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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,412 Reviews

2,412 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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September 29, 2020

The associate was very nice & they got my oil change done in only 30 minutes! Even got a complimentary car wash. The manager even gave me his card and told me to call for any questions. More

by maidelycarlos
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for sharing!

September 25, 2020

They worked on my truck in a timely fashion. The truck is operating very well. I will be back when needed. I don't know what else you want me to say More

by TDJMOORE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
Oct 07, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for taking the time to write this awesome review!

September 25, 2020

good service, work done in timely but had to wait for paperwork and keys(lunch time)good vehicle wash the little extra was a nice touch More

by CLPBRUNNER
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We appreciate the review!

September 24, 2020

It took 4.5 hours for an oil change and tire rotation. Pick up was at 11, which was 4 hours to begin with and it wasn't ready until noon. My wife took her vehcile in their today and they are telling her t More

by SMGENUNG
Recommend Dealer
No
Employees Worked With
Unknown
Sep 24, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Hi Shawn. I just tried calling you to discuss this and see what happened. Please give me a call back so that we can figure out what happened, and how to resolve for the future. Thanks! Sean Tompkins Service Manager 608-754-5511

September 23, 2020

Good service from people I can trust...The work is always done in a timely manner ....I feel safe at Gordie Boucher during this covid crisis. More

by RUBRCHEK
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Dale Karolczak
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 07, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We are glad you have safe and comfortable visits with us! Thank you for sharing.

September 19, 2020

They are the best they make you feel like your family . Sean is totally outstanding, Elisha is very knowledgeable extremely caring . Ben explained everything completely . More

by BELTZFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ben Stewart
Oct 07, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for sharing!

September 17, 2020

Always Great. Anytime I have gone for service it has been top notch. All the service representatives are friendly and prompt in taking care of you. More

by YANK21EE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Seichter, Ben Stewart
Oct 07, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the positive review!

September 16, 2020

They were extremely courteoue. Got me in right at the appointment tkme. I live about 30 miles from the dealership. My appointment was at 7 am and i was pulling back into my dtiveway at 8 am. Oil change, More

by TOMASG2
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Randy Seichter, Ben Stewart
Oct 07, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for sharing your positive experience with us, Tom!

September 16, 2020

I always get excellent service. This time, the service advisor, Ben Stewart connected my new phone for me. Thanks a lot. I appreciated his time and his help. More

by CKURLAND
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Ben Stewart
Oct 07, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the review!

September 11, 2020

Started with the Internet Dept Laura, then Sales Mike Islami and Sales Management Ted Harris through the process of quoting, ordering, receiving and buying a new F150. Everyone was very helpful, mid-west More

by kra218
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Charlet
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mike Islami
4.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Harris
4.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Mike in Parts and Tim Eddy in Service
Oct 07, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We are glad you have enjoyed working with both our Sales and Service Departments!

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