Gordie Boucher Ford Lincoln of Janesville - Service Center

I was impressed that they did not play games with selling over MSRP while other dealerships were doing just that due to the chip shortage. Everything seemed to be done in a fairly honest way. over MSRP while other dealerships were doing just that due to the chip shortage. Everything seemed to be done in a fairly honest way. More

Personnel were all helpful, interested, and understanding. Selling us a vehicle with and bad/noisy gear box and numerous failures to start became a problem for all of us to deal with. Fortuna understanding. Selling us a vehicle with and bad/noisy gear box and numerous failures to start became a problem for all of us to deal with. Fortunately, my wife did not have any medical emergencies that would have been compromised if we had not been able to start our vehicle when needed. Fortunately, we were able to find a way to get a jump start without any bad delays when time was critical. It might have been better to resolve the problems before completing delivery. Our reason for not giving a 5 star rating is because of the circumstances, not the care and effort of staff. The inconvenience, cost, and frustration associated with those problems seem to diminish when we see a satisfactory outcome that results in a nice vehicle that we look forward to use for years to come. More

Always professional service. My recall repair was to take an estimated 1.5 hours and was completed in .5 hours and a car wash and I was on my way. My recall repair was to take an estimated 1.5 hours and was completed in .5 hours and a car wash and I was on my way. More

I really appreciated my car being picked up and delivered back to me. The gentleman was very kind and polite. I am thankful to have this service. Thank you so very much. back to me. The gentleman was very kind and polite. I am thankful to have this service. Thank you so very much. More

The friendliness of the staff was greatly improved this trip. Service and all went well. No issues this trip. trip. Service and all went well. No issues this trip. More

The service department is always so friendly. I love coming here because they always take such great care of me! I love coming here because they always take such great care of me! More

People were friendly and efficient at my last visit for service. I came in for an oil change and checkup on my 2011 Ford Edge. I noticed when I got home, the Vehicle Report Card was not printed off; maybe service. I came in for an oil change and checkup on my 2011 Ford Edge. I noticed when I got home, the Vehicle Report Card was not printed off; maybe you stopped providing that. On the whole, service was done fast, not a long wait. More

Thanks to our salesman Joe and Dakota for helping out on our new car. Great Job!! our new car. Great Job!! More

Dakota called after the service was done. We were out of town, so I said that it would probably be after 5:00 pm that we would pick up vehicle. We decided to get truck since we were on I-90. We were out of town, so I said that it would probably be after 5:00 pm that we would pick up vehicle. We decided to get truck since we were on I-90. Picked up about 2:00 pm. I paid for vehicle and asked where keys were. I found out that the keys were left in the vehicle. I know that my truck was parked in front of service but since I had said we wouldn't be there until after 5:00 I question why the keys were left in the truck. What happens when you leave after 5:00 and my truck is still there. Would Dakato remember that the keys were in the truck. I really do not like this part of my service, this has never happened before. More

Dakota was very respectful and helpful. Perfect and prompt service. I am recommending you to my friends. Price was reasonable and your salesman , Joe Zipperer, was extra helpful when I boug Perfect and prompt service. I am recommending you to my friends. Price was reasonable and your salesman , Joe Zipperer, was extra helpful when I bought the explorer. Best service experience I’ve had with a dealership More