Tim Cesar

Tim is working very hard to fix the weird noise that is coming from under the hood coming from under the hood More

by MARTHACLAPHAM1 Verified Customer Verified Customer

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The guys are always great honestly. From pick up to delivery & thorough inspections. The cost for repairs are more than double what I paid for the truck but overall I like the service. From pick up to delivery & thorough inspections. The cost for repairs are more than double what I paid for the truck but overall I like the service. Wish the prices were reasonable. If I traded my truck in to them, I’m sure they would fix it up and it wouldn’t cost “them” that much. Even if the price was cut in half I’d definitely consider it More

by toyawren Verified Customer Verified Customer

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Tim was great. Answered all my questions and service was quick and good Thank you Answered all my questions and service was quick and good Thank you More

by acbaker Verified Customer Verified Customer

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They did a great job Thank you Service writer was accommodating.I would use them again accommodating.I would use them again More

by jkmopar67 Verified Customer Verified Customer

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My husband had his oil changed and a week later the oil pan shield lost a bolt while he was driving on the highway. The bolt punctured our back tire. We took the tire in and explained what had happened, al pan shield lost a bolt while he was driving on the highway. The bolt punctured our back tire. We took the tire in and explained what had happened, along with pictures of the pan hanging under our truck and the blown-out tire. I thought Ford could at least compensate us for half the cost of the new tire since the bolt coming out was obviously either stripped during the oil change a week prior or not tightened well enough. Didn't even offer us a free oil change....nothing. Needless to say, no compensation was offered due to the fact that we didn't have the bolt that fell out of the shield itself. Hard to find a bolt when your going 70mph down the highway and this happens. This was NOT just a coincidence. I have bought 9 trucks from Gordie Bouche Ford in Menomonee Falls over the past years. I would have expected better customer service for long time standing customers. Not happy at all with this situation. Karen Wiesen More

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Tim greeted me at his desk with a smile, explained to me what the plan for my truck was, got me all set up with my loaner vehicle and took care of the rest. The repair was completed exactly when he told me what the plan for my truck was, got me all set up with my loaner vehicle and took care of the rest. The repair was completed exactly when he told me it would be and he followed up with me promptly to let me know it was done. Thank you Tim!!! If it were up to me, I'd give you a raise ?? More

by JOSHUA.CESAR89 Verified Customer Verified Customer

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Service was good I liked the video they text you on what the problem was the problem was More

by JMOLNOR Verified Customer Verified Customer

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Excellent Everything with the dealership is great Tim is an excellent person and asset to the dealership an excellent person and asset to the dealership More

by DeLynnWynn69 Verified Customer Verified Customer

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Great experience with this dealership. Honest staff, fair pricing, smooth process, and excellent customer service. Highly recommended! Honest staff, fair pricing, smooth process, and excellent customer service. Highly recommended! More

by CL Verified Customer Verified Customer

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Good communication, truck came back nice and clean and everything updated for 107000 mile check up. everything updated for 107000 mile check up. More

by Bcjanke77 Verified Customer Verified Customer

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