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Gordie Boucher Ford Lincoln of West Bend

West Bend, WI

4.7
2,389 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing. At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content. Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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3021 W Washington St

West Bend, WI

53095

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Showing 2,389 reviews

March 24, 2023

John Zieja, Marlee and "The Guy with the Bowtie" rock this place! Always Great Service Experience, Great Sales Experience and Great Resolve to any issues that may arise. GB West Bend is my dealer. More

by bobandterry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Heim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeke Heyse, Angie Heyse, Moriah Parrish
Mar 27, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 23, 2023

Communicated recommended services clearly and alternatives to repairs before we proceeded with the appointment. Reps were knowledgeable and helpful. More

by janecke19781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse
Mar 24, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as a valued customer for many years to come!

March 23, 2023

Thank you very much glad to see that oil change requests have been decreased to less than 1 week request. very much appreciated that Boucher installed more capacity for oil changes. More

by cjlahtida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse
Mar 24, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with Angie, John, and our team. We're glad to hear we delivered such a great experience!

March 23, 2023

I could go on and go about how easy it was in making the decision to purchase a vehicle from Gordie Boucher Ford Lincoln of West Bend but I'll make it short by saying that every second of doing business wit More

by davidmixon19
Sales Price Transparency
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Joey Brasted
Mar 24, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

David, It's fantastic to hear that Joey provided you with great customer service while assisting you with your new purchase! We truly appreciate the opportunity to do business with you. Thanks for choosing Gordie Boucher Ford Lincoln of West Bend!

March 23, 2023

Jacob was quick and kept us updated on the progress of our appointment. We would go back for service. More

by tequillajack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
Mar 24, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words for Jacob, and for taking the time to leave us this wonderful feedback!

March 22, 2023

They were very polite and helpful taking me were I needed to go. when my car was there for service More

by KNRELLEFSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barb Sauer
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 24, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon!

March 21, 2023

Service tech could not find problem however it happened again immediately after leaving dealer lot. Starting to wonder i ff it was really looked at More

by GORDON.GOGGIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
4.0
This rating includes all reviews, with more weight given to recent reviews.
Mar 22, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Gordon, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Mar 22, 2023 -

GORDON.GOGGIN responded

Gordon Goggin (262) 573-4722

March 21, 2023

Everyone helpful, friendly and smiling! Joey was great to work with. He’s knowledgeable and honest, very accommodating. Was even going to come in on his day off to complete the deal! It w More

by melarsen55
Sales Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Recommend Dealer
Yes
Employees Worked With
Zeke Heyse, Joey Brasted
Mar 22, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joey met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as one of our valued customers for many more years to come!

March 21, 2023

Friendly and helpful service and easy to schedule service appointments. Shuttle service is very helpful and always have friendly driver's. More

by DNRFELLENZ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Heim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Sauer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Flynn, Zeke Heyse, Angie Heyse
Mar 22, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as one of our valued customers for many more years to come!

March 18, 2023

Service was very good! I was a little upset when they directed me to pick-up my vehicle. They told me it was up front. I assumed in the Enterprise parking area. After walki More

by ZEMBOB43
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Monica ?
Mar 20, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. We do apologize for the confusion regarding your vehicles location. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as one of our valued customers for many more years to come!

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