Gordie Boucher Ford of Kenosha - Service Center

Bradford Titone is outstanding Bradford Titone in Service is outstanding. He explains everything to you when your vehicle is ready for pick-up. He is friendly and knowledgeable. Loo Bradford Titone in Service is outstanding. He explains everything to you when your vehicle is ready for pick-up. He is friendly and knowledgeable. Looking forward to my next service appointment. More

Electrical When I brought the vehicle in every light on the information dasy were lite up like a Christmas tree. They localized the problem and ordered the part When I brought the vehicle in every light on the information dasy were lite up like a Christmas tree. They localized the problem and ordered the part, this particular part was not carried in stock so I was given a loner vehicle until the part was put in. The service department kept me abreast of my parts arrival. More

Great job. As always I was treated like family! I was told up front how long it would take to service my vehicle and it was done faster. As always I was treated like family! I was told up front how long it would take to service my vehicle and it was done faster. More

Great Service Department! My car was in and out fast for service! Everyone was so helpful and friendly. Definitely recommend Gordie Boucher Ford of Kenosha to my friends! My car was in and out fast for service! Everyone was so helpful and friendly. Definitely recommend Gordie Boucher Ford of Kenosha to my friends! More

Great Service I would not hesitate to purchase another vehicle from Boucher. The service from the free oil changes overall vehicle maintenance is excellent. i woul I would not hesitate to purchase another vehicle from Boucher. The service from the free oil changes overall vehicle maintenance is excellent. i would recommend. More

Great dealership Great sales staff. Very helpful and polite. No high pressure to buy. Service staff very friendly and always do a great job. Highly recommend this deal Great sales staff. Very helpful and polite. No high pressure to buy. Service staff very friendly and always do a great job. Highly recommend this dealership. More

Problems in Service I booked an appointment 3 days in advance to get new tires. When I arrived at the appointed time I was checked in with their normal efficiency. 10 m I booked an appointment 3 days in advance to get new tires. When I arrived at the appointed time I was checked in with their normal efficiency. 10 minutes later I was informed that there had been a foul up on getting the tires and it would be 2 and a half hours before they would arrive. I had a book to read so I chose to stay. 4 hours later having finished my book I went outside to get some fresh air only to find my vehicle sitting outside. The work had been done but during the entire time no one had bothered to keep me informed as to the status of the work. The service manager was very apologetic but seemed more concerned with keeping me from writing about may experience than anything else. More

Review The salesman worked hard to find the vehicle I wanted, and a friendly out going great guy. The sales manager and financial people are great. The salesman worked hard to find the vehicle I wanted, and a friendly out going great guy. The sales manager and financial people are great. More

Shady, Shady, Shady.....worst place in 3 state area I gave it a 1 star as there is not negative stars to give. Bought a "certified, pre-owned" car. (one of 6 cars my family has purchased) Have had 8 m I gave it a 1 star as there is not negative stars to give. Bought a "certified, pre-owned" car. (one of 6 cars my family has purchased) Have had 8 months. Was sold extended warranty package that is not worth the paper it is written on. Now vehicles had serpentine belt explode. Belt rotted due to loose/defective fitting on low pressure hose of AC compressor leaking chemicals onto belt. Dealer replaced after I paid to have vehicle towed in to the tune of 175 for tow, and 105 deductible. I drive it off the lot, stop two blocks away to get gas and I don't have any air conditioning. I call dealership or stealership, and cant get it back into be looked at for another 8 days. Fast forward to today, brought it in. Parts from same AC compressor are now defective/damaged, but it is only a coincidence from 8 days ago. "Was working when we had it". After me blowing a gasket, they "help" me and get deductible waived and get a rental car approved cause they cant get part today, or in time enough for genius to install it. Car company comes and now wants a deposit for the van. Genius service man doesn't see why I am angry. If it came down to these morons giving me a car or taking the city bus....I guess, I need a bus pass. More