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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,376 Reviews
Call Service Center (262) 697-0700

1,376 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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August 16, 2025

Very nice dealership and with the new building all the people have really stepped up in everyway. More

by DANROUTT
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you, Dan, for your review! We’re so glad to hear that you’re enjoying our new state-of-the-art dealership building and noticing how our team has stepped up to make the customer experience even better. At Gordie Boucher Ford of Kenosha, we’re committed to providing top quality service, whether you’re here for vehicle sales, service, or parts. We truly appreciate your support and look forward to serving you for all your automotive needs in the future! Sal Pappalardo General Manager

August 16, 2025

Service is good but prices for service is on the high side for older customers on a fixed income. More

by Skdishno
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 16, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your feedback. We’re glad you’re happy with our service, and we understand your concern about pricing. At Gordie Boucher Ford of Kenosha, we work hard to provide quality service and fair value, and we regularly offer service specials and discounts to help our customers save. Please continue to check with our team or online for current offers. Sal Pappalardo General Manager

August 15, 2025

I accidentally showed up to the wrong location, my mistake . Stephanie was so nice and called to the main location to tell them I was on my way. She was so friendly and outgoing : More

by Jennifer Lawler
Recommend Dealer
Yes
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Aug 16, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you, Jennifer, for taking the time to share your experience! We’re so glad Stephanie was able to assist you and make the process smooth, even when there was a mix-up in location. Her friendly and outgoing personality truly reflects the kind of customer service we strive to provide every day. At Gordie Boucher Ford of Kenosha, we want every guest to feel welcomed and supported, whether you’re here for service, sales, or parts. We’ll be sure to recognize Stephanie for going above and beyond to make sure you were taken care of. We appreciate your kind words and look forward to serving you again in the future! Sal Pappalardo General Manager

August 14, 2025

I’ve been coming to Gordie Boucher Auto Group for four years now for the most part. I’ve had a good relationship with the company and they always try to give you the best service possible. More

by DAVE.HAILSi
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Tristen Cairo five stars
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Aug 14, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your loyalty over the past four years! We’re grateful to hear that you’ve built a strong relationship with Gordie Boucher Ford of Kenosha and that our team has consistently provided you with the best service possible. Your trust means a great deal to us, and we look forward to continuing to take care of all your automotive needs for many more years to come. Sal Pappalardo General Manager

August 14, 2025

Upset about the customer service. Called multiple times about an issue was told that a manager would call me back and I still haven’t gotten a call. More

by SHIKHA
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
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August 14, 2025

Everything went smooth and on time we got out of there in a decent time and everything was everything was good More

by PETERWIRTH0312
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Katie Eckman
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Aug 14, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your review! We’re happy to hear that everything went smoothly and on time during your visit to Gordie Boucher Ford of Kenosha. Our goal is always to provide efficient, hassle-free service so you can get back on the road quickly. We appreciate your business and look forward to assisting you again in the future. Sal Pappalardo General Manager

August 14, 2025

This is an experience just for the red carpet treatment. Never seen so many people trying to make sure you're happy. The service people were so accommodating and pleasant. I would definitely come back More

by franl18
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Barb Derose
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your wonderful review! We’re thrilled to hear you enjoyed the red carpet treatment at Gordie Boucher Ford of Kenosha. Our team takes pride in making sure every guest feels valued, and it’s great to know our service staff was accommodating, pleasant, and focused on your satisfaction. We look forward to welcoming you back for your next service visit. Sal Pappalardo General Manager

August 13, 2025

Everything went very smoothly and the price was very good. The pick up delivery was very convenient. More

by Ralebbin2
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 14, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your 5-star review! We’re glad to hear everything went smoothly and that you found our pricing competitive. We’re also happy you enjoyed our pickup and delivery service it’s designed to make your vehicle maintenance as convenient as possible. We appreciate your business and look forward to serving you again at Gordie Boucher Ford of Kenosha. Sal Pappalardo General Manager

August 12, 2025

Rebecca is very thorough, detail, oriented and appropriately listens to the customer and provides clear guidance and sets appropriate expectations and delivers every time. More

by Cdunn14
Recommend Dealer
Yes
Employees Worked With
Rebecca Miller
5.0
This rating includes all reviews, with more weight given to recent reviews.
Other Employees : Rebecca Miller
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Aug 14, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for your wonderful feedback! We’re thrilled to hear that Rebecca’s thorough approach, attention to detail, and clear communication made such a positive impact on your experience. At Gordie Boucher Ford of Kenosha, we pride ourselves on listening to our customers, setting the right expectations, and delivering on our promises. We’ll be sure to share your kind words with Rebecca and our service team. We look forward to continuing to provide you with exceptional customer service for all your Ford sales and service needs. Sal Pappalardo General Manager

August 10, 2025

The new facility is awesome. Drive in and the service center is at your call. My scheduled oil change was fast. They even sent me home with cookies & popcorn. Not to mention More

by MEYERHD
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Bradford Titone
5.0
This rating includes all reviews, with more weight given to recent reviews.
Eljiah Goodwin
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Aug 11, 2025 -

Gordie Boucher Ford of Kenosha responded

Thank you for the fantastic review! We're thrilled to hear you’re enjoying our new facility and that your scheduled oil change was handled quickly and efficiently. We love adding those extra touches like cookies, popcorn, and a freshly washed car to make your visit even better. We appreciate your support and look forward to welcoming you back to Gordie Boucher Ford of Kenosha for your next visit! Sal Pappalardo General Manager

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