Gordie Boucher Ford of Kenosha - Service Center

Todd, Rebecca and the entire staff in the fleet department are the only group I’ll take my super duty to. I had another local shop doing my maintenance and they told me I needed a complete front en department are the only group I’ll take my super duty to. I had another local shop doing my maintenance and they told me I needed a complete front end rebuild and hubs, over 5k in repairs. I was out the door at the fleet department for around $800. Since then they have been doing my oil changes, filters, brakes, everything. They are honest and do what they say. More

Service is always professional. I really appreciate their communication. I now use them exclusively for my vehicles service needs. I really appreciate their communication. I now use them exclusively for my vehicles service needs. More

Service department was excellent but the cashier is new and knows nothing. The lady that came down to help the cashier was dressed unprofessional and was very rude with no customer service skills. I had to and knows nothing. The lady that came down to help the cashier was dressed unprofessional and was very rude with no customer service skills. I had to find a salesman to help since the lady that was helping the cashier walked away from me while I was still trying to talk to her to figure out why it appeared that I was charged for a recall repair More

Great service Bradford and the crew always make you feel important and make sure all is taken care of on a timely basis if possible Thanks to them for a great experience important and make sure all is taken care of on a timely basis if possible Thanks to them for a great experience More

Everyone is always amazing and helpful. Any time I have a question, they’re are always happy to help me with them. Any time I have a question, they’re are always happy to help me with them. More

3 visits ago I was told I need new brakes. 2 visits ago, nothing about brakes. Last visit still nothing about brakes, air filter… so I’m completely unsure of the status of my brakes and air fi 2 visits ago, nothing about brakes. Last visit still nothing about brakes, air filter… so I’m completely unsure of the status of my brakes and air filter. Also, when I purchased my car I was told I had oil changes for the life of my loan. Now I’m told I have one left???? More

Good Experience, and helpful service team. Happy with the overall experience with the entire staff! Happy with the overall experience with the entire staff! More

As always, great service. Work was completed by end of day as promised and details were explained. Work was completed by end of day as promised and details were explained. More

great, awesome,outstanding,freindly,to the point, service with a smile, looks for great deal to help you save money up front. no hidden cost . with a smile, looks for great deal to help you save money up front. no hidden cost . More

They told me I needed around 2300 in parts and labor. I had to order the 1000$ up front and they would contact me when the part came in. a week an a half later I heard nothing. Took the car to another I had to order the 1000$ up front and they would contact me when the part came in. a week an a half later I heard nothing. Took the car to another center and they suggested I start with a simple break line flush first. I had my car serviced elsewhere for A LOT less, car is working great. Another thing that I was disappointed with- after charging me 170$ to look at what is wrong, they gave me my car back COVERED in bird poop. Pros: Ford did have professional service members and they did refund me my money back for the part. More