Gordie Boucher Ford Lincoln of Janesville

I recently needed emergency service for my 2018 Ford EDGE. I was traveling to Minnesota from Illinois when my trip was stopped cold by a flat tire. The flat tire wouldn't have delayed my trip for too EDGE. I was traveling to Minnesota from Illinois when my trip was stopped cold by a flat tire. The flat tire wouldn't have delayed my trip for too long, if I had been able to remove the flat tire/wheel from the vehicle. I could not remove one of the lug nuts and needed to have my Edge towed to somewhere for the necessary service. I always have my Ford Edge serviced at my local Ford dealership where I purchased my EDGE. So, I felt the best choice for this emergency service was a Ford dealership. I was not disappointed! My EDGE was towed to Gordie Boucher Ford in Janesville, Wisconsin after the Service Department had closed for the day. The next morning, I went to the Service Department, and was welcomed by Service Consultant, Elisha Lone. She recognized my repair needs and assured me that she would do her best to minimize the interruption of my journey. Elisha explained the swollen lug nuts that prevented me from removing the flat tire/wheel from my vehicle and recommended that I replace them on all four wheels. I considered this to be very valuable advice. The tire was repaired, and the lug nuts replaced in just two hours. A job well done! I'm fortunate and extremely grateful to Elisha Lone for her efforts and advice. She is a valuable asset to Gordie Boucher Ford. And although I don't know his name, I also want to thank the service person who performed the work on my Edge. My experience at Gordie Boucher Ford was 100% positive. More

I went in for a service and although they completed the recall work and service somethings were left unchecked, which in my opinion is unacceptable and leaves me to wonder how the work really went. The wi recall work and service somethings were left unchecked, which in my opinion is unacceptable and leaves me to wonder how the work really went. The windshield wiper fluid left unfiled and oil life not reset. Among not being able to find my keys for a few minutes. I may try again, but not what I expected out of a dealership of this caliber. More

Everyone was very polite and accommodating to my needs , making sure I understood what was being done and getting the video of work that was completed was the icing on the cake .It's the first time in 50 + making sure I understood what was being done and getting the video of work that was completed was the icing on the cake .It's the first time in 50 + years having my cars worked on did I receive a video showing and explaining in detail what was done or might need in the future .Amazing!!!Great job! More

In the past I’ve had good experiences. When the repair was done on my vehicle this past appt, my vehicle was damaged during the process of the repair. I was very unhappy ! I’ve been When the repair was done on my vehicle this past appt, my vehicle was damaged during the process of the repair. I was very unhappy ! I’ve been told it will be repaired to my satisfaction. I have not taken it in at this time to get repaired yet. There should have been more care taken during the repair process. More

Always good service! Friendly and accommodating. Very nice waiting room! Will be back for service again. Friendly and accommodating. Very nice waiting room! Will be back for service again. More

I was treated with the upmost respect and got my vehicle done ahead of time. done ahead of time. More

Really understand and good car repair done there. Caring and friendly staff there clean place to take your car to Caring and friendly staff there clean place to take your car to More

Staff provided a smooth car buying experience when I need to buy a pre-owned vehicle & trade in my old vehicle. The customer lounge is a very comfortable area to wait in during routine maintenance services a to buy a pre-owned vehicle & trade in my old vehicle. The customer lounge is a very comfortable area to wait in during routine maintenance services and they provide a complimentary car wash! More

Good service, they did all I asked them to do today. There is still one recall item Ford has not figured out. BRAKES ON AN F150! There is still one recall item Ford has not figured out. BRAKES ON AN F150! More

Fast, dependable and honest service work done. Service advisor Elisha is fantastic and I have been taking my cars there for decades. They are competitively priced, especially for the high qualit Service advisor Elisha is fantastic and I have been taking my cars there for decades. They are competitively priced, especially for the high quality service and knowledgeable techs you get working on your vehicle. More