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Goodson Acura of Dallas - Service Center

Dallas, TX

4.9
990 Reviews

990 Reviews of Goodson Acura of Dallas - Service Center

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December 18, 2018

Good response but expensive I took my car in to check engine light. They were very responsive. Just ended up being too expensive for me right now. Johnathon Valdez was great as a More

by MDX Guy
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 18, 2018 -

Goodson Acura of Dallas responded

Thank you for the note and mention of Jonathan's customer service. We appreciate the feedback and we're always here when you're ready to get your MDX fixed. Thanks again!

December 13, 2018

Add accessory to car Called and set up appointment when part arrived and willing to work around my schedule. They quoted 1.5 hours to do the job and completed the task in More

by JG
Customer Service
Quality Of Work
Friendliness
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Greg Blake
Dec 14, 2018 -

Goodson Acura of Dallas responded

JG, thank you for the 5-star praise and mention of Jonathan! We greatly appreciate your feedback and look forward to the next opportunity to assist. Thanks again.

December 06, 2018

Service - oil change, tire rotation, check fluids The service advisor was knowledgeable and courteous and provided efficient service. He answered my questions and my service was performed within the o More

by Susan
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Eric Johnson
Dec 07, 2018 -

Goodson Acura of Dallas responded

Susan, thanks for the praise and mention of Eric! We greatly appreciate your note and look forward to serving you additionally soon! Thanks again and see you next time.

December 04, 2018

Good and Prompt Service Took the car in for oil change and coolant flush. Found out that it also needed the front and rear brake job. Had all these service done with good q More

by Sigma7
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dec 07, 2018 -

Goodson Acura of Dallas responded

Sigma7, we greatly appreciate the opportunity to serve you. Thank you for the the note and mention of your experience. We hear your feedback on price and are passing your note along to our managers. Thank you again and see you next time.

November 29, 2018

Regular service Great service. I have bought cars from this dealership and had my cars serviced here for over 20 years and they always do a great job and are fair wi More

by BR
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Dane Uter
Nov 29, 2018 -

Goodson Acura of Dallas responded

Thanks for the praise, BR! We appreciate your note and look forward to the next 20 years of serving you. Thanks again.

November 21, 2018

Great service I was greeted as soon as I drove up; my service was completed promptly; all the services I requested were done correctly as I requested. More

by yebbables
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Gary Scott, Robby Robertson, Kennedy Smith
Nov 21, 2018 -

Goodson Acura of Dallas responded

Thank you very much for the feedback regarding your recent service with us! We're pleased to hear that Gary, Bobby, Jhang, Robby and Kennedy were able to provide a 5-star experience. Have a very Happy Thanksgiving and let us know when we can serve you next. Thanks again!

November 21, 2018

Long Time Customer Great, quick service for the first oil change and tire rotation ... as usual. They exceed my high expections each and every time. I highly recomme More

by Loyal Customer
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Robby Robertson, Drive Manager , Dane Uter
Nov 21, 2018 -

Goodson Acura of Dallas responded

We appreciate your rating and mention of your first oil change and tire rotation and pleased to hear our team exceeded your expectations! Have a lovely Thanksgiving! Thanks again!

November 12, 2018

Trustworthy, Polite and Responsive I’ve been taking my Acuras to this dealership for service for decades. I’m always confident that they will do what I ask and fairly recommend servic More

by jenkjim
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jonathan Valdez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Robby Robertson
Nov 13, 2018 -

Goodson Acura of Dallas responded

Jenkjim, thanks for the praise regarding Robby and Jonathan! We greatly appreciate your feedback and will be sure to pass the note along. Thanks again and see you next time!

November 05, 2018

Great experience! Chance was awesome! He explained everything in detail, and got me in and out as efficiently as possible. Would definitely recommend anyone to Goodson More

by Teardoin
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Chance Simpson
Nov 05, 2018 -

Goodson Acura of Dallas responded

Thanks for the note and mention of your time with Chance! We greatly appreciate your feedback and look forward to the next opportunity to serve you! Thanks again!

Nov 11, 2018 -

Goodson Acura of Dallas responded

Apologies for the double response! Thanks again!

November 03, 2018

Honest advisor It was very refreshing to find A service adviser that’s honest and caring. It’s People like Khang That keeps my 2004 Acura RSX type A Spec goin More

by Sharkb8
Customer Service
Friendliness
Price
Quality Of Work
Recommend Dealer
Yes
Employees Worked With
Khang Nguyen
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2018 -

Goodson Acura of Dallas responded

Sharkb8, we appreciate your praise regarding your time with Khang! We appreciate your note and pleased to hear that you're over 500k miles! Wow! That is impressive and awesome! We look forward to serving you additionally next time. Thanks again.

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