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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,406 Reviews
Call Service Center (262) 697-0700

1,406 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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September 06, 2025

Very friendly and professional atmosphere. The new building is fantastic. Keep up the good work. More

by BUCKMARTINELLI
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Denise Petersen
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Kenosha. We look forward to having you as one of our valued customers for many more years to come! Belal Barakat Service Manager 262-697-0700

September 05, 2025

We’re on time and provided feedback on the progress of the work being completed. They were very thorough and did a great job! More

by MARSHALL80
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 05, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Kenosha. We look forward to having you as one of our valued customers for many more years to come! Belal Barakat Service Manager 262-697-0700

September 05, 2025

My first time at your dealership and I was pleasantly surprised very clean and professional staff that took care of my oil change , I hope they can find out more and repair my intermittent transmission s More

by Dru
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for sharing your experience! We’re glad to hear your first visit to Gordie Boucher Ford of Kenosha was a pleasant one and that our team provided you with a clean facility, professional staff, and a smooth oil change service. We also appreciate you mentioning your intermittent transmission slip concern our technicians will work hard to diagnose and repair the issue during your next visit so you can drive with confidence. We value your trust and look forward to continuing to provide you with excellent service and care for your vehicle. Sal Pappalardo General Manager

September 05, 2025

Rebecca Miller provided exceptional customer service to us. She kept us updated on progress. She arranged for a loaner vehicle while the truck was being serviced. More

by WVOGEL2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Diesel mechanic Todd provided outstanding service and took the time to provide tips and recommendations maintain our F350. We live in northern Wisconsin and it’s worth the drive to have Todd work on our truck.
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Sep 06, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad to hear that Rebecca provided you with exceptional customer service during your visit to Gordie Boucher Ford of Kenosha. Keeping you updated on your vehicle’s progress and arranging a loaner to keep you moving are exactly the types of customer focused solutions we strive for every day. We truly appreciate your feedback and look forward to welcoming you back for future service needs. Sal Pappalardo General Manager

September 05, 2025

Bradford is an exemplary employee/case worker; he kept me up-to-date on events happening with my vehicle, and actively wants to give me the best service possible! He made me want to not only return the first More

by trippez812
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Katie Eckman
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Sep 06, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your wonderful review! We’re thrilled to hear that Bradford provided you with exceptional customer service at Gordie Boucher Ford of Kenosha. His dedication to keeping you updated, ensuring your vehicle was well cared for, and going above and beyond truly reflects the standard we strive for in our service department. It’s great to know his efforts made such an impression that you wanted to return your loaner car with a full tank and even a fresh carwash that speaks volumes about the trust and appreciation he earned. We’re grateful for your kind words and your loyalty, and we look forward to welcoming you back for both service and sales in the future. Sal Pappalardo General Manager

September 05, 2025

Very Satisfied! Barb is terrific. Whole service team top notch. Everyone there is very friendly. Thank u More

by rweiss
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re so glad to hear you are very satisfied with your experience at Gordie Boucher Ford of Kenosha. Barb is truly terrific, and we’re proud to have her as part of our team. It’s also wonderful to know our service team and friendly staff made such a positive impression. We appreciate your feedback and look forward to continuing to provide you with top-notch service on every visit. Sal Pappalardo General Manager

September 04, 2025

Friendly, informative, my issue was not straightforward and Mike kept me appraised the entire time. His tech found the faulty sensor and then tried to fix the problem before getting the new sensor, I appre More

by tourneymanbrad
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Michael Yager
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Sep 06, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your thoughtful feedback! We’re glad to hear that Mike kept you well informed throughout your visit and that our technician went the extra mile by troubleshooting your issue before installing the new sensor. At Gordie Boucher Ford of Kenosha, we know not every repair is straightforward, and we’re proud that our team takes the time to keep customers updated and explore every option to get the job done right. We appreciate your recognition of their effort and look forward to providing you with the same attentive, professional service on your future visits. Sal Pappalardo General Manager

September 02, 2025

Beyond wonderful service, all the staff are very helpful and friendly. Highly recommended them. Quick service and wonderful for a turnaround time. More

by THOMAS.PASCH
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
Raymond Garay
5.0
This rating includes all reviews, with more weight given to recent reviews.
Karen Cooper
5.0
This rating includes all reviews, with more weight given to recent reviews.
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Larry Trimmer
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Orlando Belisle
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 06, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your kind words! We’re thrilled to hear that you experienced beyond wonderful service at Gordie Boucher Ford of Kenosha. Our team takes pride in being helpful, friendly, and customer-focused, and it’s great to know you appreciated the quick service and fast turnaround time. Your recommendation means a lot to us, and we look forward to continuing to provide you with the same excellent care on every visit. Sal Pappalardo General Manager

September 02, 2025

Friendly clean, wonderful people great service quick service easy to find great hours great water More

by Rocky
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica Beesley
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Drew awesome person
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Sep 04, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your wonderful feedback! We’re so glad to hear that you enjoyed the friendly staff, clean facility, and quick service here at Gordie Boucher Ford of Kenosha. Convenience matters, and we’re happy you found our location easy to get to, with great hours, hospitality & even down to the water! We truly appreciate your support and look forward to providing you with the same great service on every visit. Sal Pappalardo General Manager

August 31, 2025

The dealership dealt with my concern and corrected it very quickly and professionally as they always do. More

by BillP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Mel Burges
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Sep 02, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re glad to hear that the team at Gordie Boucher Ford of Kenosha was able to address your concern quickly and professionally. Providing fast resolutions and dependable customer service is always our goal, and it’s great to know that we’ve consistently met your expectations. We appreciate your trust and look forward to continuing to serve you with the same level of care and professionalism on every visit. Sal Pappalardo General Manager

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