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Gordie Boucher Ford Lincoln of West Bend - Service Center

West Bend, WI

4.7
1,371 Reviews
Call Service Center (262) 346-9894

1,371 Reviews of Gordie Boucher Ford Lincoln of West Bend - Service Center

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March 31, 2023

I appreciate the valet service, picking up and returning the vehicle when service is completed. More

by KAATCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 01, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon!

March 30, 2023

Service writer was very informative. Went over everything that needed to be done and recommended for my mileage. Everyone was exceptionally courteous. They knew I would be waiting for m More

by uspsshewolf
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse
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Apr 01, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for the kind words for our service department! We look forward to sharing your compliments with them, and don't hesitate to let us know if we can be of further assistance.

March 28, 2023

John was awesome with his assistance over the phone regarding my car. Everything turned out perfect. More

by ahennes
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 29, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. John and our team appreciate your business and hope to see you again soon!

March 28, 2023

Great dealership just this last time had issue with getting car back needed to take several trips back into service to get car and keys. Disappointing. More

by Scott
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
I don’t remember who I worked with.
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Mar 29, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Scott, Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

March 24, 2023

John Zieja, Marlee and "The Guy with the Bowtie" rock this place! Always Great Service Experience, Great Sales Experience and Great Resolve to any issues that may arise. GB West Bend is my dealer. More

by bobandterry
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Joseph Hohmann
5.0
This rating includes all reviews, with more weight given to recent reviews.
Chris Flynn
5.0
This rating includes all reviews, with more weight given to recent reviews.
Tim Heim
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Zeke Heyse, Angie Heyse, Barb Sauer, Moriah Parrish
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Mar 27, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 23, 2023

Communicated recommended services clearly and alternatives to repairs before we proceeded with the appointment. Reps were knowledgeable and helpful. More

by janecke19781
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse
Report | Print
Mar 24, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you for choosing Gordie Boucher Ford Lincoln of West Bend, we look forward to having you as a valued customer for many years to come!

March 23, 2023

Thank you very much glad to see that oil change requests have been decreased to less than 1 week request. very much appreciated that Boucher installed more capacity for oil changes. More

by cjlahtida
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Angie Heyse
Report | Print
Mar 24, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you for taking the time to share your thoughts on working with Angie, John, and our team. We're glad to hear we delivered such a great experience!

March 23, 2023

Jacob was quick and kept us updated on the progress of our appointment. We would go back for service. More

by tequillajack
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jacob Wilson
Report | Print
Mar 24, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thank you so much for your kind words for Jacob, and for taking the time to leave us this wonderful feedback!

March 22, 2023

They were very polite and helpful taking me were I needed to go. when my car was there for service More

by KNRELLEFSON
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barb Sauer
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Mar 24, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Thanks for sharing your thoughts about your experience with Gordie Boucher Ford Lincoln of West Bend. We appreciate your business and hope to see you again soon!

March 21, 2023

Service tech could not find problem however it happened again immediately after leaving dealer lot. Starting to wonder i ff it was really looked at More

by GORDON.GOGGIN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
John Zieja
4.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 22, 2023 -

Gordie Boucher Ford Lincoln of West Bend responded

Gordon, We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out.

Mar 22, 2023 -

GORDON.GOGGIN responded

Gordon Goggin (262) 573-4722

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