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Gordie Boucher Ford Lincoln of Janesville - Service Center

Janesville, WI

4.7
2,652 Reviews

2,652 Reviews of Gordie Boucher Ford Lincoln of Janesville - Service Center

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November 11, 2020

Was in and out quickly for an oil change. No hassles or problems. Everyone was friendly and answered any questions I had. Waiting room was clean and Had a cooler with drinks for our pleasure. More

by DONGAYLE8612
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
Nov 16, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for sharing!

November 11, 2020

Absolutely amazing customer service! I had a great experience buying my Edge ST from Gordie Boucher Ford! I highly recommend them to anybody in the market for a vehicle! More

by Deception593
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Laura Charlet
5.0
This rating includes all reviews, with more weight given to recent reviews.
Ted Harris
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Devin Engebretson
Nov 16, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We are thrilled you were provided with a 5-star experience here at Boucher!

November 11, 2020

Quickly got an appointment for service. Staff was all friendly and was easy to communicate with! I appreciated that they were very knowledgable and were able to fix the problem with my car in just one da More

by KWENDT15
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Tim Lewis
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Benjamin Wendt
Nov 16, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for sharing!

November 07, 2020

I have always enjoy your service staff, great people there. I have never had a bad experience for all the years that I have owned a Ford. More

by BIRDIE574
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 16, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the positive review!

November 07, 2020

the service people are always friendly and willing to help. I have enjoyed their service department for a number of years and plan on buying the next car here too. More

by KDLAUBE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
Nov 16, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We look forward to assisting you again in the future!

November 05, 2020

I have always had great service and a friendly staff. Appointments are easy to make. I like that I don't have to wait long for service to be completed. More

by VICK55
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
Nov 16, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thanks for the 5-star review!

November 03, 2020

Elisha makes me feel like family every time I come in . Always goes above and beyond a very true asset to Gordie Boucher . Sean is outstanding will move mountains for a customer if thats whats required . K More

by BELTZFAMILY
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Sean Tompkins
5.0
This rating includes all reviews, with more weight given to recent reviews.
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We are thrilled we were able to take care of all your automotive needs here at Boucher!

November 02, 2020

Great service but very disappointed in the lack of concern over COVID. At a time when numbers are on the rise, most staff did not wear a mask. We will not be back until COVID is under control, if then More

by MRBRU64
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Randy Seichter
Nov 30, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

We appreciate you bringing this to our attention. At your earliest convenience, please reach out to our General Manager, Ted Harris, at 608-754-5511 so we can discuss this situation further. We hope to hear from you soon.

Nov 30, 2020 -

MRBRU64 responded

Whoever responded to this review is obviously not in touch with the reality at Gordie Boucher. Masks are always possible to be worn by sales reps as well as the staff at the reception desk. You just choose to not enforce this with your own employees. None of them had masks on. How can it be that this is not enforced? How many people have to die before people start to take this more serious?

October 31, 2020

the service dept. did excellent job , on my recent visit. Elisha went out of her way, to make sure my vehicle was serviced, in a timely matter and to my expectations. More

by WJB.314
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Elisha Lone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 04, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for the 5-star review!

October 30, 2020

Really quick and easy.. service people are great. Nice building, and I liked the peanut butter and cheese crackers. Also I had coffee. Vehicle runs great. More

by RANDYUSP
Customer Service
Friendliness
Recommend Dealer
Yes
Employees Worked With
Randy Seichter
Nov 04, 2020 -

Gordie Boucher Ford Lincoln of Janesville responded

Thank you for sharing your experience with us!

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