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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,345 Reviews
Call Service Center (262) 697-0700

1,345 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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July 29, 2025

It's the place to go for me. Friendly people and really pleasant atmosphere. There no other place better to buy a car and have it serviced More

by PETERSONDOUG
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Bradford Titone
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July 26, 2025

First impression on my arrival at the new facility was awesome. The service and attention the personnel provided was remarkable as always. Thank you A loyal customer 15+ years More

by CDNEPHEW
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Brianna Williams
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for the kind words and for being a loyal customer for over 15 years! We’re thrilled that your first impression of our new facility was a great one, and even more grateful to hear that the service and attention you received continues to meet your expectations. Your continued trust and support mean the world to all of us at Gordie Boucher Ford of Kenosha, and we look forward to serving you for many more years to come! Sal Pappalardo General Manager

July 26, 2025

I appreciate them always being straightforward and fixing my car whenever it's needed without telling me I need a ton of extra service. More

by JMRLVN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We’re glad to hear you appreciate our honest, no-pressure approach and that our team consistently takes care of your vehicle without upselling unnecessary services. At Gordie Boucher Ford of Kenosha, transparency and trust are at the heart of everything we do. We truly value your continued confidence in us and look forward to serving you again! Sal Pappalardo General Manager

July 25, 2025

Wonderful service from everyone that works there! The staff is just amazing and very good and wonderful service. More

by THOMAS.PASCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Gavin Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Belisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 25, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you so much for the kind words, Thomas! We're thrilled to hear you received wonderful service from our entire team. At Gordie Boucher Ford of Kenosha, we pride ourselves on delivering exceptional care and a welcoming experience from start to finish. We truly appreciate your support and look forward to seeing you again! Sal Pappalardo General Manager

July 25, 2025

Great service and workers were really helpful. I was notified of everything that was happening More

by Jaimedarlin
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Jurnee Yohe
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you received excellent service and that our team was helpful and communicative throughout your visit. At Gordie Boucher Ford of Kenosha, keeping our customers informed every step of the way is a top priority. We appreciate your support and look forward to serving you again soon! Sal Pappalardo General Manager

July 25, 2025

Excellent Service! Pickup/Delivery service Excellent! Car Wash really needs improvement. My car looked dirtier after your car wash. Next time I will request “No C More

by JSPORTMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sam Alcazar
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great feedback and kind words about our service and pickup/delivery, we’re glad those parts of your experience were excellent! However, we sincerely apologize for the disappointing experience with the car wash. That’s not the standard we aim for, and we appreciate you bringing it to our attention. If you have some free time coming up we will be sure to hand wash your vehicle just come in and ask for Sal Pappalardo, Also We’ll be sure to address this with our team so we can improve the quality of that service moving forward. If you prefer to opt out next time, just let us know, we’re happy to accommodate. Thank you again for your trust in Gordie Boucher Ford of Kenosha! Sal Pappalardo General Manager

July 25, 2025

Great diesel mechanic friendly people I trust them with my vehicle. They are a very busy shop, no lack of quality repairs. More

by BKLIEBERT94
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 28, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear you had a positive experience with our diesel mechanic team and that you trust us with your vehicle. At Gordie Boucher Ford of Kenosha, we take pride in delivering quality repairs, even in a busy shop environment, and we’re grateful for your trust and kind words. We look forward to keeping your vehicle running strong! Sal Pappalardo General Manager

July 25, 2025

Worst technicians. Was about to met with a major accident as they did not put the axle in a right way. Will never go back to this location. More

by varun
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica Beesley
1.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 28, 2025 -

Gordie Boucher Ford of Kenosha responded

We are truly sorry to hear about your experience and deeply concerned about the seriousness of this situation. Your safety is our top priority, and what you described does not reflect the standards we hold ourselves to at Gordie Boucher Ford of Kenosha. We would appreciate the opportunity to speak with you directly to fully understand what happened and investigate this matter immediately. Please reach out to our Service Manager Belal Barakat @ 262-697-0700 so we can address your concerns and take the appropriate steps to make things right. Thank you for bringing this to our attention, we take it very seriously and want to ensure this is resolved properly. Sal Pappalardo General Manager

July 24, 2025

Everyone was very nice and helpful. All the work was completed correctly and Jessica did a great job of keeping us informed. More

by BILLWING85
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Jul 25, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the kind review! We're glad to hear that everyone was nice and helpful, and that all the work on your vehicle was completed correctly. A special shoutout to Jessica for keeping you well informed throughout the process she’ll be happy to hear your feedback! We appreciate your trust in Gordie Boucher Ford of Kenosha and look forward to serving you again! Sal Pappalardo General Manager

July 23, 2025

Easy to schedule an appt online. Efficient service. Great snacks while you wait! Car wash a plus! More

by shfrazier71
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Jul 24, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the great review! We're glad to hear that scheduling your appointment online was easy and that you experienced efficient service during your visit. We're happy you enjoyed the snacks while you waited and appreciated the complimentary car wash just a few of the ways we aim to make your visit to Gordie Boucher Ford of Kenosha as enjoyable as possible. We look forward to serving you again soon! Sal Pappalardo General Manager

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