Gordie Boucher Ford of Kenosha

Gordie Boucher Ford of Kenosha responded

Thank you for the kind words! We’re so glad to hear that our team at Gordie Boucher Ford of Kenosha was able to assist you with everything you needed. We pride ourselves on understanding our customers requests and going above and beyond to meet their expectations. Your satisfaction is our priority, and we’re happy to have earned your trust. If you need anything else, don’t hesitate to reach out. We look forward to serving you again soon! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad we could assist you with your 2012 Ford Focus and that the recall issue was addressed—it's always a relief when part of the repair is covered by Ford. Most of all, we're thrilled to hear that our team at Gordie Boucher Ford of Kenosha made a positive impression during a stressful situation. Thank you for the recommendation—it truly means a lot. We're here whenever you need us! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're happy to hear that scheduling is always easy and that our team consistently does a great job. At Gordie Boucher Ford of Kenosha, we’re committed to making every service visit smooth and stress-free. We truly appreciate your loyalty and look forward to seeing you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for your honest feedback—we sincerely apologize for the frustration and inconvenience you experienced. A simple repair like an O2 sensor replacement should never take that long, and the lack of timely communication on our part is unacceptable. We understand how important it is to keep you informed, and we clearly fell short in that regard. While we're glad the vehicle delivery helped somewhat, we know it doesn't make up for the overall experience. Your feedback has been shared with our service management team, and we’re actively working to improve communication and turnaround times moving forward. We would like to to try to regain your trust & further discuss your experience, please when you have a free moment reach out to our service manager Belal Barkat directly @ 262-697-0700. We appreciate the opportunity to make things right. Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you so much for updating your review and giving us the opportunity to make things right. We sincerely apologize again for the delivery mix-up, and we truly appreciate your understanding and willingness to work with us. At Gordie Boucher Ford of Kenosha, we take accountability seriously and are committed to providing excellent customer service—even when things don’t go as planned. We're glad we could resolve the issue to your satisfaction and look forward to seeing you again for your next visit (with that oil change on us)! Sal Pappalardo General Manger

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad you had a positive experience and felt well taken care of while waiting for your vehicle. It's great to hear that our hostess Barb kept you informed both verbally and through video updates—clear communication is something we take pride in. We're also happy you received a very good deal, and we truly appreciate your trust in Gordie Boucher Ford of Kenosha. We look forward to serving you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We’re so glad to hear you had an excellent experience from start to finish—from our sales department to finance. Our team at Gordie Boucher Ford of Kenosha is dedicated to making every step of the car-buying process smooth, transparent, and enjoyable. We're thrilled you're happy with your purchase and truly appreciate your trust. Enjoy your new vehicle, and we look forward to seeing you again! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

We're so glad to hear your first visit was a great one! Jessica truly is a rock star, and we're thrilled she made such a positive impression by clearly explaining everything and keeping you updated on current specials. At Gordie Boucher Ford of Kenosha, we’re all about delivering clear, friendly, and informative service and it’s great to know that came through. We look forward to seeing you again soon! Sal Pappalardo General Manger

Gordie Boucher Ford of Kenosha responded

Thank you so much for the wonderful review! We’re thrilled we could help make your trip to Wisconsin a little smoother especially during such a special time celebrating your grandson’s graduation. Katie and Bradford will be so pleased to hear your kind words. Their dedication to getting you in last minute, diagnosing the issue, and getting you back on the road quickly is exactly the level of service we strive for at Gordie Boucher Ford of Kenosha. We truly appreciate your trust in us, even from out of state, and we’re grateful for the opportunity to assist you. Safe travels, and congratulations again to your grandson! Sal Pappalardo General Manager

Gordie Boucher Ford of Kenosha responded

Thank you for the incredible review! We're honored to be described as “head and shoulders above” the rest—it truly means a lot coming from someone with experience at other dealerships. At Gordie Boucher Ford of Kenosha, we pride ourselves on delivering a professional yet personable experience at every step, from the front desk to the business office. We’re especially grateful that we've earned your respect, even as a long-time CarMax customer. When you're ready to trade up, we’d be thrilled to help. Thanks again for the kind words and recommendation—we look forward to seeing you again soon! Sal Pappalardo General Manager