the service. I will recommend service to others. More

by edmartini75
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Veronica Rios
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 27, 2023 -

Goodson Acura of Dallas responded

edmartini75, thank you for sharing praise regarding the great service you received and noting the value as well. We appreciate your feedback and look forward to serving you again on future visits. Best wishes!

March 25, 2023

This has been one of the best dealerships I have dealt with so far in my 63 years! From the purchase right down to the service. More

by dwainebright
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Adam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Brent Parker
Mar 25, 2023 -

Goodson Acura of Dallas responded

dwainebright, thank you for your 5-stars! We're pleased to hear our team provides one of the best dealership experiences you've ever had! We look forward to serving you additionally in the future. Thanks again!

March 24, 2023

Service representative was very helpful and knowledgeable and kept me well informed. The work on my car was completed very fast. More

by Teed
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Robert Patton
Mar 25, 2023 -

Goodson Acura of Dallas responded

Teed, thank you for your 5-stars! We're glad to hear our team is knowledgeable and kept you informed! We look forward to serving you additionally in the future. Take care!

March 20, 2023

I just love Goodson Acura! They treat you like family. The facility is clean and the employees are friendly and respectful. I’m sure I will be buying my next car from Goodson. More

by Delta girl
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eric Johnson
Mar 21, 2023 -

Goodson Acura of Dallas responded

Thanks for taking time to share praise regarding your experience with us! We love hearing that you enjoyed working with Eric and found the facility nice and clean! We look forward to serving you additionally when the time comes. Thanks again!

March 16, 2023

I love the customer service, it is awesome. Brent always provides superior customer service. I will definitely return in the future for services. More

by ValenciaJ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Brent Parker
Mar 16, 2023 -

Goodson Acura of Dallas responded

ValenciaJ, thank you for your 5-stars! We're happy to hear Brent always provides superior customer service! We look forward to serving you additionally in the future. Thanks again!

March 16, 2023

Jonathon Valdez provides excellent customer service. Professional in all interactions, detailed explanations of automotive issues that need urgent attention. More

by 3514236
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Adam Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
Arthur Dee
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 16, 2023 -

Goodson Acura of Dallas responded

3514236, thank you for your 5-stars! We're happy to hear Jonathon Valdez is professional and detailed! We look forward to serving you additionally in the future. Take care!

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