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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,385 Reviews
Call Service Center (262) 346-9894

1,385 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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October 14, 2024

Very friendly place to go to Good service and quick service Very clean environment and great people More

by pleepearson
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
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Oct 14, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear Angie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

October 12, 2024

The staff was very friendly and helpful. The mechanics seemed very knowledgeable and showed progress along the way More

by Danny
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Todd, Angie Heyse
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Oct 13, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Danny, Thank you for the kind words for our service department! We look forward to sharing your compliments with them and don't hesitate to let us know if we can further assist. Joe Hohmann Service Manager 262-338-3379

October 12, 2024

I was very disappointed that I made an appointment for Thursday 8am and my vehicle wasn't looked at until Friday. This ment that when the diagnosis was done and I had to wait for a part that I now went th More

by akornows
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jacob Wilson
4.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 16, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone who visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Joe Hohmann Service Manager 262-338-3379

October 11, 2024

Did not listen to what I wanted done. Performed services I did not want. Computers were down at dealership that day, so I was unable to get a print out of work done and billing. Many m More

by bjhurula
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Tyler Howey
2.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 15, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for this feedback. We're very sorry to see that you didn't have the best experience at our dealership. Would you mind sending us a message with your contact information so we can learn more about your visit and address your concerns? While we're disappointed to learn that we didn't meet your expectations, we'd love to try to turn things around and make sure the same thing doesn't continue to happen. Joe Hohmann Service Manager 262-338-3379

October 10, 2024

Great experience, good communication after a small initial hiccup was overcome. Happy with the timeliness of scheduling my service More

by TP2024
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Angie Heyse
Report | Print
Oct 12, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Your feedback and rating mean a lot to us. We're glad we were able to help, and we hope to see you again! Joe Hohmann Service Manager 262-338-3379

October 10, 2024

Great service by Louie helping me find a new a car that fit our family! More

by andrew.kurer
Recommend Dealer
Yes
Employees Worked With
Richard Love
5.0
This rating includes all reviews, with more weight given to recent reviews.
Louie Holguin
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Oct 12, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Andrew, Thank you for your business and this review. We're happy to hear Louie and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

October 09, 2024

Great communication from start to finish. Did a great job explaining what was going on. Everyone is very friendly! More

by smbuske
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Monica
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Oct 10, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that Joseph and our team met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend. We look forward to having you as one of our valued customers for many more years to come! Joe Hohmann Service Manager 262-338-3379

October 09, 2024

I called the service department when my window cable snapped and I couldn't close the window. They told me to come in right away and have a look what the issue is. They called and told me that I would n More

by DPENKOSKE
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse, Ashley Bales
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Oct 10, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for your business and this review. We're happy to hear Angie, Ashley, and our team were able to serve you and demonstrate our commitment to great service. If there is anything we can assist you with in the future, please let us know. Joe Hohmann Service Manager 262-338-3379

October 01, 2024

My warranty issue was handled seemlessly. Easy interaction. I went in, they ordered parts, and installed More

by Sansa
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Alex LaPorta tech!
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Oct 02, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Sansa, Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford Lincoln of West Bend. We look forward to having you as one of our valued customers for many more years to come! Joe Hohmann Service Manager 262-338-3379

October 01, 2024

Very pleased with the service. It was fast and he even answered my questions about some additional service items. More

by N9EDQ
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Oct 02, 2024 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you! John and our service team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend. Joe Hohmann Service Manager 262-338-3379

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