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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,367 Reviews

1,367 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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November 24, 2020

Received a great deal during their tire sale, easy to schedule the appointment and the work was performed in a timely manner. I will definitely be back! More

by Kim D
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Ken Braun
Nov 25, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We look forward to seeing you in the future, Kim!

November 19, 2020

My service was very Prompt everyone was very friendly, everyone was very helpful and everyone was very efficient. I enjoy working with them and love my MKC More

by Jmmcallister@msn.com
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Crass, Ken Braun
Nov 25, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for sharing!

November 18, 2020

Gordie Boucher Ford is my go to for service of my vehicles for work I cant do myself. The Service Dept is top notch from the Service Writers, Mechanics and Service Manager. If I have any concerns the More

by CDEHUSSON
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Eugene Sanchez
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Heim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Wayne Zarling
5.0
This rating includes all reviews, with more weight given to recent reviews.
Dave Brooks
5.0
This rating includes all reviews, with more weight given to recent reviews.
Kim Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Neal Crass, Angie Heyse, Ken Braun , Barb Sauer
Nov 25, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your recommendation and review!

November 17, 2020

Always pleased with any service done by Gordie Boucher. Very pleasant checkin. Knowledgeable technicians Always excellent service any time my car needs to be seen More

by PATTY9804
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
5.0
This rating includes all reviews, with more weight given to recent reviews.
Nov 25, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing, Patty!

November 16, 2020

Do not remember who I worked with but I have no complaints at all. The work was done in a timely fashion and at a reasonable price. Thank you More

by MATT@DGTRANSPORTATION.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Nov 16, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are glad you had a positive experience with us, Matt!

November 12, 2020

My experience at Gordie Boucher was great. The last several times I've taken my car in to the service department, I've received really good customer service from Angie. She was very helpful with the wh More

by Scott W
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Nov 16, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Scott - we really appreciate your kind review!

November 05, 2020

I was given a quote of $923 before tax. When I came to pickup the bill came out to be $1027 that’s $50 more than I expected. I feel the quote should have been honored. More

by DONSCHMIDT1014
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
No
Employees Worked With
Jacob
Dec 14, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Don, we are sorry you were not satisfied with your visit with us. Our service quotes are a proposed/estimated price of the services. Depending on what all gets done to your vehicle, the final price can be lower or higher than the proposed price. Unfortunately, we cannot give an accurate and final price before the services are done to your vehicle. If you would like to discuss this further, please reach out to our Service Manager, Ken Braun, at 262-338-3379.

November 04, 2020

workers were very polite, thorough and fast! I was waited on as soon as I got out of my car. I also love the available strong coffee and snacks; very clean and relaxing waiting area. More

by Marge
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
i don't remember; very friendly younger guy
Nov 05, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Marge - thank you for sharing! We hope to see you again in the future.

November 04, 2020

we had a very pleasant experience in dealing with Gordie Boucher and Mike Nuernberg 2 times now with leasing our Lincolns. Always treated with courtesy and always listening to our wishes and expectations. More

by M-J.BELLIN
Customer Service
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Stephanie in finance
Nov 05, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind review!

November 03, 2020

Very Responsive, Very Accommodating, And very Friendly! I have a 2020 Transit work Van and had some Brake noises, they are Adamant that they will fix this! More

by MATT@CARINI-ELECTRIC.COM
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Nov 05, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Matt - we are glad our Service Department was able to diagnose and fix the brake noises on your 2020 Transit work van!

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