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Gordie Boucher Ford of Kenosha - Service Center

Kenosha, WI

4.6
1,282 Reviews
Call Service Center (262) 697-0700

1,282 Reviews of Gordie Boucher Ford of Kenosha - Service Center

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April 11, 2023

The dealership quoted me $3100 to do a job that another place did for less than $600. I have lost all trust in this place More

by Rhondak89
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Bradford Titone
3.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 15, 2023 -

Gordie Boucher Ford of Kenosha responded

Providing a positive experience is our top priority, Rhonda, so we're disappointed to hear that your visit didn't measure up. Thank you for bringing it to our attention, and if you'd be willing to give us some more detail, please call Belal Barakat, our Service Manager, at 262-697-0700 at your convenience. We're sorry your visit didn't go as planned and would love the opportunity to touch base with you and address your concerns once we've been able to get the whole story.

April 07, 2023

It took 1hour and45 minutes for an oil change! ! Way too long!! Other places take 20minutes More

by PEGNTENNIS
Recommend Dealer
No
Employees Worked With
Haley Van Buren
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Apr 11, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for bringing this to our attention, and we'd like to learn more about your experience. If you'd be willing to provide more information about your visit, please reach out to Belal Barakat, Service Manager at 262-697-0700. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you.

April 03, 2023

Always the right balance of friendly and professional service. I recommend them highly and will be back again. More

by Nemosmomma
Service Price Transparency
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Cairo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Michael Yager
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Apr 04, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you! We appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Kenosha.

March 31, 2023

Easy to work with. Prompt service. Video sent was very helpful to understand what was being done to my car. More

by JILLFBECKMAN
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Larry
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Apr 02, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Thank you again for choosing Gordie Boucher Ford of Kenosha, we look forward to having you as one of our valued customers for many more years to come!

March 21, 2023

Had a bad experience. Paid over the phone then they said it declined but obviously didn’t it went thru my bank. I had to call my bank and they said it’s something on fords More

by RNOAH3413
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
Jessica
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Mar 24, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for bringing this to our attention. If you'd be willing, please send us a message with your contact information so that we can reach out. Our goal is to make sure everyone that visits the dealership has a top-notch experience. We're sorry that we didn't meet that goal in this case and we'd love the opportunity to get more details to see if we can turn this situation around for you. Belal Barakat, Service Manager 262-697-0700

March 16, 2023

I arrived early and they were able to accommodate. Great experience friendly staff and there was good communication updating me on progress. More

by THANSEN98
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Wade. Johnson, Haley Van Buren
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Mar 17, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you! Haley, Wade, and our team appreciate your business and look forward to helping you with any questions or future vehicle needs. Thank you for choosing Gordie Boucher Ford of Kenosha.

March 15, 2023

They charged my card twice for oil change. And the lady on the phone refused to rectify the issue. So now it will be getting disputed. More

by colefootit1962
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
No
Employees Worked With
None
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Mar 18, 2023 -

Gordie Boucher Ford of Kenosha responded

We're sorry to hear about your experience and would love to get to the bottom of it with you and see if there is something we can come up with to turn it around for you. If you don't mind me asking, what is your first and last name so that we can check our system and review your deal? If you'd prefer to speak on the phone or via another forum, please feel free to contact us directly or let us know the best way to contact you and we will reach out. Belal Barakat, Service Manager 262-697-0700

March 15, 2023

Jessica and all the Service Dept are great! I would give Jessica 5 stars but she is not listed below More

by SUE26
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Jessica
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Mar 16, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you, Sue, for taking the time to share your thoughts on working with our team. We're glad to hear we delivered such a great experience!

March 15, 2023

From star to finish was a great experience. My new truck is great also! Thanks for all you hard work to make this happen!. More

by BGILFIX
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Belal Barakat
5.0
This rating includes all reviews, with more weight given to recent reviews.
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Mar 15, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you! It has been a pleasure serving you. Quality customer service is always our number one priority, and we're happy to hear that we met your expectations. Congratulations on your new truck! Thank you again for choosing Gordie Boucher Ford of Kenosha, we look forward to having you as one of our valued customers for many more years to come!

March 15, 2023

Tristen and Sal were easy to work with and treated me really well! I will recommend them to all my friends :) More

by LANDON.PAPP
Service Price Transparency
Workmanship
Service Time
Service Communication
Recommend Dealer
Yes
Employees Worked With
Tristen Cairo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Sal Pappalardo
5.0
This rating includes all reviews, with more weight given to recent reviews.
Report | Print
Mar 16, 2023 -

Gordie Boucher Ford of Kenosha responded

Thank you for your very kind review. We strive to make sure that all of our customers leave happy, and it's great to hear about your excellent experience here at Gordie Boucher Ford of Kenosha.

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