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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,275 Reviews
Call Service Center (262) 697-0700

1,275 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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June 17, 2025

Greet hostess while I waited for my car kept informed both verbally and video good experience very good deal More

by ABU1953
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Service department
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Jun 17, 2025 -

Gordie Boucher Ford of Kenosha responded

Thanks for sharing your thoughts about your service experience with Gordie Boucher Ford of Kenosha. We appreciate your business and look forward to seeing you again soon! Belal Barakat Service Manager 262-697-0700

June 13, 2025

Jessica was rock star. This was my 1st visit and guarantee it will not be my last. Love how detailed things were explained, updated me on specials that were ongoing. Great More

by Jpasternak69
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2025 -

Gordie Boucher Ford of Kenosha responded

We're so glad to hear your first visit was a great one! Jessica truly is a rock star, and we're thrilled she made such a positive impression by clearly explaining everything and keeping you updated on current specials. At Gordie Boucher Ford of Kenosha, we’re all about delivering clear, friendly, and informative service and it’s great to know that came through. We look forward to seeing you again soon! Sal Pappalardo General Manger

June 13, 2025

Very helpful being out of state. Best service. Katie got us in last minute and was very kind. and Bradford got the car inspected, found the problem, ordered the part, and had fixed More

by sallyandgeorge
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 14, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for the wonderful review! We’re thrilled we could help make your trip to Wisconsin a little smoother especially during such a special time celebrating your grandson’s graduation. Katie and Bradford will be so pleased to hear your kind words. Their dedication to getting you in last minute, diagnosing the issue, and getting you back on the road quickly is exactly the level of service we strive for at Gordie Boucher Ford of Kenosha. We truly appreciate your trust in us, even from out of state, and we’re grateful for the opportunity to assist you. Safe travels, and congratulations again to your grandson! Sal Pappalardo General Manager

June 12, 2025

This dealership is “head n shoulders” above all the dealerships I’ve experienced. Each person displays professional competence and yet personable. When I feel the need to trade up, they will have the f More

by vincentkhatch
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Belisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 12, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the incredible review! We're honored to be described as “head and shoulders above” the rest—it truly means a lot coming from someone with experience at other dealerships. At Gordie Boucher Ford of Kenosha, we pride ourselves on delivering a professional yet personable experience at every step, from the front desk to the business office. We’re especially grateful that we've earned your respect, even as a long-time CarMax customer. When you're ready to trade up, we’d be thrilled to help. Thanks again for the kind words and recommendation—we look forward to seeing you again soon! Sal Pappalardo General Manager

June 11, 2025

You had great sales person in Alfredo help me out and also Bradford in service department with fixing a few of the issues I had. Thanks great experience More

by FKOLNIAK
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Alfredo Rosales
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 11, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the wonderful review! We’re so glad to hear that Alfredo in sales and Bradford in the service department took great care of you. It’s always our goal at Gordie Boucher Ford of Kenosha to provide a seamless and positive experience—from the showroom to the service bays. We truly appreciate your trust and are happy we could help resolve the issues and make your visit a great one. Thanks again for choosing Boucher! Sal Pappalardo General Manager

June 09, 2025

Excellent service and please take advantage of the pickup- drop off service, it's amazing. More

by TONYMACHINE18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jun 09, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the excellent review! We’re so glad you had a great experience and enjoyed our pickup and drop-off service—it truly is a game-changer for convenience. At Gordie Boucher Ford of Kenosha, we’re always looking for ways to make vehicle service as easy and stress-free as possible. We appreciate your recommendation and look forward to serving you again soon! Sal Pappalardo General Manager

June 08, 2025

Very thorough, I brought in my car for a free oil change, and received a free in depth diagnostic test, got my tires rotated, and was offered a free car wash. More

by Liam C.
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Sal Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Knutsen
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Jun 09, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you had such a thorough and positive service experience at Gordie Boucher Ford of Kenosha. From the free oil change and detailed diagnostic test to the tire rotation and complimentary car wash offer—we’re happy to go the extra mile for our customers. We appreciate your trust and look forward to keeping your vehicle in top shape on every visit! Sal Pappalardo General Manager

June 08, 2025

Never had a good experience with them so far. But I will probably continue going to them anyways! More

by MERRITT_13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Sam Alcazar
1.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Cory Knutsen
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Jun 09, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your candid feedback. We're sorry to hear that your experiences haven’t met your expectations—we take that seriously. At Gordie Boucher Ford of Kenosha, we’re committed to doing better and truly appreciate that you’re willing to give us another chance. If you’d be open to sharing more details about how we can improve, we’d love the opportunity to make things right and provide the level of service you deserve. Sal Pappalardo General Manager

June 07, 2025

Everything was perfect. Very impressed . Would definitely use Boucher again for Service.. wasn’t expecting to have car picked up taken to the dealer drop back off again save More

by STEVEDEB13
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Lauren Haak
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jun 07, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic feedback! We’re thrilled to hear that everything was perfect and that our pick-up and drop-off service exceeded your expectations. At Gordie Boucher Ford of Kenosha, we’re committed to making your service experience as convenient and seamless as possible—and it’s great to know we saved you time! We truly appreciate your trust and look forward to serving you again in the future. Thanks for choosing Boucher! Sal Pappalardo General Manager

June 07, 2025

All of the staff are friendly. They were very thorough with servicing my Ford fusion. I would definitely recommend them to any of my friends. More

by Kmsgloria
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Dylan in service, Cory Knutsen
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Jun 07, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're so glad to hear our team provided friendly and thorough service on your Ford Fusion. Your recommendation means a lot to us, and we truly appreciate your trust in Gordie Boucher Ford of Kenosha. We look forward to serving you and your friends in the future! Sal Pappalardo General Manager

Jun 07, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're so glad to hear our team provided friendly and thorough service on your Ford Fusion. Your recommendation means a lot to us, and we truly appreciate your trust in Gordie Boucher Ford of Kenosha. We look forward to serving you and your friends in the future! Sal Pappalardo General Manger

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