Gordie Boucher Ford of Menomonee Falls

Joe was so helpful in finding the right 150 pickup and surprised husband by the home delivery. surprised husband by the home delivery. More

It was my first visit and everything went well thank you I'm not a man of a lot of words I'm not a man of a lot of words More

Professional experience The work was coordinated and completed in a timely and professional manner. The work on my F-150 was coordinated and completed in a timely and professional manner. completed in a timely and professional manner. The work on my F-150 was coordinated and completed in a timely and professional manner. More

Oil change, tire rotation, car wash was quick. Was in and out in about 45 minutes. Was in and out in about 45 minutes. More

Robart was very understanding & informational with me , when it came to getting the work on my truxkndine , he called me with every update . I love his customer service & would definitely recommend him to when it came to getting the work on my truxkndine , he called me with every update . I love his customer service & would definitely recommend him to my fellow ford peers ! More

On August 12 2026 I had made an appointment a week in advance for a dash warning indicator light appeared on my dash on my 2019 Ford F250 Lariat diesel with only 124657 miles. The appt, was set up a week advance for a dash warning indicator light appeared on my dash on my 2019 Ford F250 Lariat diesel with only 124657 miles. The appt, was set up a week later. During that week I stopped at a gas station and some how water was in the diesel fuel which added to the problem. They came to pick up the truck at 7:30 AM to take it to the dealer. It arrived at 7:45 AM . I know this because of their texts that inform you when it arrives. I also have an expensive Security system that confirms this. At this point they drive the truck out to the parking lot and it just sits there until 1:58 PM before anyone starts to even look at it. I printed out a letter of all the service I wanted performed. The warning light showed a part called a " air Charge cooler" needed to be replaced $417.38. I requested a " The works " oil change" to be performed. They change the oil and rotate the tires and check PSI in all 4 tires, Give a complete truck inspection, top off all fluid levels and check all filters. They replaced the air filter, the cabin filter, and because of the water in the fuel they replaced the fuel filters (2). This service took (3) days to perform. I lost 3 days off work because of no vehicle. The total cost of the oil change is suppose to be $129.00 and repairs totaled $1451.96, If that wasn't bad enough at the high price for service the valet who brought the truck back told me how how rough the drive home was. I didn't understand why it was rough to ride home. The next day I went out to get in my truck and the Expensive Security didn't warn me that the system was active. Also the remote start failed to operate. The security system wouldn't even activate nor was the remote start working. I got in the truck and could smell diesel fuel. I thought it was just because they changed the fuel filters and probably was fuel on the engine. I started the truck and check the tires for PSI and found on the dash the rear tires were set at 84 and 85 pounds and the front tires were at 63 and 64 PSI even though I requested that they ALL be inflated to 70 #'s. I called and requested that the service Manager " Alex " return my call. It went unanswered until 1 week later when I called again after noticing that I had gone through $150.00 in diesel fuel in 5 days which normally is only around $60.00. While out with the truck I walked around the front of the truck and saw Diesel fuel dripping out from under the front of the vehicle heavily. I called the manager the next day and he could not understand how this could have happened and offered no excuse why this could be Happening that they only changed the fuel filters. When telling him of all the bad service that was encountered that I paid big dollars to perform, His answer was to look to find a different Service Center then. This comes from a. service Center that prides themself and has an out going message on their phones that their NEW facility is STATE of the ART and was just completed last fall. I will take his advice and look for a dealer that performs the work that they charge highly for and don' t do. I will be sending a copy of this to the BBB to let others make wiser decisions More

I took my vehicle in for service, the SAME DAY I took delivery of the vehicle, with a driveability issue not identified on my initial test-drive. My concern was not resolved after several visits. I was t delivery of the vehicle, with a driveability issue not identified on my initial test-drive. My concern was not resolved after several visits. I was then told they couldn't fix it because they could not find the cause of the concern. The driveability concern exists and remains. I even drove with the tech in order to duplicate and verify said concern. Again, all this after only a few hours of being in my possession. I am not a happy customer and other than a brand new vehicle on order and the associated accessories that I need to order, for that vehicle, I don't know if I will ever return for service or maintenance. The vehicle in question will be going to another Ford store for repairs, sorry Boucher service. More

Simple, pleasant, and easy Informative, watched some ESPN while I waited. Car was done very fast. while I waited. Car was done very fast. More

This dealership has the right people in the right places. ..thanks for the professionalism...we hope to continue this relationship... ..thanks for the professionalism...we hope to continue this relationship... More

Everyone was very helpful and positive. I enjoyed the coffee, especially since it was an early-morning appointment, which was very beneficial for my schedule and for getting the service don I enjoyed the coffee, especially since it was an early-morning appointment, which was very beneficial for my schedule and for getting the service done before I had to get to work. More