Gordie Boucher Ford Lincoln of Janesville - Service Center

In the past I’ve had good experiences. When the repair was done on my vehicle this past appt, my vehicle was damaged during the process of the repair. I was very unhappy ! I’ve been When the repair was done on my vehicle this past appt, my vehicle was damaged during the process of the repair. I was very unhappy ! I’ve been told it will be repaired to my satisfaction. I have not taken it in at this time to get repaired yet. There should have been more care taken during the repair process. More

Everyone was very polite and accommodating to my needs , making sure I understood what was being done and getting the video of work that was completed was the icing on the cake .It's the first time in 50 + making sure I understood what was being done and getting the video of work that was completed was the icing on the cake .It's the first time in 50 + years having my cars worked on did I receive a video showing and explaining in detail what was done or might need in the future .Amazing!!!Great job! More

Always good service! Friendly and accommodating. Very nice waiting room! Will be back for service again. Friendly and accommodating. Very nice waiting room! Will be back for service again. More

Good service, they did all I asked them to do today. There is still one recall item Ford has not figured out. BRAKES ON AN F150! There is still one recall item Ford has not figured out. BRAKES ON AN F150! More

Fast, dependable and honest service work done. Service advisor Elisha is fantastic and I have been taking my cars there for decades. They are competitively priced, especially for the high qualit Service advisor Elisha is fantastic and I have been taking my cars there for decades. They are competitively priced, especially for the high quality service and knowledgeable techs you get working on your vehicle. More

I was treated with the upmost respect and got my vehicle done ahead of time. done ahead of time. More

Really understand and good car repair done there. Caring and friendly staff there clean place to take your car to Caring and friendly staff there clean place to take your car to More

Staff provided a smooth car buying experience when I need to buy a pre-owned vehicle & trade in my old vehicle. The customer lounge is a very comfortable area to wait in during routine maintenance services a to buy a pre-owned vehicle & trade in my old vehicle. The customer lounge is a very comfortable area to wait in during routine maintenance services and they provide a complimentary car wash! More

Great experience. First time going to gordie Boucher ford. Would go again. Kept me updated which was cool! First time going to gordie Boucher ford. Would go again. Kept me updated which was cool! More

Never again. Had my car for 2 months and 2 days. Asked if they could drop off to me and was told "no, it's running on fumes and it won't make it" there was gas in Had my car for 2 months and 2 days. Asked if they could drop off to me and was told "no, it's running on fumes and it won't make it" there was gas in it to begin with. Brian Gerber just sat there when I went to pick it up n pointed where I was supposed to pick up receipt and keys. Had no clue where car was located. Never went over anything with me at all. Window was down after I told them not to mess with it because it needs a regulator. Car was filthy on the outside, but receipt states complimentary car wash. 42 miles were put on it, but receipt states same mileage as it went in with. Worst service I've ever experienced. Highly do not recommend and have told many that. More