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Gordie Boucher Ford of Menomonee Falls
Menomonee Falls, WI
1,636 Reviews
We appreciate you taking the time today to visit our web site. Our goal is to give you an interactive tour of our new and used inventory, as well as allow you to conveniently get a quote, schedule a service appointment, or apply for financing.
At our dealership, we have devoted ourselves to helping and serving our customers to the best of our ability. We believe the cars we offer are the highest quality and ideal for your life needs. We understand that you rely on our web site for accurate information, and it is our pledge to deliver you relevant, correct, and abundant content.
Please do not hesitate to contact us with any questions you may have. Our staff is happy to answer any and all inquiries in a timely fashion. We look forward to doing business with you!
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This rating includes all dealership reviews, with more weight given to recent reviews.
Sales Price Transparency
Service Price Transparency
Trade-in Experience
Purchase Time
Finance Experience
Workmanship
Service Time
Service Communication
Hours
Sales/Showroom
Monday 9:00 AM - 8:00 PM
Tuesday 9:00 AM - 8:00 PM
Wednesday 9:00 AM - 8:00 PM
Thursday 9:00 AM - 8:00 PM
Friday 9:00 AM - 8:00 PM
Saturday 9:00 AM - 5:00 PM
Sunday Closed
Service
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
Parts
Monday 7:00 AM - 5:30 PM
Tuesday 7:00 AM - 5:30 PM
Wednesday 7:00 AM - 5:30 PM
Thursday 7:00 AM - 5:30 PM
Friday 7:00 AM - 5:30 PM
Saturday Closed
Sunday Closed
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Showing 1,636 reviews
June 10, 2020
tire repair and oil change My tire went flat right after it was fixed. Mercedes was fantastic to work with, she took great care to make sure my concerns were promptly taken care My tire went flat right after it was fixed. Mercedes was fantastic to work with, she took great care to make sure my concerns were promptly taken care of. More
by RPOPE1609
Verified CustomerEmployees Worked With
Mike Schulz, Mercedes Taft
June 10, 2020
Shopped for vehicle and Boucher came up with right one. We found them to be very helpful in understanding what we were looking for and they brought it from Janesville dealership as the Ford was not the righ We found them to be very helpful in understanding what we were looking for and they brought it from Janesville dealership as the Ford was not the right car for us.) More
by PAT40
Employees Worked With
Dillon and Zach
June 08, 2020
Quick service We had a delivery truck with 360,000 miles and was getting tired. I called Tim on a Friday, no hassle pricing and had our truck within hours. Would d We had a delivery truck with 360,000 miles and was getting tired. I called Tim on a Friday, no hassle pricing and had our truck within hours. Would definitely recommend him to anyone! More
by Jim from Richfield
Employees Worked With
June 08, 2020
No "real help" from the Service Rep! I would have paid $825 for a quoted repair to my 2013 Expedition, except I did an internet search for the part I was quoted and within a matter of jus I would have paid $825 for a quoted repair to my 2013 Expedition, except I did an internet search for the part I was quoted and within a matter of just a couple on minutes on my own I found info on a known problem with my exact Model & year of vehicle, describing the problem I was having. It went on further explain that my vehicle was eligible for a repair of my vehicles exact problem with potential significant safety implications at no cost under a FORD Customer Satisfaction Program. The "Service" person claimed to know nothing about it (why not?), when I called him back. Hesaid he would look into it, hung up and called me back a few minutes later and said, oh yeah, I was right, the repair would be done with the cost covered by FORD. If I hadn't done the work to search it myself, I would be $825 lighter in my bank account or indebted on my credit card. Ultimately, they did repair for no cost as they should have in the first place, but why doesn't a dealership that wants a good word from their customers to recommend to others not proactively look out for its customers and being proactive about doing what is best for them, greed? I was told sorry, that he was embarrassed and they washed my car. I think a few complementary oil changes would have gone a long way towards eliciting some good will and future recommendations for others to get their service work done at Boucher FORD of Menomonee Falls. More
by WLC1848
Employees Worked With
June 05, 2020
ALWAYS GREAT SERVICE.. I LIKE THE DROP OFF AND RIDE BACK TO MY HOME. wHEN THE CAR IS DONE THEY COME AND PICK ME UP TO GET MY CAR AT THE DEALERSHIP. THE DRIVER IS A VERY PO I LIKE THE DROP OFF AND RIDE BACK TO MY HOME. wHEN THE CAR IS DONE THEY COME AND PICK ME UP TO GET MY CAR AT THE DEALERSHIP. THE DRIVER IS A VERY POLITE MAN.. HAVE ALWAYS HAD GREAT SERVICE... More
by ELLECTRIC
June 04, 2020
The person listed as Bri was not the most friendly person when I arrived. I believe she got better when she called advising my car was ready. I think it was her. when I arrived. I believe she got better when she called advising my car was ready. I think it was her. More
by dave.aprill7
Employees Worked With
Bri Vail, Mauricio Morales
June 04, 2020
OIL CHANGE Stopped in spur of the moment and was told I could not get an appt. until Wednesday. I explained that I was working from home in West bend and could n Stopped in spur of the moment and was told I could not get an appt. until Wednesday. I explained that I was working from home in West bend and could not come down during working hours to get my oil changed. Usually when I am in the office which is just a mile away, I can drop it off and pick it up after work. Service manager Mike spoke to someone and in less than a half hour I was out the door with a smile on my face. That what I like about Mike. he is a doer and makes things happen. Been coming to you guys for service for the last 15 years and don't plan to stop. Mike knows how to run a shop More
by frank.roman
Employees Worked With
Mike Schulz
June 04, 2020
Quick and easy Scheduled appointment w one call. Dropped off the truck w a courtesy loaner. Phone call and text that truck was complete. Picked up few hrs. later Scheduled appointment w one call. Dropped off the truck w a courtesy loaner. Phone call and text that truck was complete. Picked up few hrs. later with no issues. More
by DARINJONES
June 04, 2020
Straight to the point Took car in for standard oil change. Was informed of work that was necessary to maintain safe driving. Scheduled appt., was given an estimate, and c Took car in for standard oil change. Was informed of work that was necessary to maintain safe driving. Scheduled appt., was given an estimate, and car was fixed. Thank you to Robert Krueger for his honesty and efficiency in taking care of my vehicle. More
by wingec
June 01, 2020
The whole process was flawless. Dillon Roloff, Zachary Zizelman and Milan were a pleasure to work with. They went above and beyond and I would highly recommend them! Zizelman and Milan were a pleasure to work with. They went above and beyond and I would highly recommend them! More
by Mel Korinek
Employees Worked With
Dillon Roloff, Zachary Zizelman, Milan
