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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,349 Reviews

1,349 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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October 22, 2020

Thanks for the oil change and tire rotation. Appreciate the heads up future service information what my F150 needs before the 50,000 mile interval. More

by cjlahtida
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Crass, Kim Gonzales
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are thrilled we provided you with a 5-star experience!

October 19, 2020

My husband and I started driving from Oshkosh years ago to buy our cars were so happy with GB that we keep coming back. Now he is gone I continue to return. Whether buying a car or service it is nice to vi More

by marlakrueger
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your continued business and loyalty with us!

October 19, 2020

I’m a little confused as to how the final price came to be they told me they added an extra quart of oil which would’ve amounted to 2.75. Another issue is that if my lights are on automatic and other issue More

by KARRY51
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Karry - thank you for sharing. Please reach out to our Service Manager, Ken Braun, at 262-337-3379 so we can discuss these issues further with you.

October 17, 2020

way overpriced service,the tire I had fixed 1 small brad nail. 41 dollars to fix could have gotten fixed for 20 dollars just about any service shop in WEST BEND. More

by waynermichaels
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
3.0
This rating includes all reviews, with more weight given to recent reviews.
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Michaels - thank you for your feedback. Please reach out to our Service Manager, Ken Braun, at 262-338-3379 if you would like to discuss your recent service or the pricing further.

October 17, 2020

We bought and had 4 tires for our Edge. Service as usual was very good, and Kim Gonzalez always gives us the best available price and keeps us informed on the service needed. I always feel confident with he More

by abohlmann
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the positive review!

October 16, 2020

This would be a 5 star rating.. but the service department at Gordie Boucher West Bend is very hard to get ahold of. I get a live person answering the phone maybe 25% of the time. More

by BADGER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Crass
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your feedback.

October 15, 2020

Kim Gonzalez rocks!! She always works hard to make sure all service is done correctly and on time. With so many dealers out there that someone could go to, Boucher’s staff and facilities make it a comfort More

by BRUCE564
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the awesome review, Bruce!

October 14, 2020

Efficient and timely service. I didn't have to wait long. Service explained what they were going to do. Good communication and friendly service. Thanks! More

by ANN.BROWER
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
didn't catch their name, Kim Gonzales
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

Ann - we are thrilled you had a positive experience with us here at Boucher!

October 12, 2020

Best service anywhere! Very friendly and knowledgeable, and they go the extra mile to help you out. They are honest, trustworthy, and do not pressure you. Thank you. More

by LITTLELOUPE
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Kim Gonzales, Angie Heyse, Ken Braun
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are happy to hear that you are always satisfied with your service here at Boucher!

October 09, 2020

I loved making my appointment on line. It gave me many choices to pick a convenient service date. Very courteous and polite. Service was great. Thank you More

by CAROLANNSCHARPF
Customer Service
Quality Of Work
Friendliness
Price
Recommend Dealer
Yes
Employees Worked With
Neal Crass
Oct 28, 2020 -

Gordie Boucher Ford Lincoln of West Bend responded

We are glad you had a positive experience, Carolan!

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