Gordie Boucher Ford Lincoln of West Bend - Service Center

Coupons for service appointment were not applied. After hours cashier couldn’t help. Called and spoke to a service advisor, promised a call back, no call… as yet no credit. After hours cashier couldn’t help. Called and spoke to a service advisor, promised a call back, no call… as yet no credit. More

My whole experience was great and stress free. The work was completed quickly and I was on my way The work was completed quickly and I was on my way More

Staff was professional, friendly and quick to resolve my service needs, even when one of the their lifts went down unexpectedly. service needs, even when one of the their lifts went down unexpectedly. More

So disappointed that it now costs $159 to just bring your car in, even when we told you what the problem was. It would be one thing if you do the Dianostic ant then repaired the car and took some of the dia car in, even when we told you what the problem was. It would be one thing if you do the Dianostic ant then repaired the car and took some of the dianostic charge off. But no--can't say we will be back. We have been in West Bend only 8 years and have purchased 3 autos from you. We are Very disappointed More

Great service was provided by the Service Dept staff at Gordie B. They diagnosed the issue with the car and helped to get me the best price with my car warranty. Thank you so much!! Communication was great Gordie B. They diagnosed the issue with the car and helped to get me the best price with my car warranty. Thank you so much!! Communication was great. Thanks again! More

Have been going to Gordie for over 12 years. Service Dept, Individuals who pick car up and the service is exceptional. Would not go anywhere else. Angie and Dirk are awesome. Service Dept, Individuals who pick car up and the service is exceptional. Would not go anywhere else. Angie and Dirk are awesome. More

Went over everything about the service done on the vehicle and what also needs to have service done soon and what coming up for service reminder. vehicle and what also needs to have service done soon and what coming up for service reminder. More

I bought a Transit Connect in April and there some emission parts on back order at time of purchase. Well, end of June the parts finally showed up which was a good thing because my plates were suspend emission parts on back order at time of purchase. Well, end of June the parts finally showed up which was a good thing because my plates were suspended June 2nd due to not being able to test without the check engine light on.Nothing like not being able to drive a vehicle but pay on it. Chris the used vehicle manager was supposed to let me know the parts were in but have never heard from him. Instead I heard from our salesman that the parts were in. When I dropped it off, I was told it would take all day. There was also a locking lug nut that was not removed when the vehicle was traded in. Thankfully that was covered for no charge. I got a call at 10:30 in the morning that everything was done. So much of this transaction could have gone sooo much better. More

I have been going to Boucher Ford in West Bend for several decades. Their service department has been a bit of a weak link in the past. This experience was completely different with very attentive and several decades. Their service department has been a bit of a weak link in the past. This experience was completely different with very attentive and prompt personal! Congratulations to Boucher Ford for turning this around. Keep it up. More