Tim Cesar

Scheduled service Friday afternoon, vehicle was picked up using the valet service Monday. Vehicle was dropped off using valet service same day. The entire process was flawless and a delight to be the custome using the valet service Monday. Vehicle was dropped off using valet service same day. The entire process was flawless and a delight to be the customer. More

by Nathan.otterstrom79 Verified Customer Verified Customer

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I appreciated the prompt service and informative video it was well done the whole department was very professional was well done the whole department was very professional More

by mcculley33 Verified Customer Verified Customer

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Great service as usual from staff definitely always would go back 100% recommend to friends and family go back 100% recommend to friends and family More

by jcpackerfan69 Verified Customer Verified Customer

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My vehicle was repaired flawlessly. The price was reasonable and Tim kept me informed. I will be back. The price was reasonable and Tim kept me informed. I will be back. More

by TODD.MUSHYNSKI Verified Customer Verified Customer

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Tim Cesar did not treat me with the customer service I have come to expect from The Boucher Auto Group. I specifically asked him to check if there were any discounts or coupons, without hesitation he said have come to expect from The Boucher Auto Group. I specifically asked him to check if there were any discounts or coupons, without hesitation he said no. I specifically asked him again to check and when I picked up my vehicle he was at lunch and another service rep helped to check me out. I again asked before paying and there indeed was a coupon available to me. I asked about a faulty tire pressure sensor. He said he'd have it checked, called back and informed me the estimate for replacement was $240. Once I picked up the vehicle the sensor continued to read faulty in the same position, right front even though the tires were rotated. It made no sense to me so I questioned if the tires were even rotated. I later found that the premium extended warranty I purchased when I bought the car covered the replacement. But Mr. Cesar never checked on that either. Very disappointed in his customer service. More

by Diving.gman Verified Customer Verified Customer

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They Ensured my vehicle was safe and that I had a car to drive home. There may be a little damage to a part they removed on the interior but it's plastic and I assume it's just not meant for removal, so it drive home. There may be a little damage to a part they removed on the interior but it's plastic and I assume it's just not meant for removal, so it didnt return to it's original shape and fit More

by JESSE.SCOTT85 Verified Customer Verified Customer

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It is a state of the art facility. I feel welcomed and I know my work vehicle is being taken care of by a team from the moment I arrive until I get my keys back. I'm actually looking f I feel welcomed and I know my work vehicle is being taken care of by a team from the moment I arrive until I get my keys back. I'm actually looking forward to my next service for our family vehicle. More

by abreen0 Verified Customer Verified Customer

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Drop off and pick up service is great. Back up camera was not fixed under the recall but was told a new camera would fix the problem at a cost of $100.00 . The car was recalled a few years Back up camera was not fixed under the recall but was told a new camera would fix the problem at a cost of $100.00 . The car was recalled a few years back Boucher said they fixed the problem 1 week later imagine on the camera was distorted. Distorted image on the camera comes and goes. The recall should fix this problem. More

by DRTHOENES Verified Customer Verified Customer

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Tim and the team were very supportive in resolving my transmission issue. They handled all of the warranty requirements and completed the work ahead of schedule. transmission issue. They handled all of the warranty requirements and completed the work ahead of schedule. More

by JohnS Verified Customer Verified Customer

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Professional and polite. Got the job done Returned as promised, in the afternoon. Bill explained to me reasonably well. Got the job done Returned as promised, in the afternoon. Bill explained to me reasonably well. More

by aklim69 Verified Customer Verified Customer

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