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Gordie Boucher Ford Lincoln of West Bend
West Bend, WI
2,412 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday 8:00 AM - 12:00 PM
Sunday Closed
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Showing 2,412 reviews
September 03, 2021
The service reps are excellent and very polite and helpful. however the work that was done was not as good as I had hoped xx. helpful. however the work that was done was not as good as I had hoped xx. More
by DANGROSS0
Verified CustomerEmployees Worked With
August 31, 2021
Got truck back with grease handprints inside and out. Did not fix problem. 8:00am appointment only to not have my truck looked at till end of day. I will not be back. not fix problem. 8:00am appointment only to not have my truck looked at till end of day. I will not be back. More
by D_WOBIG
Employees Worked With
August 31, 2021
Went in with a tire pressure issue and a screw was found in the tire. I was put in the schedule and a new tire was put on my car. Not sure why all the buttons in my car were "played with" when a tire was in the tire. I was put in the schedule and a new tire was put on my car. Not sure why all the buttons in my car were "played with" when a tire was fixed? Lights, AC, seat was moved..........why? More
by PAFELLENZ
Employees Worked With
Jacob Wilson
August 30, 2021
John was awesome! I couldn't imagine a more pleasant experience. The service was complete in a timely manner and every effort was given to insure my satisfaction. experience. The service was complete in a timely manner and every effort was given to insure my satisfaction. More
by mdmclemore
Employees Worked With
August 30, 2021
I had a great experience with Gordy Boucher in west bend wis. They found an off lot car for me in my price and mileage range and brought it to their lot. It was exactly what we wanted wis. They found an off lot car for me in my price and mileage range and brought it to their lot. It was exactly what we wanted More
by KEVPEGK
August 27, 2021
Tech did not remove trash (steering wheel cover, seat cover and floor cover) from vehicle upon completion. Neal was great to work with, no issues. cover and floor cover) from vehicle upon completion. Neal was great to work with, no issues. More
by Ben Dover
Employees Worked With
Neal Crass
August 26, 2021
Great service. Nice waiting area. Friendly staff easy to make appointment. Will offer a ride home if wanted. Great idea with point earning and easy to use if wanted make appointment. Will offer a ride home if wanted. Great idea with point earning and easy to use if wanted More
by HERPAT60
Employees Worked With
August 25, 2021
August 25, 2021
Joey was very knowledgeable about the vehicles and he took the time to find the perfect one for my family. I highly recommend seeing Joey for all your vehicle needs took the time to find the perfect one for my family. I highly recommend seeing Joey for all your vehicle needs More
by Jessi S
Employees Worked With
Joey Brasted
August 25, 2021
The Lincoln I purchased last year was in for service again for the fifth or sixth time! I've only put 5000 miles on it. Gordie Boucher has spent more time with the car then me. I get it back from it' again for the fifth or sixth time! I've only put 5000 miles on it. Gordie Boucher has spent more time with the car then me. I get it back from it's previous visit and notice the roof trim has a factory defect and the hood is full of chips on the top(not in the front like rocks would do on the highway). Service rep calls me and says car is out of factory warranty now even though I purchased it less than a year earlier and tells me I need to use the aftermarket warranty to cover the roof trim and pay the deductible! Okay doesn't seem fair or honest but I paid it. Then I waited about a week with no rental to use, When I get it back the hood chips where not addressed at all! Foolishly thinking this was a one time bad experience I leave my Wifes car for an oil change on a Friday morning only to have them lose it and not get it back to me until the following Tuesday after several calls to find out where it was. 2 stars is generous! Don't you think? More
by info91
Employees Worked With
Neal Crass, Angie Heyse
