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Goodson Acura of Dallas - Service Center

Dallas, TX

4.9
984 Reviews

984 Reviews of Goodson Acura of Dallas - Service Center

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August 21, 2020

There is a level of service that is rare and I just experienced it at Goodson Acura in Dallas with Bobby Carroll. When a service representative leads you from start to finish, taking the initiative, t More

by PaulN
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Bobby Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 22, 2020 -

Goodson Acura of Dallas responded

PaulN, we are so pleased that working with Bobby has been a level of service that you rarely encounter. We appreciate your feedback and look forward to serving you again next time! Best wishes.

August 19, 2020

Was very pleased with the service agent accommodation is assistances to call the company and stayed forced in getting the answers that was not returned More

by debbieferguson719
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Bobby Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 20, 2020 -

Goodson Acura of Dallas responded

Debbieferguson719, thank you for sharing 5-star praise! We appreciate your endorsement and look forward to serving you again next time! Thanks again. Best wishes!

August 17, 2020

Outstanding customer services. Dane Service Tech is courteous and knowledgeable. Service was timely and efficient. All concerns addressed. Service Tech provided updated car analytics. Much appreciat More

by silverstarmuriel
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Me. Johnson, Dane Uter
Aug 18, 2020 -

Goodson Acura of Dallas responded

Silverstarmuriel, thank you for your praise and mention of working with Dane. We're pleased to hear your experiences have been excellent. See you next time! Thanks again.

Aug 23, 2024 -

silverstarmuriel responded

Outstanding customer services. Dane Service Tech is courteous and knowledgeable. Service was timely and efficient. All concerns addressed. Service Tech provided updated car analytics. Much appreciated. Goodson Acura of Dallas responded PUBLICLY on 8/18/20 1:43 PM Silverstarmuriel, thank you for your praise and mention of working with Dane. We're pleased to hear your experiences have been excellent. See you next time! Thanks again.

August 08, 2020

It was a great service experience and that it was prompt, complete and friendly with a great Dr Pepper to keep me company. As well, I appreciate having a discount on my oil and filter change. More

by PaulN
Recommend Dealer
Yes
Employees Worked With
Robert Patton
Aug 10, 2020 -

Goodson Acura of Dallas responded

PaulN, thank you for sharing 5-stars and mentioning prompt, complete and friendly service. We greatly appreciate your feedback and pleased to hear you enjoyed the refreshments as well. See you next time! Best wishes.

August 05, 2020

Always a pleasant experience when I come in. I make the drive from Frisco because of the customer service. A++. You have a customer for life. More

by Robert_thurman 3
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric, Dane Uter
Aug 05, 2020 -

Goodson Acura of Dallas responded

Robert_thurman3, thank you for your 5-stars with us and tagging Dane, Jonathan and Eric. We appreciate you driving the distance from Frisco to service with us! Thanks again for your praise! We look forward to assisting you again next time! Best wishes!

August 05, 2020

Service department is top notch. Always finish work on my vehicle in a timely manner and don't perform unnecessary work. Would recommend to anyone. More

by pjohnd
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Aug 06, 2020 -

Goodson Acura of Dallas responded

pjohnd, thank you for sharing 5-star praise regarding your recent service experience with Khang. We appreciate you taking time to leave us 5-stars! See you next time. Thanks again!

July 26, 2020

Acura is the best! Always takes care of me and my wife!!! I recommend acura goodson to anyone looking for the best customer service in the business. More

by Panda_huy
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jul 26, 2020 -

Goodson Acura of Dallas responded

Panda_huy, thanks for your 5-star praise. Thank you for tagging Khang! We appreciate your endorsement and look forward to serving you again next time. Best wishes!

July 25, 2020

Everyone was very friendly and helpful. Communication was great and provided multiple forms (text, call, and email). They made my experience extremely efficient and were very welcoming! More

by Briannadalvarado
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Johnson
Jul 26, 2020 -

Goodson Acura of Dallas responded

Briannadalvarado, thank you for your praise and mention of our friendly and helpful staff. We're pleased communication was great and your overall experience was 5-star. See you next time. Thanks again!

July 09, 2020

Always helpful. Have been relying on Goodson for over 33 years. Quality work from a friendly staff. Always a pleasant experience dealing with the staff. More

by rubletx
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dane Uter
Jul 10, 2020 -

Goodson Acura of Dallas responded

Rubletx, thank you for your endorsement regarding working with Dane! We appreciate your 33 years of business and appreciate your feedback! We look forward to serving you for many, many years to come. Thank you again! Best wishes.

July 07, 2020

Eric Johnson in service is wonderful!! We have used him for years and he is always a wonderful service advisor. Grateful to have his help! More

by AshleyScott
Recommend Dealer
Yes
Employees Worked With
Bobby Carroll
5.0
This rating includes all reviews, with more weight given to recent reviews.
Darlene Lincoln
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Eric Johnson
Jul 08, 2020 -

Goodson Acura of Dallas responded

AshleyScott, thank you for your endorsement regarding working with Eric in service. We're pleased to her that your experiences have been great! Let us know when we may assist you next. Thanks again!

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